12 yr old daughter broke foot there Friday and no help from any staff even after friend went to get ice! It was a small fracture so she wasn't sitting there screaming but still. She sat there for 45 minutes until we got there w/out NOT EVEN ONE urban air employee coming up to her!! So the poor girl sat there by herself while no one helped her or called me (her mom) HORRIBLE!! This place had the worst customer service from beginning to end! Sooo rude they wouldn't apologize or give money back. They were rude even when we got there to check in. Moms....don't let ur kids Go here. It is unsafe!!!!
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