I have been browsing hotels for an extended stay in Short Pump for a yearlong stay and wanted to take a tour of a few this was one of this firsts I went to. While the room was nice I decided against this place due to the lady at the front.
While I walked up to the hotel, I was surprised at my view. A woman sitting at the front desk resting her upper body on the desk as she stared intensely at the tv. I may be fickle but this bothered me a little but I get it, its just not professional it looked as if she was at her home. I walked in and she was friendly I asked her if I could get a look at the rooms and tour.
I was shocked when she told me yes and proceeded to hand me a key and gave me a room number. While I like being self sufficient I did not appreciate this. For security reasons this rubbed me the wrong way, she did not know my name or have any information when she did this.
I then went ahead to the room and it looked great, everything you need, and clean so that was a major plus. I then went ahead to look at the public areas and thought free laundry was a good perk but the laundry room was in terrible shape it was trashed and there was powder everywhere. I then went inside of a self serve store they have and while this is another good perk their drinks were wiped out, there were only 2 diet cokes on one full rack. If they don't stock this up whats the use when I want a snack or late night drink?
When I went back to the front she was again staring intently at the television. She was nice again and asked what I thought and if I had any questions. I told her no things looked good because I did not want to be rude. And in all honesty he room did look great, it was everything else that needed to be attended to. While I handed her the key it was the cherry on the cake because she began this disgusting cough and I unfortunately ended up with her saliva on my hand... at this point I was done. She then let me know if I needed anything further she was there every day during the evenings.
To sum up a long-winded story the hotel was nice except for the messiness in their store and especially the laundry/fitness room and even at her desk. Her actions were even worse, even if she was nice during my visit. Giving a key for me to wander the hotel, coughing the way she did, and being so into something with Donald Trump on it. It was all just bad service.
While I like hotels with a home feel, I still expect a certain demeanor from people helping me and it is not because i am snobby but I do find it important that I like the people I have to come into contact with for a yearlong plus stay.
- Official Description (provided by the hotel):
- Consider Us Home at the Candlewood Suites extended stay hotel Richmond West- Glen Allen Short Pump, VA. The Candlewood Suites Richmond West End - Glen Allen Short Pump is a member of Priority Club & the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn & Staybridge Suites Hotels. Specializing in your extended stay experience, the Candlewood Suites hotel is perfect for government, project teams, training, relocation, temporary and corporate (near Oakwood) housing.The Candlewood Suites hotel is centrally located at exit 178 A off I-64 near I-95 , I-295 & I-288 on West Broad Street (Route 250); minutes from Downtown Richmond & Short Pump business (real estate) districts. Our location offers near access to Innsbrook & Westcreek Corporate Parks, Capital One, CarMax, Circuit City, Wachovia, Phillip Morris, Dominion Resources, Richmond Int l Raceway, Short Pump Town Center, University of Richmond, Kings Dominion & RIC Richmond Int l Airport. The Candlewood Suites Hotel offers apartment-like suites with all the conveniences of home to suit your extended stay and short-term hotel real estate needs. Our pet-friendly hotel (fee) offers studio and one-bedroom apartment-like suites featuring fully-equipped kitchens, spacious living and work areas, TV with DVD players and free wired Internet. Other features include free laundry facilities, fitness center, courtyard with grills and our signature Candlewood Cupboard. ... more less
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- Also Known As:
- Candlewood Suites Richmond West End Short Pump Hotel Glen Allen
- Candlewood Suites Glen Allen
- Candlewood Glen Allen
- Glen Allen Candlewood Suites