We love the King Arthur Main Store in Norwich and visit there once or twice a year to stock up. We've always rated it as a five, but this visit came out a four. Several of the staff in the store were somewhat unfriendly and aloof. At the checkout counter I asked if the French Baquette bread for sale at the counter was fresh and was told yes, however when we got home I found it to be quite hard. The food court is somewhat confusing, in that when we went to the Order Here registers, no one was at either one and we waited for a while, so we moved to the next counter and were told that was for ordering bakery products, etc. only and to go back one counter. Time we got back there was a long line so we had to go to the end of the line. When we did order, the young man was nice, but had difficulty ringing up the order, and then ran off to obtain a plastic cup of chocolate milk that we ordered. Thus leaving the counter unattended again. Better signage might help customers. We did purchase quite a bit of cake mix,scone mix, pancake mixes, gluten free mixes and another of their wonderful cookie sheets, along with some gift items for friends. It is a great place, with great products.
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