On September 13, 2011 I rented a room after being on the road for 10 hours. Getting there at about 7:00PM. Very tired. All I wanted was a clean room with internet. I was there to see my grandson before he deplys to Afganastan in Dec. After getting back from dinner at 11:00, I went to my room to get on the computer. After spending about an hour trying to logon, I went to the office only to find it wasn't even a wireless network. They said I should have brought a Ethernet cable. They handed me a cable. It was 1' long. I'd have to sit against the wall to use it. It was useless. When asked for additional pillows, they couldn't furnished them. When I left, the counter lady (Nydia) said that there was a 100% customer satisfaction guarantee and said that the manager would call me. Didn't happen either. I called the manager (Gail Jordan) a week later only to find out that they did drop the 100% guarantee and they wouldn't credit me anything back. They went on to say that I could have gone somewhere else that night. Who's going to look for a room at 12:00 at night. Very unreasonable.
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- Also Known As:
- Quality Inn Killeen
- Killeen Quality Inn