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“Don't waste your money”
Review of Ruggeri's - CLOSED

Ruggeri's
Cuisines: Italian
Restaurant details
Reviewed November 24, 2012

We went there this evening after attending the town's "Dickens of a Christmas." We walked into the restaurant and waited on a huge line because no one was at the reservation booth. There was a gentleman running around with a clipboard, not acknowledging the huge line that went out to the street. He basically took people into the dining room in line order whether they had a reservation or not. After many people were jumping up and down and waving at him, he'd stop by for a second and then run away again. I should have known this was not a good sign.

We made reservations for 8 people and mentioned that 3 of the 8 had celiac disease. We were assured that the only thing on the menu we couldn't eat was the pasta. The 3 gluten-free choices were: Veal Oscar ($25.95 - Veal scaloppine with lump fresh crab meat and a bearnaise sauce), Chicken Angelina ($17.95 chicken breast, eggplant, and mozzarella), and Scaloppine ala Siciliano ($23.95 veal "blended with eggplant", covered with marinara sauce and mozzarella). We, once again, told the waiter about our gluten issues and made sure nothing had wheat in it. He said it didn't.

After waiting 1 1/2 hours for our entrees, the waiter informed us that MOST OF THEIR SUACES have flour in them. For $25.95, I expect they could make bearnaise sauce without adding flour (you DON'T add flour to bearnaise sauce unless you are using crappy ingredients and you need to thicken it up -- I googled bearnaise sauce recipes and not ONE included flour).... When I asked about their white wine butter sauce as a substitute, I was informed that that also included flour. So, I received an overcooked piece of veal with foul-smelling "fresh lump crab meat" with a "lemon butter sauce." It was disgusting. The Chicken Angelina arrived as plain grilled chicken with mozzarella thrown over it -- basically a chicken parm without the marinara sauce. According to the waiter, the eggplant "was already prepared with flour" so they just left it out. The Scaloppine ala Siciliano was okay. The remaining 5 entrees were just okay and not worth the price.

When we complained to both the manager and owner about the two unacceptable entrees, they profusely apologized and said that this was not up to their standards. I thought at least they would take the 2 disgusting entrees off the bill. But, they didn't remove it and we didn't want to make a scene so we paid for them (which, in retrospect, was a mistake).

We did inform the owner and manager that we used to dine at their Quadrangle location in Dallas for many years, ate these entrees (WITHOUT GLUTEN), and LOVED their food. We know the quality of the food on this menu from past experience and couldn't believe how far this place has gone down hill. And, if this was a crazy fluke, they should have removed the prices for these 2 entrees off the tab. Their lack of finesse regarding this complaint made me realize this is probably not the first time they have heard these comments. I agree with the March 3, 2012 review. We won't ever go back and waste a couple hundred dollars on such junky food with managers that are inept at customer service. There seem to be plenty of nice restaurants in the town square to spend lots of money on fine dining.

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1  Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (13)
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9 - 13 of 13 reviews

Reviewed November 21, 2012 via mobile

In one of the best downtown squares in TX, this hidden gem is right off the square. Each time I have been in, the food is delicious, and the service is great!

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Thank Katiel219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 21, 2012 via mobile

This has become one of my favorite restaurants in McKinney. The food is consistently great and the service is attentive but not overbearing. Management is always on hand and genuinely interested in providing an outstanding dining experience. Try the red & blue salad, the stuffed shrimp appetizer and whatever the fish special is and you will be delighted.

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Thank TeocaliJeepin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 15, 2012

We went to eat with four other couples. I had the Oscar veal, it was good. My husband had the fish special, which was dry and did not come with the spinach that the waiter told us about, it had one large broccoli branch. Sue and her husband had the shrimp and scallop linguini, which they said lacked any flavor, as if the garlic was waved over the top but not put in. We all had 2 drinks and no desert. The bill, split five ways, with tip, was 114.00 per couple. Macaroni grill has better food for decent prices, so does the olive garden.

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Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 20, 2012

We were staying at the Comfort Suites in McKinney and the front desk suggested we go downtown to the square for dinner. We wandered around a bit and chose Ruggeri's. It's a linen service upscale Italian restaurant and in a word, it's awesome. The co-owner is on the premises and greeted and seated us, checked on us during our meal, and said goodbye when we left. The service was the perfect blend of attentiveness without being hovering. I had manicotti and fried zucchini and my friend had a vegetable dish and both were excellent. My margarita was perfect, and we topped of our meal with honest-to-goodness spumoni, not the crap that some restaurants serve, but the real thing. We travel a lot and love Italian food, and we both agreed that this was one of the best meals we've had. We will probably stop in McKinney again on our return trip back home, and we will definitely be dining at Ruggeri's again.

Thank Jon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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