Stayed 10 days from 19th to 29th May and had a fabulous holiday,
The hotel is excellent. Rooms fine although beds a little hard. Restaurant food of a reasonably high quality although we do like to eat out, which we did several times. Pools and loungers terrific, the pool really refreshing and being slightly cool was great for us.
We found the reception staff very friendly and helpful. Had a couple of problems using wi-fi and the receptionist was terrific helping get that sorted. The maid service also was exemplary, very friendly and efficient. Perfect ! The dining room was a lilt chaotic at times. Although most of the time the staff there were good, they obviously had a difficult time with some customers so they seemed to anticipate that all people are unreasonable and so are not very helpful.
All in all, a terrific hotel which contributed to a great holiday.
But beware of You Travel. We booked some 3 months before travel and all seemed fine. I wrote an e-mail to the hotel 1week before travelling to request adjacent rooms for our party and got a speedy response 'your booking has just been cancelled !'.
Immediately got onto YouTravel who didn't seem surprised or very concerned. They claimed that the hotel booking company they used had some contractual problems with You Travel and had cancelled without telling anyone. I'm not sure I believe that, it looked to me like they had tried to con us.
Anyway, after several calls, You Travel would only offer alternative hotels which really did not suit us. They suggested I could book the hotel direct and they would refund the hotel portion. We did this, despite it costing more than the refund, it meant our holiday wasn't ruined. Getting the refund didn't just happen, this took a good bit of chasing also.
A few days before leaving, we started wondering about the prepaid airport transfer. The hotel reception was terrific as usual and told us they normally got a fax the day before, so no worry. The night before, still no idea what time, so sent text to the You Travel rep. Got a response at 1:30am to say - contact the transfer company, nothing to do with You Travel. Unbelievable. The only number I had was for You Travel, nothing for the other company. No real issue except for the fact we had been let down. Was easy to get a taxi, just wish I had not prepaid.
In summary, DO NOT GO NEAR YOU TRAVEL !!!!!!!!
But stay in the Las Vegas hotel, it is terrific.
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- Also Known As:
- Las Vegas Salou