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“Definition of customer service” 4 of 5 bubbles
Review of Holiday Inn Express & Suites Houston - Memorial Park Area

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Holiday Inn Express & Suites Houston - Memorial Park Area
Ranked #238 of 501 Hotels in Houston
Portland, Oregon
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Definition of customer service”
4 of 5 bubbles Reviewed 21 May 2012

Have stayed at several HI Exp: Jacksonville, Florida, San Francisco and Houston. All have been good. This Houston property exceeded expectations. Every staff member was professional, pleasant, helpful and went out of their way to make sure we received excellent service.

Room Tip: The property faces frontage road for I 10 (Katy Freeway). Rooms on south side quieter. Face an area...
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  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EBII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 16 July 2012
Thanks for your kind words.

We are thankful for the staff that I have here. They show me everyday that they love our guest and work hard. No matter what training we do my staff has showen me that they will continue to meet and excede my expectations for cutomer service. I will pass on the good words to our staff and again thanks for these kind words.
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93 reviews from our community

Traveller rating
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    31
    22
    6
    6
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami, Florida, United States
1 review
5 of 5 bubbles Reviewed 14 May 2012

Stayed for 4 days, the rooms was spacious and nicely cleaned. The breakfast I found excellent with a nice selection from pancakes, bagel, muffin, bread, yogurt, cereal, milks, eggs, sausages, buscuit, bacon to a nice selection of teas & juice-very complete. The staff is friendly and very attentive. Location was great with easy access to freeway only 10 mins to Galleria Mall and 15 to Downtown.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Digiffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 16 July 2012
Thank you for your kind words.

We are glad that our guest enjoy our breakfast. We have struggled so much to get a good varity that everyone likes. Most guest love our Cinnamon rolls and our one button Pancake machine. On Fridays my family would make a tradition of getting donuts and kolaches to enjoy. I brought that experiance here every Friday we have donuts and kolaches to enjoy with all our guest. We hope you come back soon and enjoy another stay with us.
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Shanghai China
1 review
4 of 5 bubbles Reviewed 23 April 2012

I've stay here twice when biz trip in Houston. The hotel is close to freeway. It is also not far away from Galleria with proper room rate. The parking area is not small. The front desk always help customer on what they need. The room is well cleaned and the AC is in good condition.
The only concern is the room close to the Katy freeway side is a little big noise than opposite side.

Room Tip: You'd better to select the side opposite the freeway.
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  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Qi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 16 July 2012
Thanks for the kind words. We love when our guest enjoy our property as much as we enjoy working here. We strive to make everything better for our guest. Unfortantly yes we are rather close to the Katy Freeway (I-10). We understand for some this is a bother although we have several guest that enjoy the view and the sounds of the freeway. We are constantly striving for our guest to enjoy their stay. With that being said if any of our guest ever have issues with the sound we urge them to talk to the front desk and we will do everything in our power to make sure they get a good room that they can enjoy.
Thanks again for the great comments and hope you come and visit again.
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Lafayette, Louisiana
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 April 2012 via mobile

Staff very friendly & helpful , front desk went out of their way to accommodate me at check in. Rooms about what expected at HI Express clean nice, AC not working that well but ok. Great location.

Stayed April 2012
Helpful?
Thank Randy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 16 July 2012
We appreciate your feedback and thank you for the kind words. We strive to make our property friendly. We do not want to be like some that shove a key at you and direct you where to go. We are welcoming you into our home and we want you to feel that we are happy to see our guests. We hope you keep comming back and we promise to keep being friendly and keep improving our property.
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London
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 April 2012

I've stayed here on numerous occasions on business trips to Houston. Invariably the front desk staff are welcoming and interested, the rooms are spacious with a decent bathroom and effective air-conditioning for those hot summer temperatures! In addition to expected coffee machine, you get a microwave and fridge - useful if you are planning on staying more than a couple of nights.

It's a Holiday Inn Express so you don't get much in terms of facilities, though there is a pool and small gym & I was told I could use the gym on the other side of the freeway too. Near that gym are a few decent restaurants and cafes to make up for the lack of dining in the hotel itself, along with cinema, bowling alley etc. Very convenient. There is a breakfast area in the hotel, though food is very basic (muffins, pre-processed egg products etc.) eaten off styrofoam plates with plastic cutlery, but the attendant there is very charming.

The hotel is right on the Katy Freeway, which is great for getting out & about - the Galleria is about 10 drive minutes away, for example. Note that if you are a visitor to Houston, you will need a car - the area is pedestrian hostile!

Room Tip: Rooms at the back are quieter than the rooms at the front, which overlook the freeway.
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  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravellingTrevLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 9 July 2012
Thanks for the kind words. We appreciate that you keep coming back. We work very hard to make sure that all are guest enjoy their stay. With every comment and every review we look at what we can do to make it better. We know that we are a home away from home for most.

Our property is a bit on the more smaller type as we try to concentrate on what our guest need most. A large part of our guest have said these are the amenities they look for in our hotel. Though we strive to make things better we are constantly changing to meet your needs.

We are thankful that you stay with us and we hope you keep coming back. At the end of the day it is us here to make sure your stay is perfect.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 April 2012

Fabulous staff, great service, very nice rooms (microwave and refrigerator), incredible breakfast and no noise from the freeway. The location is both wonderful and difficult. It is fairly central and you can move around the city and area from a number of freeways. It is a little difficult in terms of getting off and on the freeway...very busy freeway and usually had to get across several lanes rapidly to make the appropriate exit. My advice would be to try to arrive and leave at non-rush hour times.

Room Tip: Ask for a room at the back or side of the hotel.
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  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank footlooseOmaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 16 May 2012
Thank you so much for the kind words.

I am glad that you enjoyed your stay with us. We understand how difficult or frustrating the city traffic can be. I think in any big city it is all about the side roads and avoiding the hot spots. Having our property right off the such a major intersection as I-10 and 610 leads to some great benefits. You get down town in less then 10 min. The Galleria less then 5 min. Memorial Mall less then 5 min. North & South Houston less then 10 min. When you are fighting rush hour it does tend to get longer. We hope you come and visit again.
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Sachse, Texas
Level Contributor
159 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 30 March 2012

I stay here most of the times i come to Houston, the other times i stay at another H/I simply because it puts me closer to my clients. This Hotel is very Central close to hundreds of restaurants, mall, entartainment. The staffg is incredible and will bend over backwards to take care of you, when at the Hotel say hi to Eddie the Manager tell them Luis sent you, this man will do anything to make sure you have the best stay ever, There is only one person that comes across as not caring and she only deals with the meeting, but luckuly you may never see her. Stay here you will love the staff, management and location, ohh and they also serve hot chocolate chips cookies every afternoon which is kind of nice to have as a snack after returning from work.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PlatinumMember174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edgarcia79, General Manager at Holiday Inn Express & Suites Houston - Memorial Park Area, responded to this review, 16 May 2012
Thanks, Luis

We are always glad to have you stay with us. As much as we try when you come to visit it is more like a good friend coming to stay a while. Regardless of what some may think we love having you stay with us and we hope to see you again soon. I'm sure Lovette will have a big plate of cookies waiting for you.

Till next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Houston - Memorial Park Area

Property: Holiday Inn Express & Suites Houston - Memorial Park Area
Address: 7625 Katy Fwy, Houston, TX 77024-2000
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #238 of 501 Hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Houston - Memorial Park Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Refreshed and changing the look of our property for you. We are working hard and would love to have you stay with us. Welcome, we want our home to be yours. With free breakfast get your day started on the right foot. Enjoy our indoor pool without getting the sunburn or sand. Our staff is here to make your day incredible and if we are unable we will make it right. ... more   less 
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Also Known As:
Holiday Inn Express Houston - Memorial Park Area Hotel Houston
Holiday Inn Houston

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