My family (two adults, two older teenagers) stayed in this Best Western hotel while attending a national speech and debate tournament in nearby Belton. We booked one room w/two queen beds several months ahead of the event. Upon arrival, we were informed that we had been put into room with a single King bed. The hotel staffer stated to my wife "well, that's the room that you booked". Luckily my wife had the confirmation number and information with her. The clerk did nothing to work with us to get us into the room that we had reserved, stating that there was nothing he could do since the hotel was full. He was quite rude to my wife, even telling her that he couldn't hold the reservation (in case we had to use it) past 8:00pm while we looked for another hotel.
I ended up calling the national Best Western reservation "conflict" number. They talked to the hotel clerk (same one I talked to) and we ended up getting a room after all. Hmmm. The clerk then told me that he would give us a discount for the inconvenience, giving us the room for $64/night vice the full price. Only problem is that I had already booked the room for $62/night when we first reserved it! Wow! Luckily I caught this "oversight" because he had earlier thrown away the original confirmation information with the lower price on it.
Two days later our vehicle was broken into during the night; serveral of my teenager's speech event items were stolen. Take note that there is inadequate lighting and no security cameras in back of the building. Found out later that there had been other vehicle break-ins several weeks earlier. Would have been nice to be informed so that ALL items could have been removed from the vehicle.
Breakfast was very mediocre. Donuts/rolls with little variety of fruit. Toast your own waffles in the toaster. Coffee ran out frequently.
The last straw was that one of my son's stolen speech event items was found the same day that the theft occurred by a very nice hotel clerk on her way home from work. She brought the box and cards (our name was written on the box) back to the hotel office and told the manager. He never informed us of the returned item! I found out after the tournament was over when the lady that found the item asked if I had gotten the box back. It was unbelievable that the manager didn't inform us about the returned item. It really showed us that he doesn't care about his customers.
Will never stay at a Best Western again.
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- Also Known As:
- Best Western Temple
- Temple Best Western