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All reviews time share pool area bed apartment self catering sea view location was perfect taxi rank your doorstep restaurants and bars great holiday siam park sea front cleaned daily cleaning staff clean towels bad reviews evening entertainment
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Reviewed August 17, 2018

In general our stay in Palm Beach was a good one. There are many good things to say about this hotel. The swimming pool area is very good, the apartment we got was big, the hotel is very well situated , close to a very nice beach and many good restaurants in the area, the staff was very friendly and a good atmosphere, the animation team was fantastic. There were also a few downsides, maintenance and cleaning is not high on the list, when we came the apartmnt was very clean, but when you have a whole familiy going to the beach you need to clean the floors every day, the floors were never properly cleaned and there was no broom or anything in the apartment that you could have used to at least to sweep the sand of the floors, the floor were sweeped some days and somedays not. The air conditioner in the apartment did not work well enough and there were 3 fans, but one of them didnt work and was not repaired even though we asked for it. The sofa in the living room was horrible, almost not possible to sit in it. Many of the sunbeds by the swimming pool were broken. They did provide comfortable mattresses for the sunbeds, but only for like half the sunbeds. If the airconditioner had been working better and the floors would have been cleaned more often, this would have been a perfect stay.

Room Tip: Pool view on one the higher floors would be my choice
  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Curious479244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 15, 2018 via mobile

I always read reviews before staying in a hotel so I hope this helps. We are a family of 6 with 4 teenage boys and have just returned from a week at Palm Beach.

Pros: beach front location, close to nightlife but just away enough to not be disturbed at night. Good facilities - great pool area, showers to use on leaving day with luggage store, bar, supermarket, gym, concierge service and very friendly staff on reception. Siam park is 15 minutes walk away. Plenty of bars & restaurants. Costa Adeje with lovely beach and inflatable assault course which our boys loved 15 minute walk along the coast. Can’t fault Bora Bora for three course 6-95 deal.

Cons: the rooms are outdated and smaller than rooms we usually stay in. Very noisy by the pool from about 8am and no sunbeds by 9 although the lifeguard does remove towels to free up reserved beds. We were in room 220 right above the hair salon. Rooms in need of refurb. Old wicker furniture, small kitchen with two rings and a microwave and cleaned twice during our stay but we did get new towels every other day. The occasional lads party shouting etc in the night but mostly a family hotel. Loose plug sockets, patio door didn’t lock, noisy air con, loose light fitting. All reported but not fixed.

Was it value for money? 50/50 on this one we booked a ‘ superior suite’ through sun master and this was just a standard room as this type of room doesn’t exist so check before booking. Would we stay here again? Yes but we’d book a suite next time.

Recommend Chillies for a night out with great singers on each night. Try the Greek corner for a nice pizza

Stayed: August 2018, travelled with family
1  Thank Kathryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 14, 2018

We have seen a big difference in Palm Beach this year to last. The cleaners were in the rooms for a matter of minutes, the beds were not changed as regularly as usual and the scrabble for a sun bed is just ridiculous. The life guard spends more time looking for sunbeds for people than watching the pool. The repair of the hotel is also going downhill with broken tiles and stairways not being cleaned, however our room was clean enough, we always have an excellent time and the location is perfect, will not stop me going again next year.

  • Stayed: July 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Julie-Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 13, 2018 via mobile

It’s really dirty here this year I’ve noticed. You can’t blame the 18-30’s or the kids you need to clean everything everyday.

I’m glad you kept the foam party going probably could do with keeping it for a few days not a Saturday. If you stay Sunday to Friday you’d never see it.

You also need to include photos on booking.com and the website of the rooms that still have the furniture from 20 years ago because from the 4th floor below where you’ve refused to refurbish them people will ask to be switched or for their money back.

Someone’s pooped in the pool twice since I’ve been here and I’ve been here three days. Should’ve been emptied and refilled and cleaned not scooped out.

Some points ...

Bring back happy hour
Change the beds
Bring back daily cleaning of rooms and other areas
Close the hotel and do a whole refurb spend a good bit of money
Replace my patio door I’ve said about it for 18 years

Stop putting all your efforts to chase owners away and focus on what could make the hotel great again it was fabulous in the 90’s and early millennium.

If you want some comedy take a look at my patio door lock a bold for every year of complaining.

You also cant tell people to come back in quieter months because we are teacher so we can only come this time of the year. Consistency is what you need don’t change every 5 minutes.

This place is my second home make it great again please.

Stayed: August 2018, travelled with family
8  Thank Sam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 12, 2018 via mobile

NEVER AGAIN! Dirty and the furniture hasn’t been changed for over 20 years! Mouldy tiles, broken air con units! Not enough sun beds and have to que at 8 am if you want one, not enough pool towels or sun bed mattresses! Pool chocca with massive inflatables! People dropping things from high floors onto sun bathers! Condoms found on the floors below! Kids under 16 in the jacuzzi ! Despite signs! Need I go on.....

Stayed: August 2018, travelled with family
5  Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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