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All reviews front desk nice room the general manager the hotel staff ft lee complimentary breakfast great customer service would definitely stay here again clean rooms road trip oatmeal bistro regina lobby ronald richmond maintenance
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7 - 12 of 283 reviews
Reviewed May 4, 2018

We stayed here a few years ago, right when Courtyard instituted the "Bistro", so we knew the free breakfast was out. We just went to DD for breakfast, but when you are traveling long distances, time matters. Staff not particularly friendly and a large loud crowd in the Bistro. Obviously changing away from a family friendly hotel.

  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Pat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard134, Front Office Manager at Courtyard Richmond Chester, responded to this reviewResponded May 15, 2018

Dear Valued Guest,

Thank you for choosing the Courtyard Richmond Chester for your recent travels to Chester.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 1, 2018

Booked a few rooms here this past weekend for a sports tournament. Not one room was cleaned by the time we returned at 4 PM in the afternoon. Restaurant staff was very friendly and helpful. Elevators are slow. Hopefully other Marriott hotels in the area are more accommodating as we have multiple tournaments in the area this summer.

Room Tip: Elevators are slow.
  • Stayed: April 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chester800, Front Office Manager at Courtyard Richmond Chester, responded to this reviewResponded May 2, 2018

Dear Valued Guest,

Thank you for choosing to stay at the Courtyard Richmond Chester and providing your honest feedback.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any inconveniences similar to this from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Chester.

Thank you from the Richmond Chester Courtyard Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 23, 2018

We spent the night at the Courtyard Chester on our journey home from Florida. We were given a recently renovated room. New upscale paint and wallpaper, a new 70" flat screen and furniture. The room had a new couch that may look good, but not so comfortable to sit on. The beds, however, were new and very comfortable!

The property is very close to I95 and easy to access for those looking for a place to stay close to the Interstate. As for a room on the backside of the building for reduced noise from the highway.

Room Tip: Ask for a room at the back of the hotel for less highway noise.
  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank BruceS911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chester800, Front Office Manager at Courtyard Richmond Chester, responded to this reviewResponded April 25, 2018

Dear Valued Guest,

Thank you for choosing the Courtyard Richmond Chester for your recent travels to Chester.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

Thank you from the Richmond Chester Courtyard Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 22, 2018 via mobile

After spending the first night at a competing hotel, we were finally moved at the Courtyard and the experience was turned from worst to great. The room is way better than the competition and the staff are friendly especially alma from the bistro who went out of her way to accommodate the customers. I would definitely recommend this hotel to my friends and coworkers. Great job guys!

Stayed: April 2018, travelled on business
Thank maysayadsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chester800, Front Office Manager at Courtyard Richmond Chester, responded to this reviewResponded April 25, 2018

Dear Valued Guest,

Thank you for choosing the Courtyard Richmond Chester for your recent travels to Chester.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

Thank you from the Richmond Chester Courtyard Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2018

I have a difficult time sleeping in hotels. The conditions have to be perfect: temperature, bed linens, bed comfort, darkness, and quiet. These conditions were all met at this particular hotel, so I slept through about 6 hours straight.
This hotel has been refurbished: new carpeting, new guest room furniture, new wallpaper. But don't rely heavily on the GPS to find it. GPS coordinates are off a bit. The hotel is directly across the street from a Comfort Inn. It's next to Homewood Suites and Holiday Inn Express.

  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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