Very small room, and was not what we had booked. I've stayed at many Comfort Suites hotels. They all offer a seating area with a loveseat (which folds out into a bed) with a coffee table. This room did not have that. The only seating was an office chair and small desk squeezed into the very corner of the room.
When I complained about the size of the room, the desk clerk first said, "when you book room 210 online we give you a $10 discount because of the small size." I did NOT book that room. I booked a room explicitly described as "1 King Bed, Suite, 3 persons maximum occupancy." My confirmation included this room description, and does not show any discount for a small room or in any way indicate that we had anything less than the "suite" that was reserved.
I told the clerk that I did not book that specific small room. I booked directly through the Comfort Suites website (Choice Hotels), not through a 3rd party website. There was no discount applied for a smaller room than the suite that was reserved, as shown on my confirmation. He had no explanation for this.
Other reasons for our 2 star review: the Wi-Fi did not work on my laptop or smartphone.
The breakfast ended at 9 am. It should go until 10. If you have a late night planned, or are not an early riser and ready to be up, dressed, and out of your room by 8:30 - 8:45 at the latest, you will miss breakfast. Ending breakfast service early is one of my pet peeves. Even McDonalds goes to 10:30 am with breakfast! It is a sign to me that the management is cheap. They are trying to minimize the number of people they have to serve and the amount of food they have to buy.
With all of that said, the bed was comfortable and the room was clean. But I will not stay here again due to the bait-and-switch with the small room which definitely was NOT anything close to the "suite" we had reserved and confirmed.
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- Also Known As:
- Plainview Comfort Suites