We stayed in Burlington one night during Brew Fest (by coincidence). We chose Sweetwaters by chance, and discovered its interesting history in a building dating back to 1880, when a trust company first occupied it for some 70 years. It's a large restaurant/bar, with a hip atmosphere. Interestingly, several kids were there with their parents.
I ordered the trout, which was good but could have been hotter. My wife ordered a well-done hamburger, but Americans like their meat semi-cooked. I mentioned to our female server (who had a server-in-training with her) that the burger wasn't cooked properly. No problem. I've never seen a restaurant respond so quickly and professionally at correcting a mistake. A supervisor dropped by a moment later to say that a new meal was being prepared.
My wife is one not to complain and would have picked at her meal. Yes, the restaurant was very busy since it was brew fest in downtown. However, I decided that she should enjoy her meal. Within five minutes a whole new meal arrived.
Kudos to Sweetwaters for its very fast response. Other dining establishments would do well to emulate.
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