Flight was delayed two hours more than expected. Hotel was reserved in advance via IHG official website. Arrived to Houston – Terminal C, used the hotels advertising booth to call to hotel for picking up service. A MPV and a friendly driver came to pick us up within ten minutes times. Arrived to hotel around 23:15hrs. Met a male receptionist, OSCAR, check-in smoothly and went to our room. As late arrival and catch early flight need to back to airport at 05:30hrs so no dining outside and just bought some snacks as late supper at Hotel kiosk. A mini-cup of noodle at USD3.00 and a chocolate cookie cake with ice-cream of USD3.00.
Checked with OSCAR early shuttle bus will depart from hotel in half hour service basis so booked at 05:30hrs. OSCAR said he will simply prepared two breakfast bags for us to bring to airport, his words is much appreciated and helpful for us.
We went down to lobby to meet OSCAR; he said the shuttle bus was driven away. Watched the CCTV screen, there was a time was marked there, it was 05:29:xxhrs. It was really not our fault, how he order the driver drove away the shuttle??? Then he called the driver back. In the meantime, a local female guest walk-in to hotel for room, USD169.99 was quoted and accepted. I am waiting at lobby till he completion his job as I want to get my two breakfast bags to airport prior our departure. Approached, OSCAR to get the bags, told that he was busy not and the bags had not been prepared. Tried went to dining area, the coffee / tea pots (total 4) were empty so back to lobby and the driver was came then we left.
It should not be happened at IHG group hotel !! It was word of promise to customers from staff. His firstly kindness ruin the reputation of IHG Hotel. We arrived from 23:15hrs till 05:30hrs, there was enough time for prepared those if HE really to keep his words to customers. Just a cup of coffee / tea bag with hot water or can of orange juice, boiled eggs, two cups of yogurt from lobby fridge, apple/banana or muffin, it was highly remarkable but he DID NOT. USD170 for him was much importance than us, he might got commission or award for the additional booking granted to hotel.
Back to hotel facilities, room is clean and tidy. Room with microwave and fridge set up but no culinary there. No shaver, no tooth brush/paste, slippers were provided. Business center is well equipped with two computers and printer there, next to hallway reception area. Internet connection is in order.
Super 8 Inn & Baymount Suite are nearby, lot of choice in that area. Stayed at Baymount inn before 2013, outside dining selection is better and convenience than this property. Please really think about the price and service for selection in future!!!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express & Suites Houston Bush Intercontinental Airport. We offer the luxuries of a full service hotel at the convenience of an Express. All of our rooms are 2 room suites with living room and bedroom that feature a Microwave and Refrigerator, High speed Wireless Internet, and our Smart Start Hot Breakfast. ... more less
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- Also Known As:
- Holiday Inn Express Houston Bush Intercontinental Airport East Hotel Humble
- Holiday Inn Humble
- Humble Holiday Inn