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SeattleTrvlr

Beware outrageous pet fee!

4.0 of 5 bubblesReviewed Nov 1, 2023
Hotel is very nice, clean, and modern. Room and bed are comfortable. Staff is friendly and helpful. Great restaurant Slackwater is across the street. Property is not very close to the interstate if that is important to you. BUT, the pet fee is $75 for ONE night. This is a deal-killer for us. Usually, the pet fee elsewhere is $15 - $25. I don't know if this is the fee at all Home2 Suites but I will be sure to find out before booking at one of their properties in the future.
Date of stay: October 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kerrie King, General Manager at Home2 Suites by Hilton Ogden, responded to this review
Responded Nov 7, 2023
Thank you for your review we are glad to see that our hotel and staff were helpful and friendly. We do apologize for the inconvenience of the pet fee. We are price accordingly to the surrounding hotels. Thanks for your input and staying with us.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (34)
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Reviewed October 28, 2023

Hotel building is shared with TRU. Home2Suites are on the Lincoln Ave. side and TRU is on the 24th Street side. Even numbered rooms are on the street sides. Odd numbered rooms are on the parking lot side. That should be a consideration if you're a light sleeper. Also, even though 25th Street is a block away, even numbered rooms on the Lincoln Ave. side will hear late night party goers on Friday and Saturday nights.

The complimentary breakfast is at 6:00 a.m. Mon. through Fri. Sat. & Sun. breakfast doesn't begin until 7:00 a.m. That is a major drawback for guests who must be up early to go to work or onward travel.

Suites are a nice, roomy size. Shower wash, shampoo and conditioner bottles are mounted on shower wall. Our suite had only one small face bar of soap. Luckily, we brought our own bar soap for hand washing.

The parking lot had plenty of free parking but you can only see your vehicle m from your room if you are in an odd numbered suite.

Slackwater Restaurant is directly across Lincoln Ave. They specialize in artisan pizza.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank seaview69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kerrie King, General Manager at Home2 Suites by Hilton Ogden, responded to this reviewResponded October 30, 2023

- Thank you for taking the time to review your stay here at the Home2/Tru by Hilton Ogden. Nothing is more important than working to ensure a guests happiness and earning their loyalty. We're delighted that you enjoyed everything while you were here. We always want our guests to have a fabulous stay and we are so glad to know we were successful in providing this during your stay! Thanks for giving us the esteemed opportunity of serving you we will be looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 19, 2023 via mobile

Very comfortable bed. Soft sheets. Kids loved the pool table even though it was missing a ball. And a water bottle filler by the fitness center. I also saw board games there. Little extras were noticed. Fitness center was by no means bare bones. Hot tub was out of order :( and pool was a good temp for the kids but too chilly for us. Bathroom, while smallish, was well equipped with everything we needed. Decor was beautiful. I also liked the curtain separating the kid that slept on the sofa bad from the other beds. Everyone could see the TV from their bed. There was also ample countertop and dresser/closet space. We all found the free breakfast to be average at best. If back in the area, we'd love to come here again! We did find the GPS directions to feel like it was sending us down what felt like a back alley but it was sure enough was right.

Room tip: We would've loved to explore the property and neighborhood more. There is a little display across from the pool. It was cool.
Date of stay: June 2023
Trip type: Travelled with family
1  Thank D9867CHjeb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kerrie King, General Manager at Home2 Suites by Hilton Ogden, responded to this reviewResponded June 27, 2023

- Thank you for taking the time to review your stay here at the Home2/Tru by Hilton Ogden. Nothing is more important than working to ensure a guests happiness and earning their loyalty. We're delighted that you enjoyed everything while you were here. We always want our guests to have a fabulous stay and we are so glad to know we were successful in providing this during your stay! Thanks for giving us the esteemed opportunity of serving you we will be looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 23, 2023

Very convenient location with walking distance to the famous 25th Street which has nice restaurants and shops. We were in Utah for the Ogden Utah Marathon and the hotel is near the finish line. The friendly staff are very kind and welcoming.

Date of stay: May 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank apatdavis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kerrie King, General Manager at Home2 Suites by Hilton Ogden, responded to this reviewResponded June 27, 2023

- Thank you for taking the time to review your stay here at the Home2/Tru by Hilton Ogden. Nothing is more important than working to ensure a guests happiness and earning their loyalty. We're delighted that you enjoyed everything while you were here. We always want our guests to have a fabulous stay and we are so glad to know we were successful in providing this during your stay! Thanks for giving us the esteemed opportunity of serving you we will be looking forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 7, 2023

Very fresh hotel and both rooms and common areas is very nice and clean. Breakfast had a great selection even though I miss some choices that you usually find in European hotels; especially different choices of youghurts, bread and ham/cheese to put on bread.

Short walks to several good restaurants for dinner and drinks.

Good help from staff whenever needed.

Date of stay: March 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank cisakt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kerrie King, General Manager at Home2 Suites by Hilton Ogden, responded to this reviewResponded April 10, 2023

- Thank you for taking the time to review your stay here at the Home2/Tru by Hilton Ogden. Nothing is more important than working to ensure a guests happiness and earning their loyalty. We're delighted that you enjoyed everything while you were here. We always want our guests to have a fabulous stay and we are so glad to know we were successful in providing this during your stay! Thanks for giving us the esteemed opportunity of serving you we will be looking forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 4, 2023

I booked this hotel because it claimed it had a kitchen, my husband and I like to make some simple meals while away skiing and most home suite hotels that have kitchens/ one bedroom apartments have cooking facilities. Not this place. Their idea of a kitchen is a fridge and a microwave, which most basic hotels offer. The dishes were dirty and needed to be washed, the one knife they had was rusty and unusable, and they had no pots for the induction cooktop they said we could borrow. So basically a dirty place without a functioning kitchen. If you are looking for a place with a kitchen try Hyatt House, Residence Inn or Townplace Suites. Any other home stay hotel will be better than this.

An update to this review. As I was checking out this morning, the staff was having a meeting in the breakfast area where they were reading reviews that had been posted by customers. They were openly mocking the reviews that had been written by guests, mostly valid complaints about the lack of kitchen facilities and the poor quality breakfast. If they want to behave like that they should do it where guests can’t hear them.

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Caroline A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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