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All reviews exclusive lounge rooftop bar infinity pool romance room smart room nudist area guest experience half board exclusive service noelia sur on arrival bali beds breakfast and dinner jacuzzi bath standard room amazing hotel foam party
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Reviewed October 18, 2018 via mobile

We loved this place. The staff are very nice, the food delicious! Wonderful view from the rooftop terrace.
Good atmosphere without children. Free parking. Value for money is the best choice. We'll be back! ❤️

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank kittiegedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 8, 2018

Dear Kitti0929,

Thank you very much for the time you took to share your outstanding experience in our hotel Tigotan. It is a pleasure for us that you let all TripAdvisor users know that you just loved it!

Special thanks for highlighting the professional service offered by our attentive and kind team, who always strive to go the extra mile in order to fulfill our customers' requests.

All in all, we feel glad to read that you considered the best value for money in the area, so we will be looking forward to seeing you back in our Tigotan for another wonderful experience.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2018

Reception was fast and efficient. We had booked an Exclusive room with half-board and the whole check-in process took less than 15 minutes from entry to lobby to entering the room. Reception made us feel welcome right from the start.
The room was very good. On the fifth floor facing the pool and with an ocean-view. The room was adequately sized but since it was in a corner then the walls angled to our advantage. I would expect standard rooms to be slightly smaller. Everything in the room fully met our expectations. Great bed, large bathroom with walk-in shower, quiet and efficient AC. Special mention goes to the bed. Having a sensitive back then a good mattress is a must and if I could have I would have sneaked the mattress from the Tiguan home in my suitcase…
The cleaning staff were fantastic and did a very good job.
I think the sunbed-race is an issue in any Tenerife hotel and Tigotan was no exception. We always managed though. One of the benefits of booking Exclusive is the ability to reserve sunbeds and we used that option a couple of times. The roof-top area with the infinity-pool was a gem.
The meals were tasty and varied. We spent 11 nights at the hotel and ate at the hotel for most nights. It was easy to find variety and I never left the dining area hungry or disappointed. Good quality foodstuff with fresh fish and vegetables and plenty of options. We got a couple of meals at the Santa Rosa restaurant in the hotel and they were very enjoyable. The breakfast and dining experience at the Tigotan gets full marks from me.
One small but important plus is that the prices of drinks and snacks at the hotel were comparable to nearby bars and restaurants. Keeping in mind the beautiful presentation of cocktails at the rooftop bar (Bar de Mare?) then a real treat.
The entertainment on offer was enjoyable and the guys in the animation staff (love that term!) worked their socks off. The evening-shows were fine and varied. The massages at the spa were fantastic. Those people really know their stuff.

So far what I have listed is something many hotels probably offer. What made the experience so positive for us was the staff of the Tigotan. So hard-working, attentive, welcoming and warm. This seemed to apply to everyone wearing a staff-badge whether is was reception, bar-staff, pool-attendants, cooks, maintenance, cleaning or the ever-present and exceptionally special service-staff. When you combine the quality of the environment with the warmness of the staff… you can’t go wrong. I hope the management realize that the Tigotan’ s biggest asset is the staff and that is what makes their guests return again and again.

OK – so far, it’s been positive, but there is space for improvement:
I did not feel I got value for the Exclusive package considering the price. The extra cost for a few Nespresso capsules and 14 mixed sodas didn’t really make the grade. I had the option to buy more, but I think that for the price a daily refill of sorts would be in order. That could be clarified in what’s included because I thought I was getting a daily refill.
The snacks at the Exclusive lounge could be improved. They were generally an odd combination of herring and pickles. Simple changes like offering a dark/rye bread with the herring, maybe some chips and peanuts, cold cuts, sandwiches or salads…

I think next time I visit (and yes, there will be a next time) I will be tempted to take a standard room with pool-view and use the difference in price to enjoy the cocktails at the rooftop bar.

Thank you staff of Tigotan for an enjoyable holiday!

Room tip: Rooms to the right of the lobby have sun in the evening
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Gestur_Traustason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded November 14, 2018

Dear Gestur_Traustason,

Before anything, we would like to thank you very much for your positive comment and assessment about our Tigotan on TripAdvisor. Your feedback based on your personal experience is very valuable for us to improve our procedures and level of service.

Firstly, thank you so much for your lovely words about our always helpful, kind and hardworking staff. They will be very delighted to know that they have been one of the highlights of your holidays. The cleaning staff maintain daily all rooms and public areas spotless and the animation team do their best in order to provide quality and funny entertainment so our clients can enjoy their stay even more.

Secondly, we are extremely glad that our exceptional gastronomic offer met your expectations. Our dishes are always fresh, of excellent quality and cooked with the utmost dedication, and our chefs propose theme nights to amaze with new fantastic plates from the national and international cuisine.

In addition, it is amazing to know that you liked our spacious and tidy room with the pool-ocean view. Our hotel areas were specially designed to bring our clients the best comfort, therefore you can find anything you need in your rooms or in the several facilities offered within our hotel.

On the other hand, we apologize if you have considered that our half board exclusive package is not worth the money since it was not to your total satisfaction. However, our exclusive half board offers you access to the exclusive lounge where you can enjoy unlimited free drinks and snacks without interfere and, among other things, discount for wellness and dinner included in our à la carte Santa Rosa Grill, since we want our guests to have a special and different stay.

Finally, we would like to thank you once again for your kind comments and suggestions, which will be forwarded to the direction so that they can consider them for further improvements. We are looking forward to seeing you back in our Tigotan and providing you with another fantastic experience!

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2018 via mobile

I went here with my mom for a nice relaxing October break and that is exactly what I got. The Tigotan hotel is amazing in all aspects from the rooftop pool, to the staf to the fresh food and I couldn’t recommend it more.

Paying the extra for half board is a must. The food in the restaurant is amazing with the menu changing every single day, but what really made it so amazing was the kitchen staff and waiters. They are always beaming with smiles and make everyone feel so welcome as well as being extremely attentive. The chefs cook fresh food in front of you and always have a smile on their face and I would therefore like to commend every single member of restaurant staff for brightening up my morning and evening every single day!

We had a few small problems with the reception staff, some of whom I felt were a bit dismissive and unhelpful. One of the mistakes made was completely dismissed by one reception staff member but when brought to management was dealt in an extremely professional manner by Bartholemew, who was very personable and checked up on us throughout our visit.

Overall, we had a great stay in this hotel and it is really due to the people who work there, including the cleaning staff who would never walk by without a smile and saying hello.

My favourite part are the views from the hotel. The sunset can be watched from the rooftop pool or cafe del mar and can’t be missed. It is incredible and definitely a highlight of my visit.

Date of stay: October 2018
Trip type: Travelled with family
1  Thank M-bradz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded October 31, 2018

Dear M-bradz,

Before anything, from the entire team of Tigotan, we truly appreciate that you took part of your time and shared your positive opinion about our Lovers & Friends hotel here with us in TripAdvisor. It is a pleasure for us to know that you had a nice holiday!

First of all, thank you so much for mentioning our professional staff! One of the characteristic that differentiates our hotel is the quality of the team we have, since they all work very hard to satisfy all our customer’s needs. They will be very delighted to know that they have been one of your highlights of the holidays.

Moreover, it is very rewarding to know that you will recommend us to other people, the confidence that our guests put in us is the best prize we can get and your recommendation is the best credit we can rely on.

Nevertheless, we would like to apologize for incurred inconveniences you had on the reception. We are glad our management smoothly fixed that problem and you could totally enjoy your stay.

Finally yet importantly, we would like to thank you for your wonderful comment about Tigotan. We wish to have the pleasure to welcome you back for another great holiday!

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2018

We just came back from 4 nights at this beautiful hotel. We celebrated our anniversary so we wanted an upgraded room (we didn't like the basic rooms)
We booked the smart room - a very smart decision! it was beautiful, very cool features (led lights, Bluetooth stereo system, and more) great design, pool view.
The food (we had half-board) was amazing! plenty of choices, something new every day.
The staff is amazing and very nice, smiling and welcoming, helped us with every question.
We also had access for the exclusive lounge which was very nice, quiet with some snacks and drinks (alcohol, coffee and juices)
The pool area is beautiful and the infinity pool was amazing (beautiful city view) The Jaccuzi is cold.
The hotel is not on the beach. But you can get there in 10 minutes of walk or by car - it didn't bother us. The location is great and if you have a car, it's close to everything.
But again, it was more than we expected, we had a lot of fun and the experience was great. Would definitely recommend! feels like a 5-stars hotel. Amazing design, very clean, new, great activities and no children (no noise)
Would come back. Thanks Tigotan!

Room tip: Get the upgraded rooms.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Yuval2511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded October 30, 2018

Dear Yuval2511,

We would like to thank you very much for your positive comment and assessment about our Tigotan on TripAdvisor. Reading positive comments like yours makes us really happy, thank you so much!

Firstly, the whole team of Tigotan wants to thank you for your nice comment about our friendly staff. They are always willing to provide our customers with a fantastic service. Secondly, thank you for leaving your wonderful opinion about our gastronomic offer; our kitchen team prepares a wde and varied gastronomic offer with the best products, therefore they will be happy to know you were completely satisfied.

We are glad to hear you liked our comfortable rooms, which are fully equipped with anything our customers may need during their stay. In your case, it was a wonderful decision to choose the Smart room, which offer several features such as chromatic lighting control, Nespresso machine, plenty of amenitites and unlimited access to the exclusive lounge, where you can have drinks and snacks during the whole day.

Moreover, we are highly pleased to read your lovely comment about our pools. Our main pool is the heart and soul of the hotel itself, and the rooftop infinity pool, where you can enjoy the incredible views, is a wonderful addition after the renovations.

Finally, it is great to read that you found our hotel incredible. We would like to thank you for your great comment about Tigotan and we wish to have the pleasure to welcome you back for another amazing stay!

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2018 via mobile

Lovely hotel,the food was great had a wide selection , the steak restraunt was on point , friendly atmosphere, entertainment was good,loved the roof top pool and Jacuzzi, the bar on the roof was perfect for watching the sunset while drinking a cocktail.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank Tel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CalidadDreamplace, Director de Relaciones con Clientes at Tigotan Lovers & Friends Playa de las Americas, responded to this reviewResponded October 30, 2018

Dear Tel P,

Firstly, we would like to thank you for your positive, kind and lovely comment and assessment about Tigotan on TripAdvisor!

Secondly, we are thrilled that you have enjoyed our food selection at the restaurants, our kitchen professionals work very dedicatedly with the best quality products every day to prepare the best dishes for our customers.

Furthermore, it is lovely to read that you loved the rooftop area, which offers an incredible view over the Atlantic Ocean. Not only the heated pool but also the Jacuzzi makes the experience even more perfect, but you can also enjoy a drink or snack from the Cafe del Mar bar.

To conclude with, we hope this was just the first of many visits for you to our Tigotan and we have the chance to welcome you back again to our hotel soon.

Best regards

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