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Smart iStay Hotel in McAllen
Ranked #3 of 40 Hotels in McAllen
Certificate of Excellence
Reviewed 7 March 2011

made a three week in advance reservation and my reservation was pointless because apparently they over book, wasn't going to find a room on a saturday at 7pm. so had to pay 100 bucks extra (had no choice) from $234 ended payin $324... because according to sales managment "this business is about money"

  • Stayed: March 2011, travelled with friends
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3  Thank denisse1364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-DOS, Manager at Smart iStay Hotel in McAllen, responded to this reviewResponded 21 March 2011

Thank you for taking the time to share with us your comments pertaing to your most recent stay. Feedback such as yours is very important to us. We apologize your stay was not what you've come to expect from Holiday Inn Express & Suites. We appreciate your candid comments and hope we have the opportunity to serve you once again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (588)
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215 - 221 of 588 reviews

Reviewed 4 December 2009

This stay was part of a whole week of travelling the border. Luckily, McAllen has a little more going on than many of the border towns... The rooms were fine - clean and good wifi connection. The workout room was decent with newer equipment. The breakfast was your standard HI Ex fare - just gotta stay away from those delicious cinnamon buns! ;)

We also used one of their meeting rooms for the seminar I gave - decent space - worked well.

  • Stayed: November 2009, travelled on business
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Thank DAL504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2009

Excellent Value
Excellent Location

Excellent Rooms

Excellent Swimming Pool

  • Stayed: September 2009, travelled on business
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Thank carlos_canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2008

I've stayed in around 40 Intercontinental hotels and this property is the worst I've stayed in (the HI Express in Lodi, CA is a close runner up!). The room (including the outside corridor and even the elevator) smelled like dirty socks. Seeing a hotel agent walking around with a bottle of febreeze made it obvious it wasn't isolated ot our floor. The cleaning service leaved a lot to be desired to boot (maybe the root of the smell problem!)

The hotel appears to intentionally downgrade your Priority Club status in their system to avoid giving upgrades (second time it happened at this hotel). So if you're a priority club member, choose one of the few other Holiday Inn Express locations in the area - there's plenty to choose from. Mentioning this discrpency to the front desk agent got nowhere.

The hotel service is lukewarm at best, but seem to be friendly to the young kids yelling and screaming down at the pool at 11pm. Couldn't find a newspaper in the building over my three day stay.

The location is good if you're looking to shop at La Plaza, which is most of the reason why we stayed here, however there's a Marriot and Fairfield Inn in the adjacent block, that are newer less expensive, and hopefully cleaner (I'll be trying them out next time around. They do have a decent pool. Their breakfast is standard Holiday Inn Express fare.

I definitely don't plan on staying at this property again, especially with another HI Express 3 miles down the road.

  • Stayed: November 2008, travelled with family
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3  Thank killermobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2008

This motel is in a great location. Right next to a mall and the airport. There are plenty of restaurants close by. The pool is an indoor/outdoor pool and there is also an outdoor hot tub. Of all the times I have stayed at this motel the outdoor hot tub is cold. When you enter the rooms be prepared for 2 things. First of all, the rooms always feel damp. I don't know what it is, but every time I stay at this motel the rooms feel just damp?! Second of all, the beds are very hard. Some people might like this type of bed but I'm a soft bed type person. The fitness equipment, in particular, the treadmill is very old. The breakfast here is AMAZING. Wow, those were some good cinnamon rolls. Give this motel a shot if you are needing a place to stay in Mc Allen, Tx.

Stayed: June 2008
Thank EvanBu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2008

me and my girlfriend, we stayed at the holiday inn express just for one night, as we were spending a weekend (relaxing and shopping) in mc allen.
i choose the holiday inn express because of its ubication, almost next to the la plaza mall. you just havet o cross a street, walk over the parking lot and you're right at the gates of the shopping paradise :-)
our hotel room was excellent: big, very clean, with ac/heater, a king size bed, coffee maker, very nice and clean bathrrom with a small tub.
the hotel itself also has a small (heated) swimming pool, part of it indoor, the other part outdoor.
there is also a little breakfast buffet included: waffles, eggs and bacon, bread and butter, cornflakes, coffee and orange juice.
the best about the hotel is, that it has its own transportation car/taxi which you (as a guest) can use anytime to go anywhere at any time (airport, bus station, stores, restaurants etc.) and to get back, a short call is enough and they pick you up again. and this is all for free :-)

all in all i think this hotel is simply great, for all those who like to go shopping at la plaza and wish a decent room and service!

  • Stayed: February 2008, travelled as a couple
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Thank mani_ch_mx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday
Google Translation

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank GerardoBltrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Smart iStay Hotel in McAllen

Address: 1921 S 10th St, McAllen, TX 78503-5403 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
Phone Number:
Region: United States > Texas > McAllen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in McAllen
Price Range: $98 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smart iStay Hotel in McAllen 3*
Number of rooms: 191
Official Description (provided by the hotel):
Smart iStay Hotel M with 191 spacious and modern rooms has been perfectly designed as the best option when traveling for leisure but also with the best technology for the business traveler. Our rooms are designed to make your stay "A World of Sensations!" Located in the heart of McAllen, just in front of the hotel, on 10th Street Avenue is “La Plaza Mall”, one of the most successful and complete shopping centers throughout the state of Texas. We also provide complimentary hotel shuttle services to the airport; we are only 5 minutes away from McAllen’s International Airport (MFE) making us an ideal location for the business traveler. Value added include Breakfast buffet, Wi-Fi throughout the hotel, local calls, parking and self-service laundry. Among tourist attractions is Quinta Mazatlan, a true oasis in the middle of the city, just two blocks from the hotel, where you can appreciate the local flora and fauna in its beautiful facility. We are sure you will enjoy the warm welcome from our bilingual staff at Smart iStay Hotel M, as well as the local attractions that McAllen, Texas has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen

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