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“Great Extended Stay Hotel”

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Candlewood Suites Richmond West End Short Pump
Ranked #9 of 23 Hotels in Glen Allen
Certificate of Excellence
Reviewed 4 April 2012

I have now spent most of the last year traveling for business and most of my nights at the Candlewood Suites. The staff is friendly and courteous. They all know me by name now and acknowledge me upon every arrival. I am a Priority Club member, so I have received complimentary upgrades at almost every stay. I even forgot some personal belongings in my room once, and upon my arrival back home, I had a message on my machine saying they would hold the items or ship them to me if necessary. That is the first time any hotel has contacted me after forgetting some belongings. I will continue to visit here every time I visit Richmond.

  • Stayed: April 2012, travelled on business
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1  Thank HIExpTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (143)
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94 - 100 of 143 reviews

Reviewed 3 April 2012

This hotel is by far the best I've stayed at. It may not be the Ritz Carlton, but I like that! The Candlewood Suites is a true home away from home. They care about you, know you by name... do the little, but huge things to help you feel comfortable and appreciated. The customer service is, without a doubt, the best I've ever encountered. I decided to stay for about a month at this Candlewood Suites because I had severe water damage to my home and needed somewhere to stay while my home was getting fixed. I was going through a tremendous amount of stress and it was hard to not be in the comfort of my own home, but they made this experience so much better. Martha and all of the other staff always greeted me with a genuine smile, the room was clean and comfortable, and I was in a perfect location. I can't say enough great things about this hotel and staff. Definitely make them your "home away from home" if you have the chance!

  • Stayed: February 2012
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1  Thank Lovenyprecious1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

This was my first stay at a Candlewood Suite. Place was clean and friendly. I got to spin a roulette wheel for a bonus. I got a 10% off at a local restaurant. The room was nice with a complete kitchen including full size refrigerator, stove, pans and dishes. This is a pretty new place so everything was nice. I will stay here again.

  • Stayed: January 2012, travelled as a couple
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Thank Daddyo1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2012

The staff, accomodations, service, everything was excellent. I would highly recommend a stay here to anyone!

  • Stayed: May 2011, travelled on business
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Thank Ken J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2011

We stayed for several nights at the Candlewood Suites Richmond West End Short Pump. One of us thought the bed was too soft. All else was fine. The kitchen is well equipped, even with dinnerware, paper towels, and dishwashing soap. This venue is a good value if you are willing to make your bed, remove trash, and need no help. The day rate was about $30 or more below a similar hotel that offers maid service.

  • Stayed: November 2011, travelled as a couple
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Thank SLLTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2011

Very clean hotel with basic necessities. Comfortable bed and friendly staff. Great location - lots of stores and restaurants nearby and only about 8 miles off I95. Word of caution - the front desk is NOT manned after 11PM.

  • Stayed: November 2011, travelled as a couple
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Thank debbieinsc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2011

Candlewood suites is a perfect place for an extended stay purpose. I stayed there for about four weeks during summer. The room is equipped with almost all facilities to make the stay as homely as possible. It had a refrigerator, cooking range, coffee maker, toaster, microwave and cooking utensils. The rooms were spacious but the interiors were average. All the rooms are non-smoking.
The hotel also had a gym and free laundry service that you have to do on your own. Also there is Tom Leonard's farmers market at a walking distance for daily needs stuff. Also there is a Whole food market across the street for all sort of needs. Also Best Buy, Target, Home depot are in close vicinity.
Wallmart & Short Pump town center are just 5 minutes drive from the hotel. Overall I enjoyed my stay there even though I was travelling alone.
The reception staff was extremely supportive and polite.

  • Stayed: July 2011, travelled on business
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1  Thank Rohit_4782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Richmond West End Short Pump

Address: 4120 Tom Leonard Dr, Glen Allen, VA 23060-6020
Phone Number:
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Price Range: $124 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Richmond West End Short Pump 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
We are excited to announce that our hotel is renovating! August 14th marks the start of our official renovation project in order to provide you with a fresh new look. It won't take long, and we are still taking reservations. Since cleanliness is paramount to our hotel and its history, we just ask that you please pardon our dust! We offer apartment style suites perfect for long or short term stays. Rest your head after a long day at work on our pillow top mattress or kick back in our overstuffed recliners. Kitchens are fully equipped with appliances, but make sure to try our gas grills at the Gazebo. Utilize our gym at any time and enjoy our free laundry facility. Enjoy being in the center of Short Pump, a vast and developing community with everything you need within minutes. Amenities, location and service make this hotel the perfect choice for travelers. Don’t forget to bring your furry friends and grab a treat at the front desk! (Call hotel for pet policy). ... more   less 
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Also Known As:
Candlewood Suites Richmond West End Short Pump Hotel Glen Allen
Candlewood Suites Glen Allen
Candlewood Glen Allen
Glen Allen Candlewood Suites

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