We rented Chincoteague Charm and its guest cottage from June 28th- July 5th 2015. We have been traveling to the Island for the last 6 years during this time frame and it is a family favorite that we look forward to yearly. This property is very quaint and beautiful and in a perfect location. We had 5 teenagers and 3 adults couples and the house was able to accommodate the whole group. The yard is large & fenced with a screened Gazebo and swing, the front porch is very cozy with four rocking chairs that overlook the ocean view. There is a beautiful back deck on both the main house and the cottage and all of these outdoor amenities made the stay very pleasurable.
Unfortunately, there were many things in the house that were highly disappointing. Upon arrival it was evident that the guest cottage had not been cleaned after it's previous rental. The floors were visibly dirty with debris. The AC in the guest house was also broken and one of our guests had to fiddle around with it to get it working properly. We called the property mgmt. co. and they said they would send someone out to clean the cottage. The next day someone came while we were out, although you could not tell (the same items were still floating around on the floor), however, a nice little envelope had been left by the cleaning person requesting a tip! For what??? I can't imagine.
In the main house the beds were dirty, full of sand with sheets from the last guests still on the beds. The sink in one of the bedrooms was clogged and filled to the brim with dirty brown water that would not go down. The freezer was leaking onto the floor and the icemaker was freezing over and did not work. Many of the kitchen items did not work, can openers, peeler etc. The stainless steel coffee pot that was left out for use was filthy and even after scrubbing and soaking there were still large chunks of mold that you could see at the bottom, but would not come off. The dishwasher did not work at all during our stay. We called about it and someone did come by and said that it needed a new motherboard. So, I had to hand wash dishes for 11 people during our vacation. This was highly disappointing and very hectic, not at all what I wanted to be doing on vacation. The dryer was also not working we had to dry each load three times and the clothes were still left damp. It wasn't until the third day that one of the people in our party noticed while in the outdoor shower that the outdoor dryer vent was completely clogged with lint. When he tried to remove it a dense strip of nearly 7 inches came out . . .that was as far in as he could reach. Clearly this is a safety issue that could have caught the house on fire. The management company should be keeping tabs on these safety issues. We called to report it. There is only one full bath in the house and the towel rack was ripped off the wall when we arrived, so there was no place to hang towels at all, which made it a very messy bathroom. The grass in the yard was so high when we arrived it could not have been cut in at least 3 weeks and the umbrella at the garden table was all broken and twisted up, completely unusable. We called about the grass and that was cut the same day.
This place needs some TLC and a few upgrades especially the beds, which are super old, saggy and uncomfortable (we had to use an air mattress that we had along instead of the bed in the master bedroom) which takes a lot of work to blow up and move around, again, not what you want to do on a vacation.
I hate to sound like a complainer, as I said we have stayed at 6 different locations on the island and this is my first negative review. I am compelled to write it because this is such a wonderful vacation destination and this house has SO MUCH POTENTIAL TO BE SUPERB. It badly needs the attention of the owners and the owners should be aware that their management company is doing a very lack luster job.
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