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All reviews mandatory valet parking hgvc owners ski valet canyons resort time share full kitchen thoroughly enjoyed our stay off season nice resort within walking distance heated pool studio room free shuttle shuttle service easy access olympic park mountain biking
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Reviewed January 15, 2016

Our 1st time to visit and ski in Park City and the snow was teriffic and the sunny but cold days made skiing fantastic! This Hotel has everything you'd ever want from the very helpful,friendly staff, the close proximity to the slopes, the free shuttle into the town of Park City from the Hilton located at Canyons to the very relaxing hot tubs and heated outdoor swimming pool which were very appreciated after a day on the slopes. We met many people from around the world and many had stayed here before and returned which we hope to do next season.

Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with Hilton Grand Vacations
Thank SkyDocDaveL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 14, 2016

We stayed at the Sunrise Lodge in one of the one bedroom suites. We found the room to be spacious and well appointed. Since we were four, we really appreciated the two bathrooms. The location could not be better, so close to the slopes at the Canyons, now with access to the Park City slopes as well. The staff was friendly and helpful, the front desk staff was very accommodating. We especially enjoyed the concierge Carla and the valet guys who were very pleasant. The in suite new kitchen and laundry were big pluses. The grocery store is a 10 minute drive away, so having a car is a must. A good choice for a family ski vacation.

Date of stay: January 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
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Thank SolangeI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Sunrise Lodge by Hilton Grand Vacations, responded to this reviewResponded January 20, 2016

Thanks for the review, we are glad you enjoyed your stay!

J. Rafe Sykes
General Manager, Rocky Mountain Region

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 13, 2016

We checked into the hotel early, so we needed to have all of our luggage & belongings put in storage. The cart with our belongings, including my girlfriend's WORK computer, stayed on the cart in the lobby close to the front door for more than 45 minutes. We had to ask the staff to please move our things to storage in fear that someone might steal something since the cart was located right next to the front door. Our first experience with the front desk was fine. However, our other experiences with talking to the front desk personnel face-to-face was disappointing. You'd expect in such a nice hotel that the staff would be eager to help. In our case, the personnel were more interested in looking at their own iPhones or work computers. After about five seconds of waiting in front of them, I had to say "Good Morning" to get their attention. Totally unacceptable! The concierge desk was okay... definitely not great. The gals seemed to be more interested in talking between themselves instead of being eager to help their customers. Overall, my girlfriend and I both felt the employees either were not trained well (poor customer service skills) or management was not treating them well or they were not getting paid enough. Who knows, but in a nice hotel like this which is in an amazingly beautiful location, you'd think they'd have A+ service. Unfortunately, this was not our experience. We'd stay at the Silverado Lodge (which we did the night before we checked in) before we'd stay at the Hilton Sunrise Resort again!

Date of stay: January 2016
  • Trip type: Travelled with friends
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Review collected in partnership with Hilton Grand Vacations
1  Thank 599terrif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Sunrise Lodge by Hilton Grand Vacations, responded to this reviewResponded January 20, 2016

Thanks for taking time to share this experience. I’m sorry that your experience with our team was so disappointing. I agree, the service you describe is unacceptable and I have used your feedback to make corrections with our team. Thank you again for sharing with us.

J. Rafe Sykes
General Manager, Rocky Mountain Region

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 13, 2016

Great hotel, with easy access to ski lifts. Hotel staff was very polite and attentive. Pool and hot tub area was great way to unwind after skiing all day. My family had a wonderful trip and will definitely return next year. We had the Epic pass and it worked great with lifts and photos. Sunrise Lodge is great way to enjoy Park City and have an awesome Skication. Make sure you drink a lot of water.

Date of stay: January 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank Ryan Kenneth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Sunrise Lodge by Hilton Grand Vacations, responded to this reviewResponded January 20, 2016

Thanks for taking time to review us, we are thrilled you enjoyed the “Skication!”

J. Rafe Sykes
General Manager, Rocky Mountain Region

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2016

Great location Great Staff and Great time! We had a great time for the week we were there the staff is awesome, friendly and helpful. anything we asked for they were prompt and accommodating. I couldn't have asked for a better time.

Date of stay: January 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank Harry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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