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All reviews large bathroom chain hotels pool area sitting room waffles fresh cookies great pool living area first floor visiting lubbock staff was friendly and helpful allow pets conference center texas tech upon check would definitely stay here again nice breakfast
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Reviewed July 22, 2018

Price was great. Breakfast was okay. We would probably stay there again as it is close to TTU. Parking was excellent for Handicap. Also very close to cafes. Staff was very helpful. Bed wasn't that comfortable.

Stayed: June 2018
Thank cahinck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 26, 2018

I stayed 2 nights in Fairfield Inn up the road, and it was a disaster! That's another review.

This place is on Milwaukee Ave. which is a great place to stay IMO. Neat restaurants and Lubbock is so small that it doesn't matter.

I chose this place for the outdoor pool and hot tub. Here in the middle of summer for work stuff and it was a very long day. What better to chill in the pool. When I arrived at 9:30CDT the pool was full of yelling kids so whatever. But as the night went on, more single moms arrived with quite a few kids. What kind of family arrives at a pool at 10:30CDT/11:30EDT? That's a little late IMO.

This hotel seems to be aimed towards business travelers and convention guests. A 10PM curfew on kids is not unreasonable. Also, it seems the hot tub jets are on a timer which went off at 10:45PM. I chose this hotel for the relax factor, the pool, the hot tub, the rooms. And there were screaming children after bedtime and a tub that didn't work before close. My disappointment caused this review.

There are other places in Lubbock. If you have kids, geez, this isn't a water park. If you're in business and some inconsiderate folks cramp your stay, you have plenty of choices.

Room Tip: This entire city is barren. It doesn't matter which way you face or the floor you choose.
  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Punk C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RemrockLubbock_Texas, General Manager at Arbor Inn and Suites, responded to this reviewResponded July 18, 2018

Hi Punk C,

Thanks for your opinion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 26, 2018 via mobile

My family and I have stayed at this hotel, as well as the arbor hotel and conference center on several occasions over the past few years. We have never been disappointed. The staff is always very friendly and accommodating. The rooms are clean and beds comfortable. We have chosen to stay at this hotel our past two trips to Lubbock on large part due to the pool. We have a 5 and 2 year old and they absolutely love the pool! It has a big sloping shallow area similar to what we have seen at resorts and a waterfall in the deep end. As parents we like that the rooms have a kitchen area, living area w/ couch and chair, and a separate bedroom and bathroom. It is very spacious and we don’t feel crammed! We would recommend this hotel to anyone, especially families.

Stayed: June 2018, travelled with family
Thank AllenHester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RemrockLubbock_Texas, General Manager at Arbor Inn and Suites, responded to this reviewResponded July 18, 2018

Hi Allen Hester,

Guest love our pool and so do we. Thanks for the great review and hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 16, 2018

The location was great, easy to get to and from. The room was very clean, and quiet. The breakfast could have only been better if they had some kind of meat or crunchy peanut butter. The pool was very relaxing to sit beside and the staff were very accommodating.

Room Tip: Rooms on the South and West sides are the quietest.
  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank TommyLeigh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RemrockLubbock_Texas, General Manager at Arbor Inn and Suites, responded to this reviewResponded July 18, 2018

Hi TommyLeigh,

Thanks for staying with us. We appreciate the shout out.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 10, 2018

The room here was very nice - all things functional, very well laid out, beds comfortable and bath facilities sparkling clean and working well. Parking is more than adequate. Elevators need a little attention, as their call buttons didn't always work, and the carpets in the elevators should probably be replaced - otherwise they were fine. VERY NOISY the first two of three nights; I requested a move, and the staff responded quickly and professionally - very impressed by how they handled the situation, with NO extra charge. A little surprised at the limited breakfast, given the great level of accommodation and overall classy presentation - both of the facility and the staff. I would highly recommend this hotel for both singles and families.

Room Tip: Unless you have a physical restriction, go for the third floor. Much quieter.
  • Stayed: June 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Burt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RemrockLubbock_Texas, General Manager at Arbor Inn and Suites, responded to this reviewResponded July 18, 2018

Hi Burt,

Thanks for taking the time to share you review.
We appreciate the 4 circles and hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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