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“Worst hotel stay ever”

Best Western Temple Inn & Suites
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Best Western Temple Inn & Suites
Ranked #6 of 24 Hotels in Temple
Certificate of Excellence
Puget Sound
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Worst hotel stay ever”
Reviewed 9 July 2007

My family (two adults, two older teenagers) stayed in this Best Western hotel while attending a national speech and debate tournament in nearby Belton. We booked one room w/two queen beds several months ahead of the event. Upon arrival, we were informed that we had been put into room with a single King bed. The hotel staffer stated to my wife "well, that's the room that you booked". Luckily my wife had the confirmation number and information with her. The clerk did nothing to work with us to get us into the room that we had reserved, stating that there was nothing he could do since the hotel was full. He was quite rude to my wife, even telling her that he couldn't hold the reservation (in case we had to use it) past 8:00pm while we looked for another hotel.

I ended up calling the national Best Western reservation "conflict" number. They talked to the hotel clerk (same one I talked to) and we ended up getting a room after all. Hmmm. The clerk then told me that he would give us a discount for the inconvenience, giving us the room for $64/night vice the full price. Only problem is that I had already booked the room for $62/night when we first reserved it! Wow! Luckily I caught this "oversight" because he had earlier thrown away the original confirmation information with the lower price on it.

Two days later our vehicle was broken into during the night; serveral of my teenager's speech event items were stolen. Take note that there is inadequate lighting and no security cameras in back of the building. Found out later that there had been other vehicle break-ins several weeks earlier. Would have been nice to be informed so that ALL items could have been removed from the vehicle.

Breakfast was very mediocre. Donuts/rolls with little variety of fruit. Toast your own waffles in the toaster. Coffee ran out frequently.

The last straw was that one of my son's stolen speech event items was found the same day that the theft occurred by a very nice hotel clerk on her way home from work. She brought the box and cards (our name was written on the box) back to the hotel office and told the manager. He never informed us of the returned item! I found out after the tournament was over when the lady that found the item asked if I had gotten the box back. It was unbelievable that the manager didn't inform us about the returned item. It really showed us that he doesn't care about his customers.

Will never stay at a Best Western again.

  • Disliked — Lack of security in parking lot, rude staff during checkin
  • Stayed June 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Scouter1506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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146 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Bryan, TX
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 12 March 2007

We stayed here twice - once in December 2006 and once in February 2007. We liked it quite a bit, and would certainly stay here again.

Our king-bed rooms were spacious and clean. Overall, a pretty standard hotel, but several ameneties and nice touches - refrigerator in the room, a small fitness room, pool, evening cookies, better-than-average (though not spectacular) breakfast. The hotel looked and felt very new, but has evidently been around since about 2000.

This is off the interstate, but Temple is not too large - it's easy to get to other areas such as the hospital. The Texas Roadhouse right next door will deliver to the hotel.

Oh, the first time we stayed there was a problem - the hot water heater went out. But, they cut the rate more than in half to compensate (and obviously we were happy enough to come back).

  • Stayed February 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jkeyser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caldwell, TX
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2006

The Best Western in Temple is decent but could be better. My stay was associated with a family member's stay in a Temple hospital so I really didn't spend that much time there. Positives - reasonably priced, free Continental breakfast and seemed safe. Negatives - toilet hard to flush, flimsy fabric shower curtain that let water get all over the floor, and not as clean as it should have been (toothpaste and hair in bathroom sink and area to eat the Continental breakfast was not very clean - all the tables were dirty eventhough hotel employees were around and seemingly not doing anything). It is a decent place if you are on a budget or if nothing better is available, otherwise, stay at the Fairfield Inn which is much nicer for a few more dollars.

  • Stayed April 2006, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PickyTraveler_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 19 January 2006

This was a standard hotel with standard amenities, except one. They wouldn't allow a late checkout, as all hotels should and most do. We hadn't originally planned on checking out late, but factors beyond our control mandated that we needed to. We only wanted to extend the checkout time to 3 PM, but were told no, even though we'd put a lot of money into their coffers by staying for five nights. I called the main Best Western customer service number to see if I could make any progress but was told that each Best Western is individually owned and sets its own policies. While there are positives to that mode of doing business, it seriously jeopardizes the standards of the whole chain when there are no standards in place that ensure consistent quality across the board.

It was not a terrible experience by any means--just disappointing.

So, I would say that if you must stay here, call ahead first to ask about the late checkout policy. I usually don't need a late checkout, but it is always good to have a reasonable late checkout policy in place in case the need arises. Perhaps calling ahead at all accommodations to check on checkout would be a good idea.

Happy travels

  • Stayed January 2006, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Temple Inn & Suites

Property: Best Western Temple Inn & Suites
Address: 602 N General Bruce Dr, Temple, TX 76504-2402
Phone Number:
Region: United States > Texas > Temple
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Temple
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Temple Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Temple
Temple Best Western

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