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“Never again!”

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Cherrystone Family Camping Resort
Reviewed 16 June 2013

Where to start...told reservation line that I owned a 31ft rig and they placed us on a site that was 31ft with pine trees so close together that even if I could get the rig in between the trees there was no way to get the slide outs or awning out. Called front desk and they sent someone to help us park the rig on the original site location. When help arrived even he agreed that we were not going to fit on that site. He radioed that front desk so they attempted to put us yet another site that we could not fit on. Third time is the charm and we were assigned to a pull thru site...for $12 per night up charge. I tried to reason with the front desk and get them to waive the up charge since it was not our fault that there was an incorrect site assignment. No chance...they refused. It was then that I decided that we would not be back again. It was a terrible weather weekend (memorial day) but the place was packed with campers. That being said one would assume that the bathroom facilities would be one a cleaning schedule of more than once per day. We went to bathroom #2 around 7am and the conditions in the stalls and showers were DEPLORABLE! Three showers...one running cold water only, one disgustingly dirty (including used shaving razor), and one shower with a shower head so rusted and hanging by a thread that it had to be held in place for water to trickle out. Apparently the owners of Cherrystone are more interested in spending money on pools, nice restaurant, and very nice general store than on the basic amenities that should be the first priority. Not so much. Lastly, the people who camp here are the rudest people we have ever met! Boozing rednecks galore who rudely walked through our campsite for three straight days and barely spoke to us even when making eye contact. They even allowed their kids to ride their bikes through our site. Never so much a "hey our friends are in the next site so is it ok if we cross through?" Nothing. But they did send one very clear message, we as two women campers, were not welcome at their "family" campground. Basically if you weren't a traditional family, you had no place at their campground. This is 2013 not 1973. These folks have no idea what diversity is all about. But that's is fine...we won't be bothering them...again. We won't be back!

Stayed: May 2013
7  Thank burkeede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James834, Manager at Cherrystone Family Camping Resort, responded to this reviewResponded 19 June 2013

Thank you for your review of Cherrystone Family Camping Resort. We will do our best to incorporate your comments into our campground.
Our campsites come in a variety of sizes and configurations. We try to work with guests before they arrive to make sure they are comfortable with the site they will be on. If a guest is unable to fit on the site we offer them another similar site at the same rate. On occasions guests will choose to upgrade their site and we require them to pay the difference in site rate if they choose to do so.
We apologize if we did not meet your expectations with our bathhouses. We can assure you housekeeping was cleaning them throughout the day and evening; however the early mornings can be harsh, especially during peak times like Memorial Day weekend. We have made several improvements to our bathhouses recently and it is our goal to keep them as clean as possible.
We are sorry you thought the other guests were rude. Cherrystone's first rule for our guests and staff is "Be considerate of fellow campers". While not everyone follows this rule all the time, we believe that 99% of our guests are great, friendly people from all over the country. Anytime someone has a problem we encourage them to speak with our staff so that we may resolve any issues.
Happy Camping.

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Reviews (172)
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145 - 151 of 172 reviews

Reviewed 7 May 2013

My husband and I love this campground, we used to go to the outer banks, but they do not have the beautiful waterview you get at Cherrystone. This is the only place we come anymore. It's close to us about an hour and a half away, and whether you are at the bait shop , general store, or checking in everyone is gracious and helpful .

Susan
Windsor, Virginia

  • Stayed: April 2013, travelled with family
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1  Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James834, Manager at Cherrystone Family Camping Resort, responded to this reviewResponded 14 May 2013

Thank you for your review of Cherrystone Family Camping Resort. We are glad you had a wonderful time. We do have a nice view of the Chesapeake Bay and have many wonderful sunsets and a peaceful location year round. Thank you for the compliment to our staff for being helpful and courteous, we will make sure to pass your compliment on to them. Come back and see us some time. Happy Camping.

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Reviewed 30 April 2013

Came back for the clam roast and was not disappointed. Had a great time with all the activities, we even won a cake which we had after the clam roast. Staff was helpful and friendly, site was clean and the price was great. Going back again this summer, glad we found this place.

Room Tip: Try to get a site on the water, sunsets were great.
  • Stayed: April 2013, travelled with family
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1  Thank Bob O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James834, Manager at Cherrystone Family Camping Resort, responded to this reviewResponded 4 May 2013

Thank you for your review of Cherrystone Family Camping Resort. Our Spring clam roast is a fun weekend for all ages. This yearly event is the start to our camping season and there were many campers who had a wonderful time. We are glad to have been able to provide a fun weekend for your family, and hope to see you again soon. Happy Camping.

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Reviewed 21 April 2013

Just spent 6 days at this lovely campground. At this time of the year, it was very quiet and peaceful, which is what we wanted. The views and sunsets were awesome. The campground was clean and there was a lot of staff busy getting the place ready for the upcoming season. The staff was very friendly and helpful. A special thanks to the couple that runs the bait and tackle store. They gave us a lot of helpful information on kayaking in this area. We will plan on returning, but not during the summer. We loved the place just the way it was this time of the year.

  • Stayed: April 2013, travelled with family
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Thank nana1Woodbury_nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James834, Manager at Cherrystone Family Camping Resort, responded to this reviewResponded 30 April 2013

Thank you for your review of Cherrystone Family Camping Resort. We are glad you had an enjoyable, relaxing time while you were here and that our staff was able to help you with kayaking information. We also enjoy the sunsets and are blessed with an excellent view of the Chesapeake Bay. We hope to see you again in the future. Happy Camping.

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Reviewed 15 April 2013

They are the worst place I have ever been if you have your own golf cart or electric Car and I have been to hundreds of campsites.

They rent their own of course!

Good: General store has everything for your RV!
Staff very friendly (not Management)
Had a good stay there. ( with exception of the management)
View was great

BAD:
They need to replace the General manager. He will be the unprofessional arrogant slob (the way he dresses) you would not hire if it were your business.

Beware: if you take your own Golf Cart or electric car. I have a fully street legal GEM. Fully registered with Delaware Car Tag and full insurance. I Pre-registered my car with a car pass.

1. They chased me down at the campsite and said I could not drive it until i received another pass for it. OK....
2. Returned to front desk where I was told it was ok to use the car pass.
3. Chased down again at the general store and told to go back again.
4. Had to call my insurance company and fax a face sheet of insurance. When I complained the General Manager stated we can do anything we want were privately owned.

My recommendation would be go up the road to Tall Pines if you have an extra vehicle to run around the park their great there!

Room Tip: Ask for water front
  • Stayed: April 2013, travelled with friends
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2  Thank JIMMYZ8101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James834, Manager at Cherrystone Family Camping Resort, responded to this reviewResponded 18 April 2013

Thank you for your review, we will look into updating our information. We, as many campgrounds, rv parks and neighborhoods, have been using the term "golf cart" to represent a wide variety of vehicles. In todays society there are several electric vehicles which are on the market now, used by campers and outdoor enthusist alike. We have several guests who bring Tom Berlins and GEM's as well as EZ Go and Club Car golf carts to use while they are here, and we have had only minor problems concerning our requirements for use of these vehicles. We will try harder in the future to make sure we include neighborhood electric vehicles, zero emmission vehicles and other low speed electric vehicles in our discription of "golf carts" in our information. Thank you for visiting with us and we hope to see you again. Happy Camping.

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Reviewed 11 April 2013

My family camps once a year. We usually try to check out different campgrounds but this is by far our favorite. We camp in a group of 20 to 30 (adults and kids). We are not into tents and have been staying in cabins since our miserable tent experience in Lancaster,PA 11 years ago.
Cherrystone is located in Cape Charles, a charming small town. Very nice people. First we rented a trailer but it was a bit cramped for my family of 5. The bathroom was soooooo cramped but we made the best of it. There was plenty of sleeping space but no privacy.
After that, we rented their largest cabin. I think they refer to it as a deluxe cabin. It was perfect! It was not ultra morn but it was perfect for those families who want to camp with conveniences.
The cabin is raised appx. 3 feet off the ground and has a porch with a light and chairs. You are provided a graveled parking spot in front of your side yard which is a good place for kids to play. The doors were sliding glass. When you enter, there is a double sleeper sofa adjacent to a modern tv which sat atop a free standing closet. Next to the tv was bunk beds. I think I remember it being a triple bunk but I could be mistaken. You have a full kitchen with fridge, sink, and small stove with plenty of cupboard space. Now for the best parts! A surprisingly spacious bathroom with a tub and plenty of hot water! A master bedroom with a queen bed, tv, and an actual door! Heat and air conditioning are also provided for your comfort!
The kids always bring their bikes and every kid at this family friendly spot has one! Bikes rule at Cherrystone so cars are required to drive super slow. You can rent bikes as well. There is a small lake with paddle boats and a small water park at the pool to keep kiddies cool. If fishing is your thing, you will love the fact that this campground sits directly on the Chesapeake Bay! There is a good fishing station with supplies to buy or rent. They will take you out for a day of deep sea fishing or you and the kids can rent crab traps and go crabbing off of one of the 5 or so piers right on the property!
The restaurant was great for breakfast and the days that I didn't want to cook and the ice cream cones they sold delighted the little ones. The general store has everything from nuts to bolts and beer and the farm stand is stocked with fresh local fruits and veggies and even sells fresh crabs!
We love it!

  • Stayed: August 2012, travelled with family
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1  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James834, Manager at Cherrystone Family Camping Resort, responded to this reviewResponded 18 April 2013

Thank you for your review of your stay with us, sounds like you had a great time. We do try hard to make the guests happy and it is nice to hear from the guests when we succeed. Thank you for your support and we will make sure the staff knows how much you enjoyed yourself. We look forward to your next stay with us. Happy Camping.

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Reviewed 14 October 2012

My husband & I have been with our RV to Cherrystone at least 7 times over the years. Our son has rented a cabin at least 4 times. He, his wife and our 2 granddaughters stayed in our RV this past weekend-Thursday - Sat. nights. It is expensive. We paid our fee plus $60 a day for 3 days for them. We've usually been pleased but two sites near our trailer had a loud, noisy drunken party each of the nights. My son complained 3 times after 11:30PM on Thursday night. The ranger intervened twice. Finally at 3:30 in the morning, it broke up. On Friday, my son complained around 2AM. The ranger intervened then and it broke up. Last night after 2 shrill whistles from the noise makers along with the other noise which the ranger had to hear, he intervened and about 40 mins. later things quieted now. We were told we were the only ones complaining but we weren't. We were told we were to expect a little noise. It was a lot of noise and did not break up until made to and not ever before 2AM. We've never experienced this kind of noise and lack of enforcement of the rules in our over 30 years of camping. For a family campground with a good reputation, this is extremely disappointing.

  • Stayed: October 2012, travelled with family
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3  Thank Jim34009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cherrystone Family Camping Resort

Address: 1511 Townfield Dr, Cape Charles, VA 23310
Phone Number:
Region: United States > Virginia > Cape Charles
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Speciality Lodging in Cape Charles
Price Range: $21 - $92 (Based on Average Rates for a Standard Room)
Number of rooms: 700
Official Description (provided by the hotel):
Over 300 acres of natural waterfront on the Chesapeake Bay with 700 campsites and we have cabins, campers and cottages for rent as well. Memorial to Labor Day weekend we have: 5 pools, splash pad, beach entry pool, funcycles, bicycles, pedal boats, planned activities, arts and crafts, themed weekends, fishing piers, boat ramp, charter boat, arcade, coin laundry, cafe, general store, bait and tackle, beautiful sunsets year round, great wildlife picture opportunities. ... more   less 

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