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“Keep driving” 1 of 5 bubbles
Review of La Quinta Inn Orem

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La Quinta Inn Orem
Ranked #7 of 10 Hotels in Orem
Las Vegas, Nevada
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Keep driving”
1 of 5 bubbles Reviewed 29 April 2012

I picked this hotel because it was close to the freeway and they had an indoor pool. Upon checkin I see a sign that the pool is "out of order." if their website where I had booked at relayed this information I would have stayed at a different hotel. Upon getting to my room I notice what looks like puke stains all over the carpet that don't look that old. I called the front desk and the girl didn't care didn't offer to move me but said oh that will need to be checked when you leave. I requested a quiet area and instead was out on the 2nd floor with people above me who were up past midnight making a lot of noise. Breakfast was very cheap compared to other la quintas includinf powdered creamer and no sugar substitute. They have a machine for cappachino so i filled up a cup took a drink and it was actually hot chocolate. I went to fill out the comment card that was given to me upon checkin and noticed they recycle their paper and on the other side was someone else's check out paper from the night before that included their name address and last four of their American express card number. This information belongs in the shredder and I can't believe they would pass this type of information on to the next guest. I filled out a different comment card and kept the original and asked that it be given to the manager and never heard a thing so he/she obviously doesn't care about dissatisfaction.

  • Stayed April 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank kristie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laquintaorem, Webmaster at La Quinta Inn Orem, responded to this review, 15 May 2012
Dear Guest,

Thank you for choosing La Quinta Inn Orem for your recent stay in our area. I am sorry that the pool was out of order during your stay.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• The manager was approached about having a system whereby something like the pool being out of order would be shown on the website.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• The girl working at the front desk received additional training in the courteous, helpful way in which our valued guests are to be treated.

• Management and desk staff received additional training in seeing to it that our valued guests remember to be thoughtful of their fellow guests.

• Breakfast staff received additional training in presenting a proper breakfast.

• Management was approached about the recycling of reviews which result in giving out our valued guests’ personal information. The seriousness of this was discussed fully.

I hope that the next time you visit our area, you will once again choose to stay at La Quinta Inn Orem. We take our reviews very seriously, and I think that you will be very pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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210 reviews from our community

Traveller rating
    68
    58
    31
    21
    32
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Show Low, AZ
Level Contributor
88 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 10 April 2012

To be honest, it was a little better than I expected, but I was a little irked that I had to pay a $10 upcharge for a room with two beds. Other hotels don't do this. Average beds, a little larger room than I expected, breakfast was ok, better than cold muffins at other places. Overall ok for an overnight stay, but probably not longer. Yep, that about sums up the chain.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank showlowdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Castle, Colorado
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 4 April 2012

This hotel has the worst customer service I have ever encountered. As a returning guest, i had a mix up with my reservation and was told "too bad" by the managment. They did not care about my past, current or future business. Will never stay at La Quinta again.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Timothy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laquintaorem, Webmaster at La Quinta Inn Orem, responded to this review, 15 May 2012
Dear Guest,

Thank you for choosing La Quinta Inn Orem for your recent stay in our area. I am so sorry about the mix up with your reservation, and especially about the response you received concerning it from the management. Please know that you have my personal apology. I will do all I can to see that this does not happen again to you or any other of our valued guests.

Thank you for giving us a review. Upon receipt of your review, the following steps were taken:

• Management received additional training in the courteous manner in which you, our valued guest, are to be treated.

• Management was approached about setting up a computer system that would prevent this from happening to anyone again.

I hope that the next time you visit our area, you will once again choose to stay at La Quinta Inn Orem. We take our reviews very seriously, and I think you will be greatly pleased. We look forward to welcoming you back.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Orem hotels

highland, utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

It's great for family or overnight stay. I like thier breakfast and the service is good. The rooms are lovely with best view of surroundings.

Room Tip: Get a upgrade to suite i paid $30 but it's worth it. Their suite is large and rooms are big also...
See more room tips
  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank krish s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. George, Utah
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 4 March 2012

Ok for overnight stay but they seem to be running on a very tight budget. Victor, the Gen. Mgr., was very efficient and seemed to be doing many jobs.

Towels were flimsy, furniture threadbare, heater loud, breakfast not too great.

Worth the winter rate though.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chuckhollywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 February 2012

Great hotel. I had a great night stay love the breakfast. Service is good. We'll definitely be back.

Thanks, keep up the good work

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Manpatcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn Orem

Property: La Quinta Inn Orem
Address: 1100 W 780 N, Orem, UT 84057-3753
Phone Number:
Region: United States > Utah > Wasatch Range > Orem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 10 Hotels in Orem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn Orem 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
La Quinta Inn of Orem is conveniently located just east of I-15 on 800 North, the La Quinta Inn of Orem offers a relaxing, comfortable stay in addition to access to several of Utah Valley attractions. Just minutes away are Brigham Young University, Utah Valley University and UCCU event center at UVU where numerous events are held. Visit the close by shops of Riverwoods, Park City and University Mall. Enjoy the entertainment, shopping, and dining venues of Thanksgiving Point. Take the whole family to Extreme Fun Center and Seven Peaks Water Park. It is only a quick drive to Cascade Golf Course, Sundance Ski Resort, and Utah Lake State Park. And the exciting venues of downtown Salt Lake City are only 38 miles north. Also located close by is the Timpanogos Regional Hospital. Take advantage of the free wireless high-speed Internet access, 24-hour front desk assistance, a well-equipped fitness center, refreshing indoor swimming pool and spa, conference/meeting facility and much more. Enjoy of our free Bright Side Breakfast featuring Carbon's self-made waffles, scrambled eggs, bacon and sausages served each morning of your stay. Every room in the La Quinta Inn of Orem has a new Samsung Flat-panel TVs with 30 channels of HD along with a microwave, refrigerator, a hair dryer, coffee maker, and many other extras. We have rooms that are handicap assessable and suites with a soothing and comfortable Jacuzzi. This is also a pet friendly hotel.Feel like dining out for dinner? No Problem! La Quinta Inn is near a variety of appetizing and delightful restaurants including Carrabba's Italian Grill, Denny's, Magelby's Restaurant, Romano's Macaroni and Grill, Asian Panda, Subway, Milagros Mexican restaurant, Caferio Mexican Grill, Costa Vida Mexican Grill, Kohinoor Indian Cuisine, New Chinese Gourmet, Panda Express, Zupas restaurant , Chili's Grill & Bar, Chuck A Rama Buffet, Golden Corral Buffet and Grill, Outback Steak House, Texas Roadhouse, P F Chang's China Bistro, Sizzler, and Tucanos Brazilian Grill. We highly recommend trying Sundance Dining located at the Sundance Ski Resort. You will not regret choosing the La Quinta Inn of Orem. We always offer our best value rates and are at your service. A memorable, comfortable and relaxing stay is just a reservation away! La Quinta Returns is the guest program that rewards you with fast rewards, fast top-tier status, and members-only benefits for your stays at La Quinta Inns & Suites locations across the United States, Canada, and Mexico. La Quinta Returns gives you the most generous tier bonuses and bonus point opportunities, plus low reward levels starting at just 6,000 Points. You can earn free nights or other great rewards after just a few nights! Members are more than welcome at the La Quinta in Orem. ... more   less 
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Also Known As:
La Quinta Inn Of Orem / Provo North Hotel Orem
Orem La Quinta
La Quinta Orem
La Quinta Inn Orem Utah

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