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“Clean and Comfortable”

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Best Western Mainland Inn & Suites
Ranked #5 of 12 Hotels in Texas City
Garland, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Clean and Comfortable”
Reviewed 26 July 2011

Crystal at the check in desk was very pleasant and seemed to like her job. Check in was quick and easy. The first "non-smoking" room smelled like stale smoke. We asked to change and that was also quick and easy. Crystal called to see if we were happy with the second room. We were. The room and bath were very clean. The tub was spotless. The microwave and frig looked like they had never been used and worked well. The bed, linens and pillows were comfortable and we all slept very well. The room was quiet. The TV and AC worked great. The elevator was fast. The breakfast area was small and was crowded one morning and empty the other two. The selection of food was kind of skimpy but we got enough to eat. The area was nice and I felt very safe. We would gladly stay there again.

Room Tip: The room of the first floor smelled like smoke. The room on the third floor did not.
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank csckak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

Traveller rating
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    29
    26
    12
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73
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Cut Off, Louisiana
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2011

We stayed for the 4th of july weekend which was very busy. We came to visit family living in the area and also visit Galveston Island. The pool is small and there were lots of people in it so we decided not to swim. Galveston island is about 25 min away maybe a little less. The room was clean and spacious. The breakfast is like any other continental. Good hotel for the price!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ahickman56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSTexasCIty, General Manager at Best Western Mainland Inn & Suites, responded to this review, 21 July 2011
Thank you for your recent stay here at Best Western Plus Mainland Inn & Suites.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
LaKeysha Williams, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antnio
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 July 2011

On our way home from FL to San Antonio we wanted a reasonably priced hotel near the historical monuments (USS TX and San Jacento) and beach attractions. We got lucky on this one! Clean, spacious rooms and excellent staff. Went shopping at the mall next door and found amazing deals.

Room Tip: Hotel recommended a nearby restaurant ... "Gringos". Go there.
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  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank AntigoLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSTexasCIty, General Manager at Best Western Mainland Inn & Suites, responded to this review, 21 July 2011
Thank you for your recent stay here at Best Western Plus Mainland Inn & Suites. Giving excellent customer service is very important to us and we are happy to hear that you enjoyed your stay. Thank you, again. Look forward to seeing you soon!
LaKeysha Williams, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
providence village, tx
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 June 2011

We didn't know what to expect b/c of mixed reviews, but we loved it! We booked online through a travel site and when we went to check in, they actually gave us the room we wanted/paid for (we've gone to other hotels they will say we get a king bed, but it's a double bed room!). There were NO hassles checking in or out. The staff was very very friendly and helpful! Our bed was comfy and our room clean! Breakfast was ok, small eating area and small pool--but we were performing a wedding in galveston so it was great for us!

Room Tip: the staff will work to keep you happy
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank sastanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSTexasCIty, General Manager at Best Western Mainland Inn & Suites, responded to this review, 21 July 2011
Thank you for your recent stay here at Best Western Plus Mainland Inn & Suites. We strive hard to reach our guest expectation. We do realize the pool and breakfast area are a bit undersized. We have in fact re-arranged the breakfast area so there is more room to move around. Thank you again, we are glad that you enjoyed your stay and look forward to seeing you again.
LaKeysha Williams, GM
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Amarillo, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 June 2011

I stayed for three nights and have no complaints. We stayed here on vacation It's close to Moody Gardens in Galveston and Houston. The staff is friendly and helpful. I didn't have any problems with condensation and never used the vending machines but everything seemed to be in perfect working condition.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank amarillotravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSTexasCIty, General Manager at Best Western Mainland Inn & Suites, responded to this review, 21 July 2011
Thank you for your recent stay here at Best Western Plus Mainland Inn & Suite. We are pleased to hear that you enjoyed your stay. Thank you for uploading your photos. We know that a bad review may hinder a potential guest decision to stay with us and we appreciate you for giving us the opportunity. We strive hard to make sure that each and every guest is HAPPY! Thank you again!!
LaKeysha Williams, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford, Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 June 2011

Very clean, quite and affordable. The rooms were awesome very clean and a mix of traditional and modern look. It felt like a home away from home. Would love to be back in the same hotel if i am again in the area. Liked the Staff as well very polite, neat,professional and very helpful.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank GreatLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSTexasCIty, General Manager at Best Western Mainland Inn & Suites, responded to this review, 21 July 2011
Thank you for your recent stay at Best Western Plus Mainland Inn & Suites. We are pleased to hear that you enjoyed your stay and strive hard to make sure that everyone’s stay feels like a home away from home. Thank you again, we look forward to seeing you.
LaKeysha Williams, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SW Missouri
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 September 2010

We stayed at this hotel for 5 nights and enjoyed every minute. The front desk ladies were so very helpful with every request that we needed (from extra blankets to shopping and restaurant referrals). The pool was excellent and our grandchildren had a ball! The breakfast included waffles and even biscuits and gravy one morning as well as fresh fruit and muffins, cereal, etc.

  • Stayed August 2010, travelled with family
    • Cleanliness
    • Service
Helpful?
3 Thank RLCgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Mainland Inn & Suites

Property: Best Western Mainland Inn & Suites
Address: 10620 Emmett F Lowry Expy, Texas City, TX 77591-2658
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Texas City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Texas City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Mainland Inn & Suites 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Welcome to BEST WESTERN Mainland Inn & Suites!A romantic stroll on Kemah Boardwalk is just what you need to get a trip started right, and it’s easy from our Texas City hotel.If you’re here for Space Center Houston, you’re in luck because it’s minutes away from our Texas City hotel. From Moody Gardens to the world famous barbeque nearby, there’s something for everyone when they stay with us. Schlitterbahn is in the neighborhood, and southern hospitality flows freely. Our friendly staff members are committed to making sure your trip is comfortable and memorable.Easy I-45 access makes commuting from our Best Western Texas City hotel simple. We’re close to Tanger® Outlet Mall, and many people come to town just to get great deals on fashion. However, an outdoor pool is also a siren’s call few guests can resist. Relaxing poolside, working in a few laps or simply getting bronzed are also great ways to kick-start your vacation.Enjoy a free breakfast and free Wi-Fi at our Texas City hotel. Start the morning with endless sizzling hot waffles, your favorite breakfast pastries, fruits and cereal or yogurt. The most important meal of the day is on us, and it ends with bottomless 100% Arabica coffee and juices.The Motorcycle Biker Rally is a favorite local event, and we’re happy to host bikers at our Texas City hotel. Close to Galveston Beach, beach bumming is an activity you can partake in year-round. Whether you want to take a surf lesson or just swim in the warm turquoise waters, it’s all possible and close to our property. Coast Guard service men and women as well as employees of Mainland Medical Center prefer our property for the location, value and service.Reserve your next stay at BEST WESTERN Mainland Inn & Suites today and enjoy a fantastic rate! ... more   less 
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Also Known As:
Texas City Best Western
Best Western Texas City
Best Western Mainland Inn & Suites Texas City

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