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“Very nice hotel and spa; awful restaurant service”

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Stoweflake Mountain Resort & Spa
Ranked #9 of 24 Hotels in Stowe
Certificate of Excellence
Saratoga Springs, New York
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very nice hotel and spa; awful restaurant service”
Reviewed 10 March 2012

I stayed here for a conference in February. The hotel is very cozy...the rooms beautiful, with most of them having a gas fireplace. The first night we ate at Charlie B's Pub (a hotel restaurant) and had bad service. The waiter was slow...food came out slow. However, the food and drinks were delicious, so we let it slide. The last day of the conference, 6 of us went to grab lunch at Charlie B's again before we left for a long drive home. THe service this time was awful! The waitress barely came to our table to take our orders...wouldn't make eye contact with us to even get her attention. When she finally came over, she was not very friendly and it took almost 45 minutes for all of the food to come out. All in all, we ended up sitting there for 2 1/2 hours for a lunch that was supposed to be quick so we could hit the road. We all left the hotel very disgruntled after that.

That being said...a few other positives about the place. THhy have snow shoe rentals which was a lot of fun...beautiful grounds. ALos, the spa was top notch...one of the best spas I've ever been in. Beautiful facilities....waiting area with lounge chairs and cold cucumbers for your eyes. A great massage therapist. Then, a large communal mineral bath, jacuzzi, and waterfalls that a bunch of us girls hung out in for over 2 hours. Very very relaxing....also had everything needed to shower...shampoo/conditioner/soap, hairdryers, combs, q-tips, lotion.....everything!

This hotel is great for it's rooms, location, and spa...not so great for restaurant service (but again, food was very good).

While in Stowe, I would recommend eating at the Whip Bar and Grill in the Green Mountain Inn....excellent food and service. But make reservations...the place is popular!

  • Stayed February 2012, travelled on business
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Helpful?
1 Thank Kakipants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (145)
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English first
Eden, Vermont, United States
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 March 2012

So I would never recommend the Stoweflake to anyone after my experience today. When there is an issue they are so rude, and they do nothing about it. I was unable to take a shower in my room cause the shower was broke so they told me I could go take a shower in the gym room. Then when I go to check out all they tell me they can do is 20% off my next stay with them. I will never stay again. They are so terrible it disgusts me. The spa is the only good thing about that place.

  • Stayed March 2012, travelled with friends
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Helpful?
Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
Reviewed 8 February 2012

I've been there a few years now with friends for ski trips. Great desk support, customer service, great rooms with fireplaces, and tasty breakfasts. The pool, the hottub, the gym. It's all great and I highly recommend a stay to see for yourself!

Room Tip: Deluxe rooms with fireplaces are a nice touch.
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  • Stayed January 2012, travelled with friends
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Helpful?
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guilford, Connecticut
1 review
Reviewed 7 February 2012

Spent New Year's Eve in Stowe and had a great time until we spent a boatload of money to go to this New Year's Eve family party event at the Stoweflake hotel. The food was beyond disgusting at this hotel. We were warned beforehand not to go there, but we wanted the kids to have a good time. There are two other restaurants on the hotel property that also got horrible reviews. Whatever you do....don't eat anywhere on the Stoweflake property! We complained and the hotel manager offered us a gift certificate to one of the restaurants to use if we ever went back to Stowe. Needless to say, we really didn't want it and he never sent it as promised...Nice guy. It would of been nice of him to credit our credit card part of the $300 we spent on garbage food! We literally ate nothing that night but pepperidge farm crackers. So if you want a good meal in Stowe try the many other wonderful restaurants they have to offer like Norma's at Top Notch!

  • Stayed December 2011, travelled with family
    • Value
    • Service
Helpful?
Thank Kathryn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 February 2012

We've stayed here twice now and rate this as good as Top Notch Resort (also stayed) at slightly lower cost. Immaculately kept and about as good as you can ask from a family run resort. We would have loved the glitz and "Ralph Lauren-style" charms of the new Mountain Lodge at Stowe but were not going to pay $800 for a studio room. Instead we got two fireplace rooms at Stoweflake for considerably less. Have the breakfast buffet. Spa is very nice. Pub is welcoming and fun. Lots of 'family' activities for young kids during our stay. fitness equipment is old. Indoor pool and outdoor hot tub are very nice. Only issue here is that pub is far from lobby fireplace so there is no 'atmosphere' in the lobby. I'd recommend they move the afternoon cookie service to the lobby and have guests squash around the fireplace - would be less sterile. Ski shuttle runs to mountain from front door and we used it several times in addition to our car. If we come back to Stowe again, and the Mountain's fanciest rooms are still out of our range, we would stay here for sure. Again, this is family run, not corporate, so be nice to all the young people staffing and cleaning!!! A solid place.

Room Tip: Rooms cost more on higher floors but layouts are same. Claim is that noise is less on higher floors...
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  • Stayed December 2011, travelled with family
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Helpful?
Thank Helgu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 January 2012

I went to Stoweflake to enjoy a girls getaway weekend with my two roommates from college. We arrived at Stoweflake for a long weekend and checked in without any hassles. However, when we went up to our room, we were disappointed to see a large hairball on the bathroom floor. We promptly called the front desk, and they quickly sent someone up to properly clean the bathroom, however in cleaning it the attendant made a sarcastic comment about a 'killer hairball'. I thought this was very unprofessional and not comedic at all. We also asked for extra supplies as there were three of us staying in the room (they knew this when we checked in) however each day when our room was cleaned, they forgot to give us enough towels and washcloths. They also forgot to replenish our toiletries each day, so we had to keep requesting those items as well. Overall the service was sorely lacking.

However, the room was beautiful and did have a remote controlled fireplace and minibar which was a nice touch. We stayed right above the spa which had great views of the mountains in the distance and the serenity garden. The hotel was also in close proximity to a nice walking path which runs a few miles through Stowe. We also made use of the hotel's outdoor whirlpool, indoor pool, and its sauna, all which were very nice. And the convenience to the amazing spa, which was just a floor below us, was priceless. The Spa at Stoweflake had amazing mineral baths, waterfalls, and treatment rooms as well as a steam room and a sauna.

If I returned, I would likely not stay at the hotel, but I would certainly visit the spa for treatment again.

Room Tip: Stay near the Spa!
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  • Stayed December 2011, travelled with friends
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Helpful?
1 Thank cocogirl013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 January 2012

We were six people staying in one of the townhouses. There was more than enough room and it was very comfortable. Full kitchen to boot, which we used. I suspect the townhouses are some sort of timeshare because our looked as if it was decorated in the early 1990s and hasn't relly been renovated since then. It felt more like someone's cottage than a four-diamond hotel. I presume the hotel rooms are more luxurious, but the townhouses offer much more space and great amenities, which outweighs any of the above concerns. We'd stay there again for sure.

The location was close to the base. Maybe a five-minute drive. There's also a shuttle than runs every 20 minutes to the mountain, but it's a bit of a hike to get from the townhouses to the front of the hotel where it stops. You really need a car everywhere in Stowe, except for the walking paths that run right beside the hotel, which we used to walk our dog!

Between Tremblant and Stowe, I'd return to Stowe (it hurts me as a Canadian to say this). The built-up areas feel much more organic than Tremblant and the calibre of restaurant is very high. If you have a Volvo stationwagon and a Thule rack, this place is for you!

Room Tip: Townhouses are at the back of the property; hotel rooms are in the main complext with the pools (yes...
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  • Stayed December 2011, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michaelbtoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stoweflake Mountain Resort & Spa

Property: Stoweflake Mountain Resort & Spa
Address: 1746 Mountain Rd, PO Box 369, Stowe, VT 05672-5099
Region: United States > Vermont > Stowe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Stowe
#3 Spa Hotel in Stowe
#4 Business Hotel in Stowe
#7 Romantic Hotel in Stowe
#9 Family Hotel in Stowe
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Stoweflake Mountain Resort & Spa 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Stoweflake Mountain Resort & Spa is a full-service resort ideally located in the heart of Stowe. Owned and operated by the Baraw family for fifty years, the AAA 4-diamond property is home to an unparalleled array of amenities and facilities, including a 50,000 square foot world class spa, an award-winning restaurant, elegant accommodations, and the largest resort-based conference center in Vermont.Stoweflake is situated on 60 acres and includes golf facilities, clay tennis courts, play areas, indoor and outdoor pools, outdoor Jacuzzi, and groomed XC trails. Within walking distance is a wide variety of popular restaurants, pubs and specialty shops to explore.Visit us soon for a relaxing retreat or an adventurous mountain getaway! ... more   less 
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Also Known As:
Stoweflake Mountain Resort And Spa
Stoweflake Mountain Hotel Stowe
Stoweflake Mountain Resort & Spa Stowe, Vermont

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