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Europe Villa Cortes
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Reviews (1,293)
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All reviewsmexican themebeach barprivate beachmanager ricardothemed hoteljim lorrainepool areabeautiful hotelgarden viewseparate showerhalf boardfive star hotelegg stationupgraded to a suitecomfortable sunbedsthe hotel managerbreakfast was amazing
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Reviewed March 2, 2012

We stayed for a week in February at the Europe Villa Cortes. The hotel is in a great location, its really close to shops, resturants buy far away from the nightclubs/bars but everything is in walking distance. Hotel is really nice, staff friendly, room was very big with nice balcony. Few niggles we found, bed was quite hard and didn't really sleep well all week (might just be us), shower was not very good, it was a hand held one which you could balance on the wall. The water coming out was like a rainbow and made taking a shower longer than need be. There was only wifi in reception of the hotel and not in the rooms. Pool area was really nice, but as usual everyone was putting towels on the sunbeds!! We used the spa area and thought it was a rip off having to pay 18 euros when we were staying at the hotel!! We didn't eat in the resturants but had breakfast which was nice and had a good choice.

Room Tip: Ask for a room with view of pool/sea
  • Stayed: February 2012, travelled as a couple
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Thank daisykitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director Comercial at Europe Villa Cortes, responded to this reviewResponded March 3, 2012

Dear guest,

Thank you for writing your opinion about our hotel on Tripadvisor.
We are very happy to see that you enjoyed your stay with us and that you’ve appreciated our staff. It is always a great opportunity for us to know your feelings as it helps us to know where we have to improve and why.

So, thank you once again for your open words about the points that didn’t reach your expectations. We’ll definitely take all of it into account and pass the information to the concerned departments.

Meanwhile, we hope to have the chance to welcome you back in our hotel and show you our improvements and wish to make the best everyday for our guests.

Best regards,
The management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 28, 2012

Visited Feb 2012. The hotel is luxurious, spacious and clean with a tropical feel to the pool area. In my opinion, the best looking hotel in the vicinity. However, the lobby/reception area is rather dark and lifeless and the reception staff quite miserable. Our sea-view room was large and immaculate, with an extremely clean en-suite. We also had a very large balcony complete with table, chairs and 2 sun loungers which caught the sun in the late afternoon. The buffet breakfast had everything you can wish for with a chef that cooks eggs / omelettes / pancakes to your liking. There is even Cava on ice at breakfast!!!!

The down side was our visit to the in-house Mexican restaurant. After ordering, we waited over an hour before being told that the other restaurant in the hotel was very busy, and their kitchen served all restaurants in the hotel. When our meals eventually came, my wife's was cold and mine did not even resemble what I ordered. I asked to see the menu again and discovered not only that it wasn’t what I ordered, but the dish wasn’t even on the menu. It was a dish was from the other restaurant menu!!!! The restaurant manager apologised, but we left anyway.

The next day the restaurant manager noticed us around the pool and turned up half an hour later with the chef and both continued to apologise in front of the other guests around the pool – very embarrassing indeed. They insisted we come again the next night and have a meal on the hotel. We arrived at the agreed time, but no reservation had been made and the restaurant had no idea we were coming – total humiliation.

My advice - there are plenty of excellent restaurants close to the hotel and more reasonably priced too.

Room Tip: Rooms with sea/pool view are quieter and get the evening sun.
  • Stayed: February 2012, travelled as a couple
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1  Thank pompeycarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director Comercial at Europe Villa Cortes, responded to this reviewResponded March 2, 2012

Dear guest,

First of all, thank you for taking the time to write such a detailed comment about our hotel on Tripadvisor.
It is always important for us to know your impressions, as our aim is to provide our guests the best services and products we can.

We are pleased to read that you enjoyed the hotel facilities as well as our breakfast buffet.
We regret indeed not having been able to reach your “gastronomic” expectations. We sincerely regret the bad experience you’ve lived in our restaurants. Your case was directly discussed with our general manager, restaurant manager and head chef. It is a pity that you had to live this embarrassment and feel really sorry about it. We will however take this situation as an example and will definitely try to improve our service and communication skills.

We sincerely hope that we could welcome you back once more and show you our professionalism and passion for our industry.

Thank you once again and best regards,
The management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 21, 2012

Beautiful hotel, impressive lobby which is beautifully decorated. But it's cold and dark. Obviously savings are being made on energy and all the beautiful chandeleers are fitted with energy saving lamps, spreading a cold white light... At 10am (so I was told by a staff member, the electricity switches automatically to an energy saving mode with only a few lamps being lit, turning the impressive lobby into a dark and cold cathedral... From an environmental point of view, one could understand and even support the efforts made, but then, on the other hand, there is the owner's bright yellow Hummer, parked every day in front of the hotel entrance, forcing guests going in and out, to make a detour around this fuel consuming, CO2 emitting monster. Is this really necessary? It leaves me with question marks.

Rooms: beautifully decorated, spacious, lovely terrace, hand made furniture and a marvel of a bathroom. But the TV set is an outdated Grundig with a small screen. For a 5-star hotel, one should expect a flatscreen.
The bathroom is the most beautiful we've ever seen in a hotel. (We only go 5 star) Very spaciaous, separate toilet zone with bidet, warm colours and lovely bath curtains. But the shower needed to be repaired 3 times during our stay. Must say that repairs were carried out immediately.

Meals: We had Bed and Breakfast and the breakfast buffet is second to none. With cava, smoked salmon, a vast choice of cold cuts and cheeses, freshly squeezed juices, tropical fruit, you name it. Eggs are prepared to order and the choice of breads is enormous.
The service however is rather slow, chaotic and disorganized, until some experienced staff members show up and take control.

We had one meal in the 'gourmet' restaurant Tizziano. Overpriced and just good, nothing more and very small portions. Certainly not value for money.
Waiters pushy to sell expensive wines.

Beach bar: food OK, good setting and good service.

Gardens and pool: lovely, with quality sunbeds, matresses and shades. Gardens well maintained and a pleasure to walk around in.

Conclusion: the hotel is top class at first sight, however lacks atmosphere and leaves a dreary impression. There is, to my opinion, a serious security problem. Everyone can access the hotel from the street or via the promenade without questions being asked.
The access via the promenade is through the spa but during our 2 weeks stay, we hardly saw any staff member manning the desk... When I wanted to enter my room and forgot my key, the very friendly room maid passing by opened the door of my room with her key and a big smile. Without checking I really was a guest or not. This was the second day and we did not meet the room maid then, so she could not know us... Unacceptable for a 5star.

  • Stayed: January 2012, travelled as a couple
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4  Thank Wings47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director Comercial at Europe Villa Cortes, responded to this reviewResponded February 25, 2012

Dear guest,

First of all we would like to thank you for taking the time to write such a detailed comment about our hotel.
It is always a great opportunity for us to know your feelings as it helps us to improve our product and services.

We’re delighted to read your positive remark about our rooms, relaxing pool and garden area. It’s also a pleasure for us to confirm you that we’re changing all our TV’s to new flat screen TV’s.
However we regret not having been able to reach your expectations in general. We have already passed the information about our energy saving, half board meals and service to the concerned departments and managers.

We also regret your negative perception of our hotel security. There is a reception in our SPA with daily staff and controls. As we care about personalized services and making our guests feel comfortable in our hotel, we try as much as we can to know and recognize every guest. We’ll however take into account your remark and try to improve it.

We sincerely hope that we could welcome you back once more and show you our real professionalism and wish to make the best every day.

Thank you once again and best regards,
The management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 21, 2012

Myself, my husband and our teenage son have just returned from a 7 night stay at this excellent hotel. We had a seaview room, which was very large, had beautiful linens and was spotlessly cleaned each day. The large bathroom had a separate shower from the bath and a very good selection of toiletries, etc. The staff were extremely friendly, helpful and hard working, all of which added to our holiday experience. The food at breakfast was a wonderful buffet with something to suit all palates. We had half board and the evening meals consisted of 3 courses with a selection of 4 dishes to choose from for each course. We found the evening meal very good and plentiful. We enjoyed our stay very much and highly recommend this hotel.

Room Tip: Ask for a central seaview room on the higher floors
  • Stayed: February 2012, travelled with family
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Thank 666KJT666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director Comercial at Europe Villa Cortes, responded to this reviewResponded February 22, 2012

Dear guest,
We’re delighted to see that you fully enjoyed your stay with us.
We’re happy to read such a positive comment, as our aim is to provide you an unforgettable stay and a unique experience.
We will be pleased to welcome you back in our hotel.
Best regards,
The management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 20, 2012

Great hotel , proper 5* , we enjoyed our 4 day break from freezing Scotland , staff very friendly and even greeted by the manager daily by the pool . Would highly recommend this hotel and have already booked to go back in may this year

  • Stayed: February 2012
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Thank Guss2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director Comercial at Europe Villa Cortes, responded to this reviewResponded February 25, 2012

Dear guest,
Thank you for posting such a nice comment about us on Tripadvisor.
We’re happy to see that you had a great time in our hotel and that you even would recommend us.
We will be pleased to welcome you back in May and do not hesitate to tell us if we can do anything to ensure you a wonderful stay.
Best regards,
The management team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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