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Reviewed September 12, 2016 via mobile

This is clearly a poorly cared for facility. The sheets were stained with black and yellow stains, and had many many hairs on them. The towels were stained as well, they were a grey color. When called to ask them to change the sheets, the front desk girl said "they're just stains", to imply that they weren't dirty. Food stains on the kitchen outlet and a general backsplash of red sauce behind the counter. Microwave with food caked on the sides and pieces of rice in it. This room reeks of cigarette smoke. The bathroom is wanting a good scrub. Sink faucet runs sideways. We met a few people downstairs that went to Walmart for new sheets for their room, they had some broken furniture and no A/C. DO NOT STAY HERE.

Date of stay: September 2016
Trip type: Travelled with family
Thank Maria M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 23, 2016 via mobile

This place was my second choice due to trying to save money. I stayed at the Extended Stay America in Centreville before and was pleased. But, this place was definitely not worth the money. The front desk lady was very nice and apologetic about the first room she checked us in. The blanket had stains on them and the toilet seat was discolored and old. When I told front desk this their maintenance man offered to get me another blanket. Uh, the blanket had stains which probably meant the sheets were dirty too. So we ended up getting another room. This one was cleaner than the first. So we made due. I worked in 3 hotels so I do have a high standard that I look for. This wasn't it. The location was also not good because it wasn't near anything. The was no place to eat nearby unless you had a car. Lastly, they have kitchens in the room with NO cookware, glasses, or utensils.You have to ask for these things at the front desk. Why have the kitchen? I don't ever want to be one to complain but I took my kids to Virginia to visit my brother and they deserved better.

Date of stay: August 2016
Trip type: Travelled with family
Thank Hetherf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 11, 2016

Urine stains on bedding!!! Disgusting!!! Black mold in bathtub!!! Disgusting!!! Deteriorated filthy kitchen cabinet faces.!!! Stay away! No one should need to clean black moldy stains from a bathtub when they arrive for a weekend trip! We did. Creepy!

Room tip: Check for moldy bathroom conditions before you pay !!!
Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank ROBINettaVandergrift
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this reviewResponded August 26, 2016

Your review for our hotel was recently brought to my attention. I am so sorry to hear of the problems you encountered while staying with us. I assure we will do everything we can to address your concerns and correct the problems you have mentioned, and I strive to exceed our guest expectations and create memorable experiences. Therefore we will take your feedback seriously and take action as needed. We hope that you will give us another chance to regain your confidence in our hotel.

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Reviewed August 8, 2016 via mobile

I went to this hotel for a business stay. You get a great kitchenette with your room. Service is outstanding. Rabia at the front desk was so sweet and helpful:-) and Amod and Samuel were very helpful,too. Dioni, who does maintenance for the hotel, was AWESOME! Anything that you needed done in your room, he made sure it was done right away and was done well. The location of the hotel is excellent, close to everything. Would definitely stay here again!...Dawn B

Date of stay: July 2016
Trip type: Travelled on business
Thank faithwalker777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this reviewResponded August 15, 2016

Thank you so much for such kind words on the review. Reading reviews like yours always gives us a push to be able to do our best and more for our awesome guest. We will share the praises with the team to let them know they did a great job. We are very happy that you enjoyed our location, staff, as well as our amenities. It was our pleasure to have you in our hotel and we hope to see you again and serve you in the future.

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Reviewed July 24, 2016 via mobile

The room we stayed in had holes and stains in the carpet. The shower was dirty and we saw multiple spiders. I went down and talked to the staff at the front desk. She offered me extra towels?! I asked for a different room. She said we are sold out. Would never stay here again!

Date of stay: July 2016
Trip type: Travelled as a couple
1  Thank lseiler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this reviewResponded August 2, 2016

I received a copy of your review, and wanted to take a moment to personally respond. The lack of customer service and care you received is unacceptable. You should have never been placed in a room that was not up to standards. Our staff members will be addressed on proper communication and customer service that is to be given to guests at all time, and the issues you mentioned in your review are in the process of being rectified. I am sincerely sorry about the experience you had. Please feel free to contact me at dcn2@extendedstay.com if you would like to discuss the matter. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

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