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7 - 12 of 39 reviews
Reviewed April 3, 2018

I loved the fast and friendly check-in, staff was great!. The room was huge, we loved being by the pool. Breakfast was the best I've seen and it was well maintained. Restaurant view from the top floor with the tingling light as the sunset hits the refineries are amazing! We were amazed with the portions. We had a great time and would come back again!

Room tip: High floor or by pool
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
1  Thank carlosabrego85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Quality Inn Pasadena, responded to this reviewResponded April 17, 2018

Hi Carlos!

Thank you for taking the time to review us. We are happy to see that you enjoyed your stay with us. From the room to all the amenities. Nothing makes our day like our customers enjoying their stay. Thank you for making our day!

Warmly,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018

Just wanted to say that I enjoyed my stay. The staff was very professiona and the restaurant located on top of the building was Really good. I ordered the steak do it was awesome. My room was always clean and when I asked for directions the front staff was very knowledgeable. Thank you everyone and I will be back.

Room tip: The top floors are the best, you can see houston
Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank cvillarreal74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Quality Inn Pasadena, responded to this reviewResponded March 27, 2018

Dear Valued Guest,

Thank you very much for appreciating our core service offerings and explaining the hard work we put in providing exceptional customer services to all our guests.

As a gesture of gratitude for your loyalty towards our brand, we will be providing you with a free round of drinks/ free lunch coupon to be redeemed at the bar/restaurant when you visit again.

Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one.

With warm regards,

Suchet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 22, 2018

Rom was clean and spacious. All staff were very friendly and helpful. Breakfast and restaurant food excellent, as was service. Nikol is restaurant was particularly helpful and friendly. Restaurant manage Chris was also very friendly. Front desk staff were very helpful. Good location.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Fay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Quality Inn Pasadena, responded to this reviewResponded March 27, 2018

Dear Valued Guest,

Thank you very much for appreciating our core service offerings and explaining the hard work we put in providing exceptional customer services to all our guests.

As a gesture of gratitude for your loyalty towards our brand, we will be providing you with a free round of drinks/ free lunch coupon to be redeemed at the bar/restaurant when you visit again.

Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one.

With warm regards,

Suchet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 28, 2018

When we entered our room, it appeared to be a very nice room. Heater worked well. Then my wife went into the bathroom and walked right back out. I checked and there we pair of dirty women's underwear, thermal underwear and men's underwear on the floor behind the door. The back of the door had what I call "water splash" that was white in color and the shower was covered in hair. To top off our stay, the next morning, NO hot water. The temperature was in the 20's and according to management, the pipes were cold and that was why the water was not "hot hot", as he put it. Never again.

Room tip: Check your room before accepting it as the room you will be staying in.
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Quality Inn Pasadena, responded to this reviewResponded March 27, 2018

Dear Kevin,

We thank you for taking out the time to fill in our detailed survey. 

We certainly apologize for the inconvenience caused to you and it is deeply regretted. 

We will do everything necessary to rectify the issues caused to you. We promise to course-correct anything that will improvise upon our customer service and customer relations. 



Your feedback is very important to us, we do everything necessary to improve upon our customer service experience. Please allow us to serve you again with a promise to serve you with our exceptional range of services. We can assure that all issues are being directly rectified by our senior management in coordination with our hotel staff. We will ensure a comfortable stay the next time you book a stay with us, please contact our Hotel help desk directly so we can provide you with a customized offer at our hotel.

With hopes that you would provide us with another opportunity to serve you better. 



Warm Regards,

Suchet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 15, 2017

Good quality hotel room, spacious, clean, provided with everything needed, relatively well placed, with restaurants, and shopping places not very far. The soundproofing was not perfect though, noise from the passing cars on the street and people on the corridor could be heard.
The time from hotel to IAH airport was about 30 minutes, in normal traffic conditions, which can become an hour or even 2 during peak traffic times.
The front desk staff was friendly and helpful.
Out of 2 elevators, only one was operational and in the morning it was quite crowded, when several cleaning carts had to go up in the same time with the guests.
I would have given a 5 for a hotel in its class, if it wouldn't be for the breakfast arrangements, which were of a poorer quality than in a fast food. Disposable plates, cutlery and cups, poor quality food and coffee and a overzealous employee who insisted on moving things around, collecting and storing everything 30 min before breakfast closing time. One would be amazed to know how much noise the plastic cutlery can make...

Date of stay: December 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Calin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Quality Inn Pasadena, responded to this reviewResponded March 27, 2018

Dear Valued Guest,

Thank you very much for appreciating our core service offerings and explaining the hard work we put in providing exceptional customer services to all our guests.

As a gesture of gratitude for your loyalty towards our brand, we will be providing you with a free round of drinks/ free lunch coupon to be redeemed at the bar/restaurant when you visit again.

Please contact the Hotel front desk directly before you make your reservations again so we can provide you with a more customized offer. We look forward to welcoming you back and make your stay more delightful and a memorable one.

With warm regards,

Suchet

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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