My family of 4 had the pleasure of staying at the TownPlace Suites Salt Lake City Layton from June 19th to 24th.

I would like say that we had a disappointing stay, but I would be completely dishonest. For being Bonvoy Gold Elite members, we have stayed in many hotel properties and the Townplace Suites Salt Lake City stand out.

Check-in was extremely convenient. Caleb (front desk) had recognized that we are Gold Elite Members complimented us for our loyalty. Caleb very super friendly provided us with a map of the area and answered all my questions.

The rooms are clean, very quiet, and spacious. We loved that the property comes with a full kitchen and we appreciated the extra space.

The pool was a major attraction for both of our young kids. We needed to make a reservation to use the pool due to Covid19 and we spent an hour each day during our say. The staff Caleb, Patricia and Kathy sanitized the pool areas before each use.

Kathy the guest service supervisor made sure that our stay would be a memorable experience and she delivered. She definitely went well above and beyond during on our stay.

I would recommend TownPlace Suites Salt Lake City Layton and we plan to return in a heartbeat. 5/5 stars!

My older children wanted to go swimming and so they got all ready and went Over to the pool at 9 AM on our last morning there because they hadn’t had a chance to go yet. Check out wasn’t until 12 pm. When they got to the pool there was a sign on the fence saying that you would need to reserve a time slot due to social distancing and covid. That was fine, however we had not been given that information beforehand and when they were in the middle of reading it a very rude lady came out and yelled at them about having to have a reservation first. There was not any information in the hotel room whatsoever about needing reservations or anything else concerning covid. If she would have just given them a minute they would have finished reading the sign and left. She didn’t need to come out and be rude to them. How about you give your guests that information ahead of time by having your Covid requirements posted somewhere in the room so we know to reserve a time slot beforehand instead of being rude to innocent guests who actually chose your Hotel to help you out during Covid. Will not be returning until they can hire staff that isn’t rude. Unless you saw them actually going through the gate into the pool area, and blatantly disobeying your sign posted, you didn’t need to react in such a way.

Hope is clean and well maintained, but I think the staff is what keeps me coming back. They are very accommodating and responsive to all our needs. I’ve stayed there several times and don’t see a need to go anywhere else.