Needs a refresh. Bath rooms are way small. Circa 1970s. Good location. Railroad noise but not too bad. Breakfast and room servucs opens to late in am to be useful. For the area it's unfortunatly the best they have to offerMore
- Free Wifi
- Free Parking
Needs a refresh. Bath rooms are way small. Circa 1970s. Good location. Railroad noise but not too bad. Breakfast and room servucs opens to late in am to be useful. For the area it's unfortunatly the best they have to offerMoreShow less
Thank you for your review, we do appreciate your time in sharing your experiences. Our staff works very hard to care for our guests and take pride in service. I hope that you will return soon.
Initial impressions are everything. I was not initially impressed, but I was soon won over by the friendliness of the front desk staff. I arrived before check in time and there were no rooms available at the moment. The front desk person did her best to get me in my room as soon as possible.
The drive up appeal is not the best and the entrance could have been kept up a bit better. It was a windy day so I will cut them some slack for all of the debris in the drive way. The hotel has been renovated. My particular room was very nice and updated. The room overlooked the pool area which looked nice from the 5th floor. I arrived on a Sunday so the near by restaurants that I noticed on my walk were not open. I opted to order room service. The food was just average, and I was not overly impressed. The service was again very good.
I would recommend the hotel, and would probably stay here again.
Thank you for your review and recommendation! We appreciate your comments and hope to see you again soon!
Over all great experience with location, price and amenities. Pool area and outside observation deck was nice. Felt safe with underground parking. Only issue was secured Wi-Fi connection. Staff was very friendly and rooms clean and beds comfortable. Was a really outdated like other reviews stated. Would recommend
Thank you for your review and recommendation. I do hope to see you again soon!
there were numerous issues, from a staff member explaining the differences between silver and gold/platinum member status (which set the tone for the rest of the stay), digital keys that only open your room door (so why have it), room maintenance was poor (room was very clean and cold), WiFi continually logging out, cig butts all over the ground.
I am sorry to hear you were not satisfied with your stay. We will address these issues you raised and plan for a better tomorrow.
The staff was friendly, the lobby, Starbuck, the bar and the food is great! The room was super clean and super comfy. The floor I stayed on which was the 3rd had a bar which was literally 4 doors down it was awesome!!
We are so glad that you enjoyed your stay! We are looking forward to your return!
I really like this property has a great location with walking distance to several nice restaurants. It is an old building but the rooms have been redone not too long ago. Service, food and drinks are excellent. Cookies are the bomb!! The one big beef I have with this hotel is the very loud and annoying elevator motors. Yo can hear them from every room in the north tower. All night long. Bring some earplugs.
Sorry about the elevator noise! We have the repair scheduled this month.