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“Acceptable” 3 of 5 bubbles
Review of Hotel Riu Palace Maspalomas

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Hotel Riu Palace Maspalomas
Ranked #5 of 135 Hotels in Playa del Ingles
Certificate of Excellence
Bangkok, Thailand
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Acceptable”
3 of 5 bubbles Reviewed 13 April 2012

After my first stay in a Riu hotel in mexico I was totally blown away with how amazing it was. This hotel was ok, but not as good as a previous stay with Riu. The hotel is clean and tidy, some parts are quite dated and in need of upgrading. From other comments I can say 90% of the customers here are german and sadly that means most of the staff speak german, none of the staff I spoke to spoke clear english, The menu for dinner although has theme nights it mainly german oriantated. If I did stay here again I would not have the dinner package added as it did not seem worth it and the selection was very limited unless you are into german foods. The pool area is clean and tidy, but finding a waiter is not alway easy. At one point it was quicker to walk to the bar and pay for the drink than wait for the waiter to come over. The rooms are quite old fashioned, remind me of a 70's room, but water pressure is really good and hot, which is not always the case. If you are hiring a car out dont expect to get parking space in the hotel grounds as most of the maids use them. Views are excelent from here and everything is only a couple of euro taxi drive away. It is nice enough and I would mark it 7/10, I think that I was so amazed by the Riu in mexico my expectations were to high but in fairness it was nice enough and think most people would be happy here.

Room Tip: Sea view is by far the best which will include the pool and dunes.
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  • Stayed March 2012, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank matthew b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (323)
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English first
Helsinki, Finland
Level Contributor
96 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

First some small whining: the bed was a bit hard, so if you are used to a softer one, it might be an issue. The walls (as always in Spain) are thin, and you can here everything from your neighbors, the good news being the clients being very silent and well behaved. The hotel room is very classical, so if you are looking for a hip design hotel, don't come here. The bathroom would need some updating, but served well its purpose, and I guess it's also ecological keep the things as they are. There was wifi only in the lobby area (it that would be something you need during you holiday...)

Playa del Ingles in general, and the corner of the hotel is quite an uninteresting area, and the (of not so good quality) shopping centers are a bit of walk away (there is, however a little supermercado just opposite to the hotel). And the beach is of course behind the dunes, which might be exhaustive for a person, who is not fit.

So what did impress us? It was the service and the overall friendly attitude of the people working there. One really felt welcome! The hotel also turned out to be very "gay friendly", i.e. they were equally friendly with everybody, as it should be. In addition the breakfast buffet was great, the pool area beautiful, the view to the dunes fantastic (you might need to pay extra for that), the cleaning was superb (the hotel is situated by sand dunes, and there was never sand inside the hotel!), the Krystal restaurant was very good (needs and extra reservation; it's the little one behind the main dining room), and the location with regard to the dunes perfect (it's not a bad idea to have a picnic there, as long as you take your rubbish back and do not easily get offended naked men, as it is an unofficial nude area, especially in the part were there are bushes).

We like the hotel so much, that we might go back. It was better than the huge five star Lopesan Costa Meloneras hotel other side of the dunes (especially the breakfast was less noisy and with better variety), and surprisingly it competed with its service level with the Four Seasons Bophorus in Istanbul, which is of course in a totally different class of hotels.

Room Tip: You might consider paying extra for a sea view room.
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FlyingFinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North East England
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

OK here goes – I’m not going to repeat what everyone else has said. We do like spending time at this hotel – we were there in Jan & March - never seen so many "returnees" of different nationalities but here are a few observations.

New innovation – the hotel has now started serving bar snacks, either to the small bar area outside the lunch time restaurant or directly to your beach bed.

Which leads on to?

They could do with a few more places in the bar area – as the weather was great, people were waiting for a table to clear in order to get a drink & sit under a parasol.

The dress code in the restaurant at night time needs to monitored & reinforced – there were a few instances of people wearing shorts & baseball caps – surely its not asking too much for people to dress appropriately.

The “House Band” is changed every 2 months – the one we caught in March were very German orientated – having said that, it is the Germans who dominate the dance floor – they really do enjoy their dancing.

One of the main attractions of this hotel is its proximity to the sand dunes – however as someone else has already touched on, it can also be its downfall. In January the wind really got up & it constantly rained sand for 3 days, to such an extent that it was impossible to take advantage of the sun. The terraces & pools were submerged in sand & it was not pleasant at all. It doesn’t happen often however. A minor irritation & it won’t stop us becoming “returnees”

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Talamanca23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newcastle-under-lyme
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 1 April 2012

My husband and I stayed in this lovely hotel at the beginning of March 2012.

We thoroughly enjoyed our stay, with excellent food, helpfull and friendly staff, lovely clean room. We were lucky to have a room on the top floor with views over the fantastic sand dunes, the pool and grounds, and the sea beyond. Great for sun lovers as it was very hot with no shade whatsoever on the large balcony. Which most days was covered in sand, it seemed to be in the air! The maids cleaned it off every day but within the hour it seemed to be back with us.The rooms were cleaned daily, towels changed daily, sheets changed as often as you wished then to be.
I am a very healthy eater and am very fussy about what I eat. But I can say that I wanted to eat everything that I saw in the dinning room. The food was not swimming in grease, no lumps of fat in the meat. The salads were dressing free, with lots of dressings for you to add yourselves.
At breakfast there were jugs of milk to suit all tastes from skimmed milk to butter milk. Lots of fresh fruit, Yoghurts, cereals nuts and grains. Prunes dates apricots etc. There was cheese ham salami smoked salmon caviar and much more. Or if you would prefer as did my husband there is the English option of cooked breakfast with Bacon (english Bacon) sausage, eggs cooked in every way, beans tomatoes etc. Also crepes, jugs full of freshly squeezed juices. Every type of bread you can think of, sliced or to slice yourself. cakes and pastries. I could go on for hours and still would have not mentioned all the choices. Oh and I forgot to mention the sparkling wine, if you so choose.
The evening dinner was the same, so much choice and not enough time to sample all of it. The wine menu was not overly expensive for a 4/5* hotel.

The evening we spent in the hotel as the resort of Playa de Ingles was not to our taste. The hotel is quite a distance away from the resort centre so that is not a problem. The evening entertainment is aimed at the german guests, but if you are happy to chat to other guests over a cocktail it is a lovely hotel to spend your evenings.

We can not fault the hotel at all in any way, and we would return again. There is one word of warning to anyone wishing to visit this hotel in early march. 1.Do not travel with Thompsons Holidays.. 2. Avoid arriving when Gran Canaria holds its annual carnival in the resort of Playa de Ingles. As all the roads are closed. And as Thompson are not prepared for this at all. Even though this happens every year. We arrived early evening, whilst on the coach we were told we would not be able to be dropped off right next to our hotel. Then that 50,000 locals had arrived in the resort for the carnival. The coach then stopped on the main dual carrigeway behind the resort. We all had to retrieve our suitcases and carry them over the road footbridge into the town full of party goers. We then had to walk pulling our cases through hundreds and thousands of party goers dressed in fancy dress, Then we had to walk against the crowd as they floats full of revellers were coming towards us.This was hard going, and very noisy. Then as promised by Thompson we were taken to another Rui Hotel in the centre of this caos where we could get a meal and a drink, until the road reopened (we were told at 9pm) But on arriving thompson refused to pay for this meal, and told us to go back out into the caos to find a bar to have a snack to the value of 10E. Which we refused. So as it was an all inclusive hotel we were not allowed to purchase any food or a drink as they didnt take cash. We were then left by Thompson to get taxi's ouselves when the road reopened. This was after midnight. So we sat there for Four hours with no refreshment at all.
On arrival at the hotel the dinning room had been left open with a cold buffet for us to get a snack from. The hotel was excellent and so was the resident Thompson representative in there, (claire) But the Transfer to get to the hotel was horrible, especially for some of the older guests, and guests with health problems.
So avoid the beginning of march if you dont want to go through our nightmare. As Thompsons have no alternative for you. ie taking you to another resort hotel until the roads reopen.

But after this the hotel made up for it as we had a lovely relaxing week by the lovely clean pools to swim in. Thank you Rui Palace.... See you again

Room Tip: Book a sea view room!!!
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Suzie060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalons-en-Champagne, France
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 20 March 2012

Surely the best hotel in Playa del Ingles (if you want better and bigger, stay in Maspalomas). Very beautiful building, nice pools, very friendly staff.
Also a quiet place, which is good considering the atmosphere in Playa del Ingles.
Rooms are comfortable even if the furnitures seem to be quite old! Mattress is hard enough but pillows are horrible, too small and soft!!!
About the food, well, that's not the best part of the hotel. It's not bad but when you pay about 280 € per day, you would like something more!
If you are old, that's the good place to stay. And if you're gay too, the hotel is very gay-friendly.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Petitourson59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 6 March 2012

A friend and I spent a week here, late February/March 2012, and thoroughly enjoyed our stay. Great hotel, wonderful location, superb staff, great food.....can't say anything other than positive things about it. Great room, excellent service...I could go on. Will definitely return.

Room Tip: We stayed on the first floor, had a very large private terrace and had the sun all day....Room 1064
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  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank WorcesterGodfather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paignton, United Kingdom
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 4 March 2012

We have now stayed at the Palace for our xmas break for the past 8 years and would not go anywhere else.As soon as you arrive and get the welcome home friends from reception it is a wonderful experience.Nothing is to much bother for the staff and they go out of their way to make your holiday special.The rooms are a little small for a hotel of this standard but have all the amenites that you need except tea/coffee making facilties which is a must for uk visitors but we take our own travelling kettle.The food is excellent ,breakfast has so many things on the buffet it is hard to choose and the dinner menu is also varied with hot and cold food and the salad and dessert buffets are to die for,all of the catering was of a very high standard.Try to get a sea view it is so worthwhile waking up and seing the lovely azure sea and sand dunes before you.Have stayed at many places in playa de ingles but none reach the standard and friendliness of this jewel in the sand.Have already booked for next xmas and new year and looking forward to meeting up with all those friends that like us return year after year.On a negative note i agree with another reviewer about the dress code,most of the people dress up for the xmas period and i believe it spoils the ambience when you see people slopping around in t shirts,vests, shorts, cut off jeans and flip flops so would also like hotel to enforse this policy

Room Tip: ask for centre of hotel with sea and pool view
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  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bonabilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Maspalomas

Property: Hotel Riu Palace Maspalomas
Address: Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Playa del Ingles
#3 Spa Hotel in Playa del Ingles
#4 Romantic Hotel in Playa del Ingles
#5 Luxury Hotel in Playa del Ingles
#13 Family Hotel in Playa del Ingles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Amex, Diners. ... more   less 
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Playa Del Ingles, Gran Canaria

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