Well we arrived on the 28th july 2010. all was fine, thought the apartments were a bit dodgy(wobbly balcony fences, sliding doors dodgy) . 2 days pass and there is no problems, but that night me and my friends gather in one apartment for drinks before heading out to diner/club. one of our group goes down to get her bag and finds that the apartment has been broken into by a sliding door that was broken. ipods phones cash.. all gone. when the rest of us go and check our own apartment we find that ours was broken into too. over 1500€ cash was gone. the burglars got in once again throught the balcony. As we run downstairs to reception to tell them glasses are flung down the stairs smashing everywhere, this was the burgalrs creating a distraction to just walk out the front door but my 2 friends spot the man and then he drops a bag (containing laptops cash and ipods) and runs we chase after him along with 2 trained security men from the apartment who manage to run about 30 meters before they stop and turn around to go back. after we retrieve ipod and a phone that another tourist saw being flung into a bush by the burglar we head back to the apartment to see if friends are ok etc. we find that the apartment has 1 cctv camera that doesnt work, no insurance, and security gaurds that dont run after robbers. we tell the reception that the door had been broken and everything was not our fault and that we were going to the police to tell them this. at the police staion the day after we were told the police that doors were broken and the camera was not working. thay followed us to the apartment only to find that everything in the aprtments were fixed and then the staff tell the police that everything was not broken at all but the police refuse to believe them and confirm it was the hotels fault. After this we decide to leave and to receive a full refund but the staff begin talking about that they recieve 20% of what booking.com charges on its site. which is an utter lie. they then tweek this number to 5%. lies lies lies. they then have the cheek to give out to us and sayin that our 2 apartments were the only 2 broken into. even though we know for a fact after talking to other people that they were robbed too that night. after they keep telling us that the manager was on his way, and he never did which drove us mad. unfortunalty we had to stay there for the next 6 nights because they would not refund us , therefore could not afford to move anywhere else. second lat night and we hear that 2 apartmnets in our block have been robbed of laptops phones ipods and cash(all adding to over 4000€). these people had only been here for 2 days when this happened. Our group, family and people we met all belive that it was an inside job. And it was confirmed that it was by a person i met at a bar with fiends who told us that it happens all the time at our "medeterraenean suites". I know that many people do not really take others reviews into account but PLEASE DO NOT STAY HERE. take my word for it. just do yourslef a favour an d spend they extra 20-50€ on the better hotel. TRUST ME. don't be as stubborn as we were, becasue you may well pay more than you expect. Don't hesitate to email me.
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- Also Known As:
- Mediterranean Hotel Salou