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All reviewsroom was cleanwafflestub showersheppard afbfree breakfastgreat place to stayoff the highwaycerealmotelcaulkingprosconsrates
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Reviewed October 29, 2017

Pros: friendly staff, easy on/off the highway, clean room, adequate breakfast
Cons: lukewarm water in shower (even after letting it run for 10 minutes), drapes falling off the drapery rod which let in too much daylight, footprints on bathroom floor; musty smell in room (carpet cleaning might help)

Place could be above average if the management paid attention to details.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 11, 2017

We checked in at around 4AM in the morning of Aug 3 or 4th of 2017.Couldn't find a room in Oklahoma because of military graduations there. First room we got on 2nd floor had dead bugs on top of bed sheet. Found dead beetle under mattress pad. Room was full of both live and dead crickets. Went back to front desk asked for a refund on the room. We were told by the employee at the desk he didn't have authorization to give us a refund would have to come back tomorrow to see the manager about it. He gave us a room on the 3rd floor that was better but still had crickets around both live and dead again. We kept our luggage on the luggage cart overnight because we were afraid the bugs would invade our luggage. Didn't see anyone at the front desk when we left to complain to. WOULD NEVER STAY HERE AGAIN! We are now leery of any Quality Inn.

Room Tip: Choose room in some other hotel
  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 7, 2017 via mobile

My wife and I are Choice Hotels gold members. We visited our son at Sheppard Air Force Base from September 1 to September 5, 2017. The location is very close to the base, the staff is friendly, but we had very poor service from housekeeping and the manager. On Saturday we slept in and had a Do no Disturb sign in our door until about noon. It is plausible our room got overlooked later in the day. When we arrived back to our room later that afternoon our room was not serviced at all. The desk clerk brought us towels, soap and shampoo. We considered it a fluke.
Sunday we never put a do not disturb into our door. We left late morning, when we returned our room was not touched. The photos below are what we found when we returned to our room. We brought this to the attention of the desk clerk. He offered to clean our room, we had him remove the trash, towels and leave additional towels and soap for the second day in a row. I asked to be compensated for the substandard service and he informed me the manager would make an adjustment.
When we checked out the morning of September 5th no adjustments were made on the bill. The clerk told me the manager would call me when she arrived Tuesday morning. It is a Thursday morning and we are still waiting for a call. I find this level of service and lack of professionalism unacceptable. I would not recommend staying at this property.
I have spent over 10 nights in Choice hotels this year and have never had this poor of service.

Stayed: September 2017, travelled with family
Thank O8310UPkennethh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 8, 2017

One of the most uncomfortable night's sleep I've spent in a awhile. The beds are at the end of their life. The pool was closed. There was a cockroach on the wall of the room and the room itself was chilled like a meat locker when we arrived, so we turned off the A/C. Big mistake. Without the white noise we could hear everything going on around us, including the loud, profanity laden fight right outside our window in the middle of the night and the 5:30 AM wake-up call of the guy yelling to his friend across the parking lot.
Not the best choice if you need a place to stop for the night with your family.

Room Tip: pay a little more and get a better night's sleep.
  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank siouxsheepdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 3, 2017

The room was nice. The beds where comfortable. They are remodeling so there was dust on the doors and the pool was not working. When we were trying to check out, we had to wait 10 minutes for someone to come to the front.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Trezabek66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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