I hope no one ever has another experience like the one I had at the comfort suites in Plainview, Texas. My grandmother needed a room while we stayed in Plainview for a doctors appointment, I stopped at this hotel a week before to look at the handicap room and MAKE SURE I reserved that particular room. Nancy assisted me and assured me it was taken care of. At arrival not only were we not given the room I requested a week ago but was given a room on the second floor that was not handicap and DIRTY! The front desk lied to me the week before, then refused to do anything for us. I demanded to talk to the manager at 3pm the day of check in but was told he would not return till morning, I waited till morning to talk with him. He assured me that my bill would be taken care of I even received my invoice with no charge and double checked twice before leaving, HOWEVER once I checked my account they not only didn't take the room charge off they actually charged me twice!!!!!!!!!!!
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- Also Known As:
- Plainview Comfort Suites