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Reviews (285)
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All reviewsnice balconydvd playerlarge bathroomchain hotelsbiscuits and gravyfull kitchenpool areasitting roomwafflesgreat poolliving areafresh cookiesfirst floorconference centervisiting lubbockstaff was friendly and helpfulshower head
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Reviewed March 23, 2016

It's so nice to have unexpected extras in a clean and large room. That's the case at Arbor Suites. Would definitely stay again if I need to be in Lubbock. It's huge that there is no charge for our pup, as others charge $75 per stay.

  • Stayed: March 2016, travelled as a couple
    • Location
    • Service
1  Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob M, General Manager at Arbor Inn and Suites, responded to this reviewResponded June 2, 2016

Hi Cheryl G.

Thank you for the kind words.

We do like our pet owners.

Hope to see you again when you are visiting Lubbock.

Rob

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 22, 2016

Dog friendly, clean, lots of room. Decor is oddly off center but nice. Our suite wasn't a full kitchen. Tiny fridge with exposed freezer and a small microwave. Hard boiled egg and waffle free breakfast. Good price. Comfy beds.

  • Stayed: January 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Mary-FoodieBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob M, Manager at Arbor Inn and Suites, responded to this reviewResponded February 5, 2016

Thank you for taking the time to leave a review. We appreciate your feedback and look forward to your next trip to Lubbock.

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Reviewed December 25, 2015

I'm getting a bit tired of hotels that bill themselves as pet-friendly and then charge as much as $100 for a pet. That sounds more like pet-tolerant or pet-hostile to me. So, I welcome this Arbor Inn's policy of welcoming pets while asking that pet owners behave responsibly.

Over-sized, clean room with comfortable bed. Two-door bathroom with inner and outer areas.

Internet reception was sketchy. However, management provided a booster modem for our room which attached to the in-room ethernet port and provided a strong signal.

Easy access from the Lubbock loop.

Make sure you visit the Buddy Holly exhibit when in Lubbock :)

Room Tip: Ask for a room with a strong internet signal.
  • Stayed: December 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank BallBounces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob M, Owner at Arbor Inn and Suites, responded to this reviewResponded January 5, 2016

I could not agree more about the idea of pet friendly. We want to make all our guest feel welcome.

Thanks for the great review and hope to see you soon.

Rob

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Reviewed December 12, 2015

We came for our anniversary. What an elegant large and great location. Staff is awesome. I couldn't have had a better time for my special day . So clean. This is local to shopping and dinners. I highly recommend for couples getaway.

Room Tip: Double queen
  • Stayed: December 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank DawnD285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob M, Owner at Arbor Inn and Suites, responded to this reviewResponded January 5, 2016

Hi Dawn,

Thank you for choosing us for your special day. It is always a great feeling to read reviews like yours. I appreciate you making us feel special.

Rob

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Reviewed November 23, 2015 via mobile

Very nice room, large lovely suite, clean, pretty and reasonable hotel. We were happy to find many desirable restaurants within a mile but especially happy to discover Joe's Crab Shack two blocks away.
We were not pleased with Rule #5 of their pet policy. It states.."You will be charged for any compensation that must be given to another guest as a result of disturbance from your pet." We feel this rule is a bit extreme considering we had children above us running and jumping till after 10 PM, we only heard one dog bark one time yet we saw several dogs on the property.

Stayed: November 2015, travelled as a couple
Thank greengardener314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rob M, Manager at Arbor Inn and Suites, responded to this reviewResponded December 9, 2015

Thank you for your valuable feedback. It is guests like you that take the time to let us know how we are doing that really make an impact on our operations.

We hope to see you the next time you are in Lubbock.

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