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Reviews (285)
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All reviewsnice balconydvd playerlarge bathroomchain hotelsbiscuits and gravyfull kitchenpool areasitting roomwafflesgreat poolliving areafresh cookiesfirst floorconference centervisiting lubbockstaff was friendly and helpfulshower head
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Reviewed June 10, 2018

The room here was very nice - all things functional, very well laid out, beds comfortable and bath facilities sparkling clean and working well. Parking is more than adequate. Elevators need a little attention, as their call buttons didn't always work, and the carpets in the elevators should probably be replaced - otherwise they were fine. VERY NOISY the first two of three nights; I requested a move, and the staff responded quickly and professionally - very impressed by how they handled the situation, with NO extra charge. A little surprised at the limited breakfast, given the great level of accommodation and overall classy presentation - both of the facility and the staff. I would highly recommend this hotel for both singles and families.

Room Tip: Unless you have a physical restriction, go for the third floor. Much quieter.
  • Stayed: June 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Burt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RemrockLubbock_Texas, General Manager at Arbor Inn and Suites, responded to this reviewResponded 2 days ago

Hi Burt,

Thanks for taking the time to share you review.
We appreciate the 4 circles and hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 20, 2018

We booked this hotel based on reviews of this site, because it was a lower price than others in the area (due to graduation at Texas Tech), and because they allow pets. We booked a king suite - separate bedroom, and living/kitchen. Super disappointed that with a kitchen area, not so much as a paper towel was offered. The decor is very outdated, and our room view was a roof with hvac equipment. The towels were below average, toilet paper cheap and thin. We paid $149 + taxes. The outdoor pool wasn’t open due to what we were told was an inspection issue with the city. They did provide wristbands to use at their sister property which was appreciated. We like the idea of an individually owned property; but don’t think we would stay there again, when other newer properties are in the area

Stayed: May 2018, travelled with family
Thank Dana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RemrockLubbock_Texas, Manager at Arbor Inn and Suites, responded to this reviewResponded June 12, 2018

Hi Dana,

Thank you for taking the time to share your opinion regarding a recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Thanks
Rob

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 15, 2018

Customer service is outstanding!! Very clean and good sized rooms for a family stay! We will be staying there 6 more times this year!! Close to everything in Lubbock. Really like the double queen availability

  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Shelley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arriana G, Manager at Arbor Inn and Suites, responded to this reviewResponded April 17, 2018

Hi Shelley,

Thank you for the kind words! We look forward to seeing you again in the future!

Thanks,
Arriana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 16, 2018

Clean, comfortable bed, first class! We got the king room with the balcony which included a living area, kitchen, bedroom and large bathroom. It was wonderful! Would stay here again! Very friendly, professional staff!

Stayed: March 2018, travelled as a couple
Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arriana G, Manager at Arbor Inn and Suites, responded to this reviewResponded March 18, 2018

Hi Cindy!

Thank you for the kind words. We are so happy we could accomodate you. We hope to see you again soon.

Thanks,
Arriana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 10, 2018 via mobile

Lubbock lived up to its name as the friendliest city in Texas. The staff at this hotel is excellent and so helpful! Rooms are HUGE and comfortable. Loved that the room had a make-up/vanity area outside the bathroom. Breakfast had muffins, pastries, waffles, yogurt, toast, and fruit. Would definitely stay here again!

Stayed: March 2018, travelled with family
Thank BlessedTXGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arriana G, Manager at Arbor Inn and Suites, responded to this reviewResponded March 18, 2018

Hi BlessedTXGal!

Thank you for the positive feedback. We are so happy to have been able to accomodate you.
We hope to see you again soon!

Thanks,
Arriana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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