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Staybridge Suites Lubbock
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Reviews (130)
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All reviewstexas techfull kitchenbeer and winesized refrigeratorbedroom areagreat propertyan extended stayair conditionerbed was comfortablerestaurants within walking distancefront desk staffnext morningstaff was friendlyholiday innking suiteroom was largeconvenient location
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Reviewed September 20, 2006

My husband and I stayed at the Hawthorn as part of a wedding party last week. We were treated exceedingly poorly by the General Manager, Debi. Out of respect for Travel Advisor and their review guidelines, I will not go into detail, but I will say that we were deeply offended (not to mention a bit shocked) by her behavior. (We are frequent travelers - all over US, Europe and South America and we NEVER complain... very laid back people who roll with the punches.) But we were so offended in this circumstance that we called the district manager, Jeremy. We have left three messages - a week later we still have not reviewed a call.

Hawthorn is at best a second rate hotel with terrible management. The best things about it was the location, the free cookies in the lobby, and the showers (they don't work well but are interesting little pods -sorta cheap shower pods from the future).

Just keep in mind, if you are planning a wedding, or are booking a multiple rooms for a function, your guests (or you) may be treated like crap for no good reason. I know my host was extremely embarrassed.

  • Stayed: August 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
Thank AlisonTheVagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
austin, tex
13
Reviewed January 21, 2006

Lubbock does not have much comfortable lodging close to Texas Tech, so Hawthorne is one of the best options I have found, especially if you want to be able to walk to campus. It's well kept, has a decent breakfast buffet and a usable workout area. You can find cheaper lodging, but it's usually farther away from campus or below 3-star rating, no matter what the website ratings say! I have stayed at four different hotel/motels in Lubbock so far, and this is my favorite.

  • Stayed: June 2005, travelled on business
    • Value
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Houston, TX
16
Reviewed October 23, 2003

I have stayed there 3 times now. The Hawthorn may not be the cheapest hotel, but it isn't exspensive either. The rooms are well furnished and decorated compared to the 4 other Lubbock hotels I have stayed at. This hotel is very clean. Everything in the entire hotel looks like it is new. Great location. The employees have always been friendly. It is worth the extra couple bucks.

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 22, 2017
Google Translation

  • Stayed: April 2017, travelled solo
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 2, 2014
Google Translation

  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaybridgeLubbockGM, General Manager at Staybridge Suites Lubbock, responded to this reviewResponded April 8, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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