The hotel was spotless and the staff was extremely friendly. The pool was freezing (only complaint) for the kids, but really neat with the lazy river...just couldn't stay in long. Was a super location.More
- Free Wifi
- Free Parking
The hotel was spotless and the staff was extremely friendly. The pool was freezing (only complaint) for the kids, but really neat with the lazy river...just couldn't stay in long. Was a super location.MoreShow less
Thank you so much for taking the time to provide us with feedback about your recent stay. I sincerely apologize that the pool temperature was too cool for your children to enjoy - I have followed up on your comments directly with our team and we have resolved the issue. We hope you will consider staying with us again in the future!
Hotel seemed brand new, staff was friendly and helpful when I forgot my key. Everything had a nice layout, they had a bar and restaurant inside for breakfast and dinner, not sure about lunch. No complaints.
Thank you for taking the time to provide us with feedback! We are so glad to hear that you enjoyed our hotel and the service you received here. We hope you will come and see us again soon!
I can't say as to that we had a single real complaint during our stay. The staff was friendly and helpful, the rooms and public spaces were clean and orderly. The only issue we ran into was needing ice for the buckets but a quick trip to the lobby took care of that! Out thanks to the staff there! :)
Thank you so much for taking the time to leave feedback regarding your recent stay. I am so happy to hear you found your time with us to be enjoyable! We look forward to welcoming you to our hotel again in the future!
I am usually hard on Hotels but I could not be with this Hilton. Wonderful staff, super clean room, great breakfast...no complaints at all. Very nice pool and lobby with a bar. I could not ask for a better stay.
Thanks so much for your kind comments regarding our pool and lobby bar! We look forward to welcoming you back to our hotel in the future.
Rooms were clean, Spacious and very comfortable. The management at the hotel was rude and short on issues I had. They charged me for a night when I used my Hilton points. It has taken a week to get it cleared up. During this time the Manager would not get on a call with me. I am a Hilton Diamond member as well.
Dear James T,
Thank you for taking the time to review your experience at our property. We’re very sorry you experienced an undesirable stay and level of customer service with us. We addressed the problems you mentioned with our management team as we always appreciate feedback that will better our guest experience. Thank you for alerting us to this, and we hope you will give us a second chance to make it right in the future.
My experience at the Hilton Garden Inn Longview was a great experience! The staff was very friendly and accommodating. The room was clean, spacious and had plenty of places for me to plug-in all of my devices for work and personal use.
Thank you for taking the time to provide feedback about your time with us - we appreciate it very much! Hope to see you again soon!