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Reviews (456)
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All reviewsstay at la quintabagelstexas tech universitynice breakfastfirst floorbreakfast bareasy accessfront desk clerkhospitalrenovationlqpetscampusaccommodationsfreeway
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19 - 24 of 456 reviews
Reviewed 4 weeks ago

If booking this hotel, call before to see status of remodel because there is no indication on website or booking sites. This was an absolute nightmare. Hotel was a wreck and everything heavily covered in construction dust and air quality poor to point it bothered your eyes...with no effort to minimize or clean anything. Heavy dust on all balconies, rails, tables, etc.. OSHA should really check this out.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank O9394PLmarcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Lubbock West Medical Center, responded to this reviewResponded 3 weeks ago

Garry,

Thank you for taking the time to share your comments about your stay. We are very sorry that your experience was not up to your expectations due to the renovations. We truly appreciate your feedback, and will keep your comments in mind while we continue working hard to improve our guest’s experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.

Sincerely,

Danielle
LQ Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 8, 2018

The pictures on the website are deceiving - this hotel is under full construction. Noise and chaos is plenty. I am sure once all of this is completed the hotel will be very nice but until then you will have a noisy, frustrating visit.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Kay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Lubbock West Medical Center, responded to this reviewResponded June 11, 2018

Kay,

Thank you for taking the time to share your comments about your stay. We are very sorry that your experience was not up to your expectations due to the renovations. We truly appreciate your feedback, and will keep your comments in mind while we continue working hard to improve our guest’s experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.

Sincerely,

Danielle
LQ Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2018

There has to be a better way to handle construction than the way it was handled. We went to Lubbock for to receive medical treatments (infusions) for my wife. The construction added extra stress which exacerbated her condition. It was not a good experience for us.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank rubeno999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Lubbock West Medical Center, responded to this reviewResponded June 9, 2018

Ruben,

Thank you for taking the time to share your comments about your stay. We are very sorry that your experience was not up to your expectations due to the renovations. We truly appreciate your feedback, and will keep your comments in mind while we continue working hard to improve our guest’s experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.

Sincerely,

Danielle
LQ Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2018

I have stayed here before and like the location near Texas Tech University, but I was very disappointed that the hotel was under construction and I was not told about this and I could have looked else ware for 3 rooms!

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank J4103PYfreds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Lubbock West Medical Center, responded to this reviewResponded June 5, 2018

Dear Valued Guest,

We sincerely apologize for your recent experience with us It was not our intent to disturb your stay with our renovation project. For that, we are sincerely sorry. Your suggestions for a better stay have been shared with management. We hope you will give us another chance in the future.

Sincerely,

Danielle
LQ Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 2, 2018

Hotel is under construction, so it might be on its way to improving anyway. I couldn't tell if this room (305) has recently been renovated and the doors were hung incorrectly at that time or if it was waiting it's turn for repairs. The door to the room scraped the lock plate on the door jamb, making it difficult to open and close, as well as causing an awful nails-on-a-chalkboard squeal. The problem is damaging the door itself. Despite this apparent closeness, at night, light shone through all sides of the closed door. The bathroom door had a similar problem opening and closing, but without the metal scraping and subsequent noise. The hinges squeaked a bit though. The open atrium design is nice aesthetically, but is acoustically problematic for a hotel. Especially when something in the lobby (possibly the front door) also has a similar metal-on-metal squeal that occurs all throughout the night. On the plus side, the room was clean, the bed was relatively comfortable, and we didn't have to be there for much our stay in town.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank 978theresar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Lubbock West Medical Center, responded to this reviewResponded June 4, 2018

Dear Valued Guest,

Thank you for taking the time to share your comments about your stay. We are very sorry that your experience was not up to your expectations due to the renovations. We truly appreciate your feedback, and will keep your comments in mind while we continue working hard to improve our guest’s experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.

Sincerely,

Danielle
LQ Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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