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Traveller rating
1,784
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Reviewed August 15, 2018 via mobile

The property’s looks and condition are tired and rough around the edges, the valet situation is chaotic at best, the elevators stop working for no apparent reason, the restaurant is mediocre and the pool scene is trashy.

I will say it’s in a great location but that won’t make up for uneven service at this price point.

Date of stay: July 2018
Trip type: Travelled with family
6  Thank TMG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelZaZa, General Manager at Hotel ZaZa Houston Museum District, responded to this reviewResponded August 21, 2018

Thank you for sharing your experience. I am terribly sorry to hear about what you encountered while staying with us, obviously we missed things on several fronts and I would like to see if I can do anything to make it up to you. Please reach out to me at 713.639.4554 so I can learn about this in more detail. I look forward to speaking with you soon. - Martha Trochez, Room Operations Manager

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Reviewed August 14, 2018

Stayed there two nights August 6 and seventh. Beautiful lobby, well decorated with amazing photographs And a few movie posters. The location in the museum district was perfect. The rooms look perfect with beautiful views. The pool in the bars were perfect. Reception and staff are friendly and helpful. If there’s a better place to stay in Houston,

Room tip: I guess just asked for a room with a view of the pool or the city or wherever you prefer.
Date of stay: August 2018
Trip type: Travelled as a couple
2  Thank richarddunaway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelZaZa, General Manager at Hotel ZaZa Houston Museum District, responded to this reviewResponded August 15, 2018

Thank you for choosing ZaZa - we loved having you! So glad to see that you enjoyed your stay, amenities and our great location! Come back and see us, We Love Ya At ZaZa!

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Reviewed August 14, 2018

I stayed in the SoHo Loft. It's a really classy room and full of style. The staff are friendly, excellent at attention to detail and attend to your every need. If you're looking for an elegant place to share a wonderful evening with someone, then this place will not disappoint you.

Room tip: Choosing one of the concept suites or any of their suites for that matter is the route to go.
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Paul M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelZaZa, General Manager at Hotel ZaZa Houston Museum District, responded to this reviewResponded August 15, 2018

Thank you for staying ZaZa! So glad to see that you enjoyed your stay and that our fantastic staff took outstanding care of you, they are great. Providing each guest with the best service while maintaining our unique vibe and atmosphere for the ultimate luxury experience is top priority! Come back and see us, We Love Ya At ZaZa!

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Reviewed August 13, 2018 via mobile

When we checked in at 11pm we would have expected the woman at front desk to be a little friendlier to weary travelers but she was not. This place is trying way too hard to be their definition of cool and it shows. Not classy or elegant. Pics of celebs on walls doesn’t equate with being a top tier hotel. And as other reviews have noted, be prepared to stand in shower water as the drain doesn’t work fast enough. I would like to commend the valet attendants for always putting hotel guest first and being on their toes working very hard every time I left or arrived back at hotel. Thank you to them.

Date of stay: August 2018
Trip type: Travelled with family
2  Thank MHS12345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelZaZa, General Manager at Hotel ZaZa Houston Museum District, responded to this reviewResponded August 15, 2018

Thank you for sharing your concerns. This is not the impression we like to leave on our guests and I ensure we will work diligently to improve. Please reach out to me at 713.639.4554, so we can discuss your experience in more detail. I hope you will offer us another chance to welcome you back and show you the service that you deserve.
- Martha Trochez, Rooms Operations Manager

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Reviewed August 8, 2018

Excellent service, cleanliness, staff & property. You CAN NOT go wrong with staying here. Location is close to the medical district and in a very beautiful area. This is absolutely a five star resort. You will thank me.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank jwalker0102
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelZaZa, General Manager at Hotel ZaZa Houston Museum District, responded to this reviewResponded August 13, 2018

Thank you for choosing ZaZa - we loved having you! So glad to see that you enjoyed your stay, amenities and our great location! Providing each guest with the best service while maintaining our unique vibe and atmosphere for the ultimate luxury experience is top priority! Come back and see us, We Love Ya At ZaZa!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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