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All reviewsbar staffshare tables with otherbarbecue areamain restaurantpool areasalt waterlots of sun bedsentertainment every nightplenty of hot watersmall poolthree starpool towelsthe main stripparrotspoolsbarslaguna
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Reviewed March 3, 2018 via mobile

All right hotel, but generally the staff could be more service minded. The main restaurant is nothing but a food factory, horrible.
The grill, much nicer with slightly cosy atmosphere and nice variety of food.
The pool area is beautiful.
The room are ok, beds ok, but very cold to sleep in this time of the year with only synthetic blankets.
Pillow....bring your own.
Cleaning perfectly all right.
Conclusion shape up a bit, and this is really good.

Stayed: March 2018, travelled with family
Thank Gabrielle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this reviewResponded March 12, 2018

Dear Gabrielle R,
First of all, thank you so much for your visit and for writing this review.
We are happy to read that you enjoyed your room, the grill restaurant and the cleaning service. We will consider your different remarks in order to provide a better service.
We hope to welcome you again soon.
Best regards.
The management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 15, 2018

Me and my family just stayed 11 nights at Park Club Europe. It started with a bad experience, but besides that we had a great stay.
I will start with the bad: My girlfriend, our daughter and me travelled from Germany and we were meeting with my father coming from Denmark. My father did the reservation, so it was paid with his credit card (everything paid beforehand). After around 10 hours of travel we arrived approximately at 21:00 in the evening. With a very tired 1,5 year old kid (and two tired adults) we were looking forward to get to our room so we could relax after the long journey. BUT. We were not able to get our room. The woman at the counter told us that since we did not have the credit card which was used to pay she could not give us our room. We did read this in the confirmation Email beforehand, so my dad send an Email to the hotel telling that we would arrive some hours earlier. They answered that it was no problem and they would tell the reception. Apparently this did not happen, and the woman did not want to have a second look. Even though we had the booking reference, she had our names in the system, and she had our passports as ID to see that we actually were identical to the bookers, we could not get our room without the credit card. The woman in the reception was very unfriendly and did not want to help finding a solution in any way. So we had to wait for several hours in the lobby before my dad came, and finally we could get some sleep well after midnight. Very bad and unfriendly service and we did not feel welcome. So don't travel from different destinations unless the person with the credit card arrives first!
Besides that we really enjoyed our stay. The pool areas are very nice, and everything is very family friendly. You have easy access to sport activities, all for free, and there are animals and playground for the kids. The food is totally okay, and you can sit outside enjoying breakfast and dinner if you choose the small restaurant between the two pool areas. It's close to the beach, and you can book tours to Loro Park or to Teide etc. at the hotel. In the evenings you have mini disco and a musical show performed by a few pro dancers and the animators. Quite nice. The staff is very friendly and helpful (waiters, bar keepers, animators etc.), so you feel very welcome (except the one unfortunate experience). The rooms are also nice and quite big with big balcony as well. And clean!
So: if you want a nice family vacation and just relax at the pool or the beach, have some nice food and maybe a bit of sport and some drinks at the bar. This is your place. If you want charming local atmosphere you won't get it here. The area is hotels, hotels, hotels, and shops for tourists. But then you can rent a car or a bike or take a tour with bus, and experience some of the culture of the island that way.
We really loved our stay, and would recommend it to others as mentioned above.
Best regards

  • Stayed: February 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank RRLindquist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this reviewResponded February 28, 2018

Dear RRLindquist,
First of all, thank you so much for choosing Park Club Europe for your family holidays in Tenerife.
We are sorry for the situation that you mention in your review. It has been transferred to the concerned department in order to evaluate it and check our procedures.
On the other hand, we are happy to read that after this, your family and you had a pleasant time here and your days here were satisfactory for you.
We would be pleased to welcome you again soon.
Best regards.
The management team.

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Reviewed November 19, 2017

Our kid (almost 2 yrs) loved the place:
- there is a laguna with salt water and sand and 2 slides for even very small kids which they can use on their own (under supervison naturally).
- the area is quite complex to walk around wihich is fun for small children.
- the hotel has some animals too, plenty of guine pigs, few birds incl. parrots in cages, a goose, rabbitt and duck-a-like water birds. kids fed them and enjoy it!
- a simple but fun playground

The food, drinks and night entertainment is what you could expect for the price. very little change from day to day. snacks durings the day mainly deep fried stuff, luckily with water & some fruits.

Advice to hotel management:
- please take care that the empty glasses, rubbish at the laguna&pool and the water ponds is cleaned - we have left our cups in the morining and these were still there in the late afternoon. multiply this by the number of guest and you get quite a messy appearance plus a dangerous place for children as they can easily break the glasses (which are everywhere) and hurt themselves
- rooms are a bit old inside (beside bathroom) a renovation could do the job
- on the room doors it would be nice to have a litte chain so that small children cannot leave the room in the night - we had to make a baricade from a cupboard.

all in all fun place & close to the beach with basic accomodation and food.

  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Robertmaciej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this reviewResponded November 21, 2017

Dear Robertmaciej,
Thank you so much for visiting us and for sharing your experience here.
Your feedback is always important for us because it helps us to improve our product and service. For this reason, your remark about the cleaning around the pool has been transferred to the concerned department.
We are happy to know that your family and you enjoyed your stay here.
We would be pleased to welcome you again soon.
Best regards.
The management team.

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Reviewed November 1, 2017 via mobile

Not new, but nice Hotel. The food in Restaurants was very good, lots of fish and very fresh. We enjoyed our stay there. Location was perfect, we were in the middle of everything. As we arrived reception wasnt too friendly. There is no wifi in the room, only near the reception area.

Stayed: September 2017, travelled as a couple
1  Thank tatianaf54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this reviewResponded November 21, 2017

Dear tatianaf54,
Thank you so much for choosing Park Club Europe for your holidays in Tenerife.
We are happy to read that you enjoyed your days here and you felt comfortable.
We will consider your remarks about reception and wifi.
We would be pleased to welcome you again soon.
Best regards.
The management team.

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Reviewed October 19, 2017

impressed with the set out of this hotel plenty of sun beds around pool and in quieter areas staff were lovely alaways had a laugh with bar staff entertainment was not for us as hard to follow as most in german but the team worked realy hard at putting on a good show food was good always something to eat with an added outside barbecue area and also fridges stacked with free bottled water ouside by pool area snack bar food also good rooms are good no aircon ceiling fan but was ok check in was speedy hotel is in a lovely position lovely beaches to the left 10min walk los christianos also to the left about 40min walk along a lovely promenade and left 30mins walk to veronicas strip there is also i few lovely bars in a little strip opposite hard rock cafe behind the shoping mall tribute acts etc overall fab holiday

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Sandra Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this reviewResponded October 30, 2017

Dear Sandra Y,
First of all, we would like to thank your visit and for writing this review about it.
We are really happy to read that you met your expectations about our hotel and that your days here were satisfactory for you.
We would be pleased to welcome you again soon.
Best regards.
The management team.

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