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“Excellent stay in a lovely suite”

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Homewood Suites Dallas/Lewisville
Ranked #9 of 23 Hotels in Lewisville
Netherlands
Level 6 Contributor
153 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 422 helpful votes
“Excellent stay in a lovely suite”
Reviewed 3 June 2007

For our last 3 days in the US we wanted to have a relaxing stay in a nice hotel, not to far from Dallas Ft Worth airport. We booked well in advance a 2-room suite in this Homewood Suites Hotel and this proved to be a tremendously good choice.

When I walked in I was given a friendly welcome and appointed one of the best suites, on the ground floor with fireplace and hydro spa bad. It was sure a lovely suite, nice living room with comfortable seating and dining area, full-equipped kitchen, it included all pots and pans, with huge refrigerator, microwave and dishwasher, a king bed in the bedroom, plenty of storage room and so on. The bathroom was in two parts, one with two sinks and enough space for own toiletries and one with toilet and bath with jetted tub.

There is even an icemaker in the fridge; it takes only awhile to make ice. When I called the reception how long it would take, they immediately brought me a basket with ice, super service. On this part of the hotel there was a renovation going on, there were rooms that were not ready yet (March 2007), still it caused no trouble at all.

Next to the hotel is a restaurant where hotel guest will be given a discount. We have not tried it, as we like to cook ourselves. Target supermarket is close by, just a short drive to the other side of the street. There is a nice swimming pool and Jacuzzi with the hotel, a very calm area in a sort of garden. Around the pool are sun beds and towels are available. I could also do all my washes; there is a coin laundry. The business center is spacious, with computer for free Internet and a printer.

The bedroom has a good quality bed and it is very quiet at night. In the morning breakfast is very very good, with many items to choose from. In all it was just the relaxing and pleasant stay we wanted, in a nice suite and the service of all employees was just fantastic. Special thanks here for mr. Shamu and mr. José, their friendliness and attention was outstanding

  • Liked — Everything was great
  • Disliked — Nothing at all
  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank BA-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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428 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Spanish first
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English first
houston
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 September 2006

Our experience here was worse than a dog going to a bad kennel. We arrived on Friday evening September 1 around 10 p.m. and were given a room that was very hot and uncomfortable upon entering. We fooled with the thermostat for a few minutes but realized only hot air was blowing. I went down and asked for a new room. We went to the new room got settled, made the pull out bed, started getting ready for bed only to find that the toilet didn't flush. Also, the carpet in this room was so terribly stained you didn't want to step on it barefooted. My husband went and asked to be switched a third time. The air conditioning and toilet appeared to work even though there was a musty smell in the room. I went to make the pull out bed and found a huge urine stain on the mattress. My husband and I carried this mattress down to the former room and switched it out. This was the last straw and not what I expected from a HIlton hotel. I went to the front desk the next morning to talk to the manager on duty who was very kind and accomodating and offered to comp the room. However, the manager of the hotel walked in so we told her the story, adding that there was also a closet in the bathroom leaking onto the bathroom floor. She had absolutely no respect for us as patrons She would not remove her sunglasses while speaking to us and gave a half hearted apology and asked us what she could do for us (not knowing that the manager on duty had comped the room). I appreciate the comp but the attitude of the manager, Ms. Reed, was very disrespectful and condescending considering what we had been through. Thought I would post this to warn potential customers that three run down rooms in a row is a bad sign. There are plenty of nice places to stay in Lewisville so cross this one off the list.

  • Stayed September 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank kco1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 25 January 2006

Clean, large, and comfortable rooms with a great staff. Highly recommended.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites Dallas/Lewisville

Property: Homewood Suites Dallas/Lewisville
Address: 700 Hebron Pkwy, Lewisville, TX 75057-5000
Phone Number:
Region: United States > Texas > Lewisville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Lewisville
#7 Family Hotel in Lewisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Dallas/Lewisville 3*
Number of rooms: 96
Official Description (provided by the hotel):
Just off Interstate 35 and only 10 minutes from Dallas Fort Worth International Airport, Homewood Suites by Hilton® Dallas-Lewisville offers a Texas welcome in the bustling city. Spacious suites at Homewood Suites by Hilton® Dallas-Lewisville come with a variety of options, in one- and two-bedroom sizes. Living areas are light and airy, and granite counters in the bathroom add a touch of elegance. Indulge in an extra 10 minutes’ rest in a king- or queen-sized bed, knowing that your full hot breakfast is included every morning.A full kitchen at Homewood Suites by Hilton® Dallas-Lewisville is exactly that—a full-sized refrigerator, twin burner stove, microwave oven, coffeemaker and dishwasher. Stock up on your favorites from our 24-hour Suite Shop, or call us in advance and your groceries will be in your suite when you arrive. ... more   less 
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Also Known As:
Homewood Suites Dallas/Lewisville Hotel Lewisville
Homewood Suites Lewisville
Homewood Lewisville
Lewisville Homewood Suites

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