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Candlewood Suites - Hampton
Ranked #8 of 26 Hotels in Hampton
Certificate of Excellence
Richmond, Virginia
1 review
“Ignored”
Reviewed 5 January 2012

I came to the Hotel at 3;15 in the Am. Did not see anyone at the front desk. A sign says, was serving other guest. pick up the phone and dial 0 for assistant. A man answer the phone abd said it was doing audit and he could not check me in for another 30 minutes. I waited until 4;00 am. called him back, saying Im still waiting to check in. He said Im on my way. Waited untik 4;20am he never showed up. I left. No one should have to go threw this. This was on January 4, 2012

  • Stayed January 2012, travelled on business
    • Service
Helpful?
Thank Valaray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWSHPT, General Manager at Candlewood Suites - Hampton, responded to this review, 22 February 2012
Thank you for taking the time and letting us know about the experience you recieved trying to check in. I have addressed this concern with my night auditor and why the situation occured and ensure it has been taken care of . Thank you for making me aware of this. As a General Manager we can not be here at certian times and are unaware at times of situations. Its important that we recieve feedback from our guest to strive to be better. Please try us again, we appreciate and value your business. Thank you again for taking the time and took your experience very seriously.
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139 reviews from our community

Traveller rating
    76
    35
    14
    6
    8
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36
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38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Yorktown, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 January 2012

The staff was very informative and helped me check in and out very easily. The room was very neat and the bathroom was super clean. It was probably one of the cleanest bathrooms I've been in in a hotel. The hotels appearance and staff were excellent! Highly recommend!

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emilee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2011

Five day stay.

1. Hard to find. Don't depend on finding signs.
2. Some staff friendly. Others clearly think helping you for pay is doing you a favor.
3. Mostly quiet, except for a few guests who pull up with rap music at earblastlevelx3. And one female guest who for some reason kept screaming down the hall at her baby daddy, even though he was only five feet away from her.
4. My toilet stopped up. I called main desk. Concierge (ha!) said, and I quote, "Lemme see if I can find a plunger," and hung up on me. Twenty minutes later, I went to main desk and was looked at blankly, which I interpreted as a signal to tell her what I was doing there. I reiterated that my toilet did not work. She handed me a plunger, and I fixed it myself.

5. There are about five parking spots CONVENIENT to elevator. The staff takes the best spots, so look forward to lugging that luggage!
6. Smoking rooms? Yes. Marijuana den? Apparently, yes, down the hall from me.
7. Ran out of TP on a Saturday with one person on staff. I could have scored illegal drugs faster than I obtained a SINGLE roll from the lady at the front desk...And, yes, YOU have to go get it. They do not bring supplies to rooms! They lock paper products up, apparently, one county over.
8. In all fairness, fairly quiet, and the air conditioning during heat wave works excellently. Just be ready to make own bed, take out own trash, ask for trash bags, other supplies, etc. No pool!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovelit1800s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 July 2011

Stayed for three nights in July for a business trip. Room was clean and had a great layout for extended stay purposes. Housekeeping is only available every 7th day, so you need to plan for that. Staff was nice and accommodating. Most of the other guests are construction workers and the evenings are their unwind times. Smell of cigarette smoke in the hall was pretty common then. Free laundry was nice. Good place if this is what you need. If you are looking for a cheap hotel near Williamsburg then, you may want to look elsewhere.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMEmobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CWSHPT, General Manager at Candlewood Suites - Hampton, responded to this review, 22 February 2012
Thank you for giving us feedback on your stay here at Candlewood Suites Hampton VA. We currently our undergoing renovations of our rooms and will be 100% smoke free hotel. Bathrooms are being redone as well as new furniture in our guest rooms. We would like for you to give us another try. We value your business and thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enola, Pennsylvania
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 June 2011

Stayed 5/31/11 and 6/1/11 - location was kind of out of the way from restaurants. Not any shade in parking lot for car (intense heat these days). No batteries in remote; new batteries found and replaced immediately. Dishwasher in room had dirty dishes in it. Trash can in bathroom wasnt emptied. Drapes too close to A/C; would blow up and out when A/C was on, thus restricting TV view from recliner. Only paid $80 a night, so we got what we paid for. Probably won't stay there again.

Room Tip: Need map; GPS not helpful.
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  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jillsy0927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakton, Virginia
1 review
Reviewed 1 June 2011

I stayed over a period of 5+ weeks for medical treatment. The people at the desk were extremely friendly and helpful, but didn't intrude. Even the housekeeping and maintenance staff gave friendly greetings and were also very helpful.
The room and surroundings were clean and pleasant, with a very adequate kitchen and sitting area. I had my large dog with me, and we enjoyed many walks along a pretty pond. I felt comfortable taking the dog out, even fairly late at night.
Explain your needs, and the staff will try to meet them. For example, my dog is elderly and walks with difficulty, so I was given a room near an outside exit to take him out more easily.

Room Tip: The rear rooms have a lovely view of the pond!
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  • Stayed April 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank chnctgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2010

I am surprised by some of the negative reviews. My experience was very positive. My husband and I stayed at Candlewood for three nights. The staff was very friendly and the room was very clean. The room felt new and the beds were very comfortable. I have never felt like I paid so little for a room and received so much. I would absolutely recommend this hotel.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spawlowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites - Hampton

Property: Candlewood Suites - Hampton
Address: 401 Butler Farm Rd, Hampton, VA 23666-1576
Phone Number:
Region: United States > Virginia > Hampton
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Hampton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites - Hampton 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
New Renovated Guest rooms. Feel free to experience the Candlewood Suites Hampton, VA. Enjoy our extended stay hotel offering apartment like studio and one bedroom suites, similar to corporate housing. At this recently renovated hotel, enjoy our new Comforts of Home Bedding Collection, fully equipped kitchens, free local calls, and stay connected via our free high-speed Internet access. Unwind in our complimentary fitness center while using our free guest laundry. Visit the Candlewood Cupboard, our on-site convenience store, and charge it to your room. We are a pet friendly hotel (fees apply). The hotel is convenient to numerous businesses, Langley AFB, Fort Monroe, NASA Research Center, Ft Eustis, Hampton Coliseum, Hampton University, Newport News Naval Base, and Hampton Convention Center. The hotel is 21 miles from Norfolk International Airport (ORF). US Armed Services and government employees are welcome at Candlewood Suites Hampton which always offers government per diem rates. Whether staying for business, pleasure, or relocation, the caring staff at the Candlewood Suites Hampton is ready to serve you! Consider us home while visiting Hampton Roads, Yorktown, Newport News, Williamsburg, Norfolk, and Suffolk, VA. ... more   less 
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Also Known As:
Candlewood Suites - Hampton Hotel Hampton
Candlewood Hampton
Hampton Candlewood Suites

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