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All reviews houlihan's restaurant front desk dulles airport taco bell special thanks excellent customer service movie theater shuttle service great amenities park and fly an early flight i highly recommend this hotel one night stay business traveler fitness center free shuttle dc area
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Reviewed November 28, 2016 via mobile

I use to stay here and it was ok. It has been totally redone. Rooms are clean and modern. Lobby is big and beautiful. Staff was helpful and clean. Houlihans is attached and they now have a Starbucks in the lobby. Will stay here in future.

Date of stay: November 2016
Trip type: Travelled on business
Thank PhoenisSunDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded November 29, 2016

Dear PhoenisSunDog; It is very nice to see you again, welcome back! As a valued repeat guests of ours, we are delighted to hear the positive feedback for the newly renovated hotel and guestrooms. The new Starbucks has been a welcome feature amenity for many a traveler. We have also just recently removed the indoor pool which is being replaced with a conference room, we are also working to upgrade the fitness center.

Thank you again for sharing with us that you like the new and improved Crowne Plaza Dulles. We look forward to your next visit.

Thank you,
Sarah L.
E-Commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 26, 2016

This was a great hotel for a couple nights we needed to spend in Herndon. The staff at the front desk was wonderful -- Ashley in particular made sure we had everything we needed. The room was spacious and the hotel itself was very well-maintained. The adjoining restaurant was surprisingly good, although the restaurant's service was a bit less on-point than the hotel (we had a couple of side dishes and waters that were forgotten). Overall, though, this was a great place to stay, especially for the price.

Room tip: Houlihans serves as the hotel's breakfast location -- the coupons work there.
Date of stay: November 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank mg1046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded November 28, 2016

Dear mg1046; Thank you for selecting the Crowne Plaza Dulles as your place to stay while in town, we appreciate your business and review. I am pleased to learn that the warm and friendly customer service from Ashley started your stay off well and overall you had a very enjoyable experience. I will share your feedback for Houlihan's with the new Food & Beverage Director so he can continue to train and work with the staff to improve upon this welcome service that they provide our guests with. Thank you for bringing this to our attention so we can correct it. We look forward to welcoming you back the next time you are in the area.

Sincerely,
Sarah L.
E-Commerce Manager

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Reviewed November 24, 2016

I checked in late on Thanksgiving and was greeted warmly by Saloua. She checked me in and answered all my questions. The room was large and stylish. We even had a mirror in the bathroom that had bluetooth speakers built in that played music. Pretty cool.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Howler-Monkey2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded November 27, 2016

Dear Howler-Monkey2010; Thank you for being our guests over the Thanksgiving holiday. We appreciate your review and delighted to hear that the warm and friendly greeting from Saloua started your stay off well. The Bluetooth mirrors were part of our upgrades and renovations completed in May, we've really enjoyed the great feedback we have received on them and glad that you had fun using it. We hope to welcome you again next time you are in town.

Thank you,
Sarah L.
E-Commerce Manager

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Reviewed November 24, 2016

We stayed one night because the airline canceled our flight. Since we were not from DC they sent us to this hotel. The people at the front desk were very helpful and considering they got a lot of guests at the same time they did an excellent job.
We got twin beds but it was not a big deal. We ate the restaurant and the food was good too. I would recommend it if you have flights early in the morning and you need a place to stay near the airport.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank fgattino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded November 27, 2016

Dear fgattino; We are pleased to hear that you enjoyed your stay, thank you for sharing your trip with us. Thank you for the kind words and compliments for our hardworking, friendly team, they work hard to ensure our guests are happy and comfortable. While we are sorry to hear that it was a canceled flight that brought you too us we appreciate your business and having the opportunity to exceed your expectations. Thank you as well for dining at Houlihan's Restaurant and for the feedback for them. The recommendation to others means a great deal to us and we hope to welcome you again in the future as well.

Sincerely,
Sarah L.
E-Commerce Manager

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Reviewed November 22, 2016

Very nice hotel. Was greeted by Ashley, who was very friendly and helpful. Hotel is very clean and modern. Room was a very good size and price was around seventy dollars.Great location not to far from airport.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank jpadilla4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this reviewResponded November 27, 2016

Dear jpadilla; Thank you for being our guests, we are very pleased to hear that you enjoyed your stay. We appreciate the feedback for our customer service and newly remodeled hotel and guestrooms. We are delighted to know the location and value well exceeded your expectations and hope to welcome you again next time you are in town.

Thank you,
Sarah L.
E-Commerce Manager

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