This is actually the tale of two hotels, the Holiday Inn Express and Country Inn & Suites. My wife and I were returning home from visiting out daughter in Pennsylvania when we found the true meaning of hospitality and what it means to go above and beyond. We were getting tired from driving and I called ahead to the Holiday Inn Express to book a room. I have to have a room with a walk-in or roll in shower due to a back problem. I was assured by the desk clerk that a room like this was available. When we arrived at the hotel, checked in, and went to the room we discovered that the room had a tub with sides and handicap grab bars. I called the desk immediately and the manager and the general manager came to see the problem. It turned out that they had no more rooms with a walk-in or roll in shower, but the owner of this hotel also owns the Country Inn and Suites just up the hill. The general manager called the Country Inn and told them that we would be coming up in a minute and to give that handicapped room to us.
While my wife went to get our car, the manager helped me gather our things and then walked up the hill from the Holiday Inn to the Country Inn carrying my suitcase. The general manager of both properties met us there and both managers helped us settle into the room. We were also given the lesser rate we would have been charged at the Holiday Inn Express.
All that was done for us was greatly appreciated and we will certainly stay here again on the next trip through.
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- Also Known As:
- Country Inn & Suites Harrisonburg Hotel Harrisonburg
- Country Inn And Suites Harrisonburg
- Country Inn Harrisonburg
- Harrisonburg Country Inn