This was an absolutely terrible experience from beginning to end. My husband and I were all ready to have a pleasant and romantic evening. We showed up at the appointed location a few minutes early. The gondolier was no where to be found, but we figured he would show up exactly on time. He did not. We waited for another 5 minutes until finally someone asked us if we wanted to go for a ride on a gondola. My husband informed him we have a reservation and are waiting for our gondolier to show up. He asked us to wait one moment and he very conveniently showed up with the paperwork. In other words, apparently, he wasn't even aware that he had a reservation with us until we showed up. He set us up in a gondola and then came with "gourmet" chocolates and apple cider; the gourmet chocolates were Lindor chocolates that you can get for $4 from Walmart; that was a nice touch. We did not end up leaving the dock until 10 minutes after our reservation started. We asked him if we would still be getting the full hour, but he informed us that he had another appointment after us. Additionally, we were in a supposedly silent motorized gondola that was, in fact, extremely loud. There were many other rowing gondolas available, which is what a representative informed my husband we would be getting, but the gondolier refused to take us in one of those. He suggested we call the corporate offices to straighten things out, but we were already 10 minutes late at no fault of our own, and we were not about to jeopardize any more of our time. The motorized boat overwhelmingly ruined the experience. For a full hour, we were stuck in a boat with a motor that apparently doubled as a garbage disposal; a meat grinder may also have been involved, but I can't be certain. My husband and I could hardly hear each other over the sound of the motor, let alone hear the gondolier sing. The gondolier seemed to know many songs in many languages, though, and he had a nice voice, so that was the only pleasant part of our experience. My husband called customer service after the fact to straighten things out. Apparently, they act super nice when you are making the reservation, but once it's over, they don't care about you. The lady my husband spoke to did not even know how to contact the corporate office; she refused to look it up. Would definitely not recommend.
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