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All reviews silver lake black beans mid mountain deer valley hot tub the living dining area hour coffee front desk walking distance worked great restaurants and shops living room top floor ski slopes goldener hirsch the location is perfect would definitely stay here again
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Reviewed February 4, 2018

This was our fourth time saying at the Black Bear lodge, and once again the place did not disappoint. The location is perfect for access to the Sterling lift at mid-mountain. There are also plenty of ski rental shops, free storage for skis, poles, boots, and a Deer Valley lift ticket window. The Bear has 24 hour coffee, tea and hot chocolate available, and if you hit it right, warm chocolate chip cookies. The pool and out door Jacuzzi are always heated, while the workout room has just about anything you would want for cardio and weight training. Our unit was a beautiful one bedroom with two full bathrooms. The bedroom is very big and has a king bed, fireplace, master bath with Jacuzzi tub and a walk-in shower. The second bath is almost as large as the master and also has a walk-in shower. The kitchen is a good size and is fully stocked with everything you might need for cooking complete meals. All of the appliances are up to date with all the bells and whistles. The living/dining area is very open and spacious. The fireplace is more than powerful enough to heat the entire area. Worked great in the morning to take the chill off while eating breakfast. Another feature of the unit is the 4 person Jacuzzi spa located on the balcony. The view of the ski slopes on one side and the mountains in the distance is not to be missed. The Black Bear also has a car service that will take you into Park City and the surrounding area, and will pick you up as well. The service at the front desk, as well as the rest of the staff, is first class. If you are thinking about staying at Deer Valley, you have a lot of choices. However, when it’s all said and done, the Black Bear is the best bang for your buck. No question about it!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank marathonman33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Black Bear Lodge, responded to this reviewResponded September 28, 2018

Dear Guest,

We sincerely appreciate your feedback and are thrilled you had a great experience during your fourth stay at Black Bear! We look forward to seeing you again next winter! Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 17, 2018

Black Bear Lodge is located in Silver Lake which is mid-mountain at Deer Valley Resort. It is across the street from the Stein Erickson Lodge and a short walk to the lifts. There is complimentary ski storage slope side so you don't have to schlep your equipment back and forth to the room. We chose BBL because of it's location in Silver Lake near a few restaurants and shops. We chose unit 408B because it was a large top floor unit with an updated kitchen and a beautiful view. All of the units at BBL are different as far as layout, furnishings and upkeep. We rented the unit though Wyndham Vacations which manages a number of units at BBL. The rental process was simple and straight forward. The online photos accurately reflect the unit. It was very clean and had a considerable amount of furniture, kitchenware and linens which made it comfortable for our large party. Be aware of a couple things regarding the loft. First, while the loft sleeps 6, there is no bathroom in the loft. Second, the stairs to the loft are dangerously steep. I insisted that the children/teens in our group descend the stairs backwards to minimize the risk of falling. The unit price included daily maid service which entailed replacement of towels, making of beds and placing of any dishes in the sink into the dishwasher. There was also a mid-week "deep clean" which included changing the linens and running the vacuum. There are televisions in the living room, bedrooms and loft and WIFI access is included. However, neither the cable nor the wifi was working during much of our stay. This was very disappointing because we were there over New Years and had planned on watching the NYE celebrations and the football games in our unit. The lack of wifi made it difficult for my son to submit online homework and my husband to perform work. My understanding is that this was a result of the owner not keeping their equipment current. A special thanks to Jason, the general manager, for all his help trying to solve this, but this avoidable problem definitely affected our stay. Consequently, I have rated the value lower because one would expect to have working cable and WIFI in a place renting at this price point. Although the general manager was very responsive, on the contrary, I found the front desk staff very unhelpful. Most every time we walked by or went to the front desk the person working there was on the phone. One day I became impatient waiting for the front desk employee to complete her personal phone call so I simply wrote out a note in front of her as to what I needed. In spite of the few issues we experienced, I would recommend BBL and specifically this unit.

  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank kroller64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 2, 2018

We rented three units at Black Bear Lodge. Let me start by saying 1) it was our first time to Deer Valley; and 2) the location of Black Bear Lodge is awesome! It's a short walk to the Deer Valley ski rental/chair lifts, private lesson area, etc. Now the BBL units...they were all similar but the quality of care/upgrades/upkeep was definitely different! We will take a closer look at this information in the future. Our Unit #302 had MAJOR heating issues (as in we were sweating to death and not sleeping each night). After 4 service calls and three sleepless nights, the issue was resolved but we were not thrilled with that part! (The Wyndham customer service people were definitely responsive, which was appreciated.) We kept tripping over a large area rug in the living room so we rolled it up and stuck it in one of the bedrooms. The bedrooms have no ceiling lights and the room with four bunkbeds had ONE table lamp. My kids had to use their phone flashlights to find their clothes. There were old, fake greens on the hearth and in the bedrooms. The unit, in general, just needs an investment (and it wouldn't be a lot) to freshen it up. For the $1300 a night that we paid, we can't say that it was ideal. (The hot tub on the balcony was fantastic, however!) My parents were in Unit #230 which was much nicer (upgrades/well maintained). The hot tub is smaller but it was just the two of them so they didn't care. The unit came with a fridge filled with water bottles, a Keurig with coffee pods, puzzles/games...just thoughtful touches that made it nice and added value.

Overall, we will look at Black Bear Lodge again but will definitely not return to Unit 302 unless upgrades are made.

Stayed: December 2017
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia S, Marketing Manager at Black Bear Lodge, responded to this reviewResponded January 11, 2018

Dear Guest,
Thank you very much for your feedback regarding unit #302. This information is very valuable to us and we will communicate it to the owner, as well as our operational teams. We appreciate your business and hope to see you again at Black Bear Lodge!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 21, 2017

Don’t think you will get the unit you reserved. Just because you booked a 3rd floor room with a view doesn’t mean they wont switch you to the first floor with a view of the back of a fire station. They claim this is comparable. Also, good luck getting prior notification. You will show up to find a dear john letter in your welcome pack.

Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
1  Thank scottwilson69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, General Manager at Black Bear Lodge, responded to this reviewResponded September 28, 2018

Dear Guest,

I sincerely apologize that your experience was not what you hoped. While we do everything we possibly can to keep guests in the original unit they have reserved, sometimes a mechanical issue will require a move to a different unit within the building. Obviously we do try to minimize the impact when this type of situation occurs, and we do contact guests in advance when at all possible. I again apologize for your experience and do hope that you give Black Bear Lodge another opportunity should you return to Deer Valley. Thank you.

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Reviewed December 7, 2017

Unit 431 is excellent! Very clean, newly renovated, smells good, I didn't get itchy, has new kitchen, has 2 kinds of coffee makers, has lots of kitchen stuff. Rooms lights are not bright enough though.

  • Stayed: November 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Marvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia S, Marketing Manager at Black Bear Lodge, responded to this reviewResponded December 21, 2017

Dear Guest,
Thank you for taking the time to share this great feedback! And of course, thank you for staying at Black Bear Lodge.

Cheers,
Alicia S.
Wyndham Vacation Rentals

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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