Right off the bat, this house is amazing, and we would return if it was not managed by Chincoteague Resort Realty. The pictures really do not do it justice. Unlike many vacation rentals my family and I have stayed in, this house had quality furnishings, and was very well taken care of. It was larger than we had imagined, and the views and dock were incredible. We would love to return to "Return" next year, HOWEVER we have vowed to avoid Chincoteague Resort Realty after this past experience with them. The first day we arrived, we had some minor issues with the rental, and when we called the management they assured us it would be taken care of -- 24 hours later and we had not heard a thing. The second time we attempted to contact them we had to leave messages, which were again not returned. When we finally called for the third time, they informed us that they had felt "threatened" by our messages, blatantly lying and accusing us of saying things that had not been said, and they would be terminating our rental contract. We were not kicked out of the unit, but we were informed we were not allowed to contact them for anything, and were essentially on our own if something went wrong. Now from a business perspective, this is not only treating customers very rudely and unprofessionally, but this was also neglecting the property they were supposed to be managing. This was early in our trip, and thankfully we had no need to deal with these people again - but from our perspective, if someone needs to make three calls just to have a grill cleaned (fire hazard) it is not threatening to state that we will come to the office if we have to, and yet they jumped on this chance to avoid their responsibilities as a business and unjustly demonize the client. ( Not to mention they claimed an almost 60 year old woman threatened to "pop" them - our family had to look up what that even meant) After our experience, we did some research and realized other people have had similar experiences with this business in the past. In our opinion, it doesn't matter how wonderful a house is if it means dealing with the unprofessional, uncivil business practices of Chincoteague Resort Realty.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Large groups|