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“If only the customer service was as excellent as the location...”
Review of Heavens Holler B&B

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Heavens Holler B&B
Roanoke, Virginia
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“If only the customer service was as excellent as the location...”
Reviewed 24 March 2011

First and foremost I'm a very reasonable person. I've worked in customer service for over 15 years and have dealt with a wide variety of customers. Also I am a strong supporter of local businesses and travel leisurely to other cities with an over-night stay at least four instances a year.

----

Last year I won a one night stay at Heavens Holler B&B in a local contest and spoke with John (the owner) to reserve a room.

I thought it would be a nice treat to spend my 5-year anniversary with my wife and if the B&B was to our liking, make it an annual tradition to stay at this business.

Being almost 6-months from time of reservation, I thought it would be best practice to confirm the reservation. I decided to contact the business and spoke again with the owner John. He apologized for not contacting me earlier this week, but stated that the weekend I had reserved was not available and asked if I could reschedule.

I decided to rebook for the following week. Might as well "re-reserve" again just in case.

After some research in checking with mine and my wife's schedule, I opted to see if the day before the original reservation was available. So I called John back and learned that day as well, was not available.

John told me that an emergency came up and that whole week will not be available.

While I do understand the concept of emergencies, I don't really get emergencies one month away. But, that's cool, I can deal with that.

I mentioned to John that since the original and the day before were not available. I declined use of his Gift Certificate.

"I don't understand," was his response.

I mentioned that it is poor business that a customer has to find out about an issue by contacting the merchant. It would have been more appropriate had the business contacted the customer instead. And since the latter was the case, I don't feel I would want to stay at Heavens Holler. Not saying as a threat, just being honest with him so that he can open his reservation log for "re-reservation" for another customer.

I also mentioned that his business practice would be discussed with many friends and family members so they can make an educated decision on their own if they also would stay at this establishment. Not really a threat (I've dealt with threats before from previous lines of work in customer service - and they don't really do much). I'm just mentioning that the course of events would be discussed with others.

John proceeded to tell me, "Good, I hope you tell others because if they are anything like you, then I don't want them staying here either." Then abruptly hung up on me.

So now I'm led to wonder if I wasn't supposed to be staying here to begin with.

Oh Well!

  • Stayed March 2011, travelled as a couple
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Helpful?
9 Thank Jason24016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeavensHoller, Owner at Heavens Holler B&B, responded to this review, 13 June 2016
We have been in the restaurant and Bed & Breakfast business for over 15 years. We love to take care of anyone when they come to our establishment and want then to leave with a restful spirit and lifetime memories. Our reviews from those who have stayed with us are are very positive and beyond. I don't understand how Trip Adviser would even let someone make a review that has not even been to our B&B. Anyone can make up anything and say untruths. This gentleman went to great lengths to write a review that has no merit. Of all our perfect reviews there is one that tarnishes our perfect record and he never even came to Heavens Holler.
Linda Franklin Innkeeper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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48 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Richmond, Virginia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 October 2010

we found this to be everything we could ask for
beautiful property lovely hosts
we were greeted with wine and lovely conversation and it just got better
breakfast was incredible lindas decadent crepes are delicious as is the beauty in the simplicity of the granola with the pears apples picked fresh from the property
we enjoyed a private concert on saturday night
our return isnt a matter of if its a matter of when few things meet expectations and this exceeded all expectations

  • Stayed October 2010, travelled as a couple
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Helpful?
Thank darmooshkars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 October 2010

My boyfriend and I were looking for a getaway place to stay near Virginia Tech after the football game and we came across Heavens Holler. After reviewing the website, we booked the Loft Suite. Every review we found was excellent so we anticipated a wonderful stay. Our expectations were far exceeded. John and Linda are truly generous and charming hosts. We arrived late afternoon and John, Linda and their sweet dogs greeted us. We were shown to our beautiful room with a private veranda and sipped wine by the pond on the hammock. We had made prior arrangements for John and Linda to prepare us a private dinner. Words can not do the meal justice. It was spectacular!!! Everything was beautifuly prepared and presented.....each delicious course outdid the last. The after dinner "music" on the porch was the perfect ending to a perfect day. The next morning we enjoyed the fresh mountain air with the perfectly brewed coffee and then feasted on an amazing breakfast. The only downside to our stay was having to say good bye. But we will return again very soon!!!

  • Stayed October 2010, travelled as a couple
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Helpful?
1 Thank KimberlyB22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 September 2010

I looked high and low as I planned for our recent getaway. We needed a place to unwind from summer's hectic schedule and prepare mentally to handle what we knew would be an exceptionally stressful fall. We ended up finding the truly perfect place: Heavens Holler. We've had the good fortune to stay in numerous B&B's in the states as well as the UK and Australia. Heavens Holler ranks among the very best we've ever experienced and is the first where we would happily return and stay again in the same suite... knowing the wonderful little surprises of a new place wouldn't be waiting for us. John and Linda are hospitality personified. They were warm and welcoming and we shared much interesting conversation. However, they were also very skilled at disappearing and leaving us to linger in privacy. The grounds are simply gorgeous and the large front porch is perhaps the most relaxing place we've ever experienced. The house itself is marvelous, as is the loft suite where we stayed. The entire place is full of intricate details... much of it handcrafted by John himself. It was the breakfast, though, that elevated our stay beyond excellent to truly exceptionally special. Between us, we had three different dishes during our stay and they were all very good, but Linda's Bavarian pancakes are just magical. Delicious simply doesn't do them justice. If you are looking for a place to relax your body, mind, and spirit, and reconnect with the one you love, you will find no finer spot than Heavens Holler.

  • Stayed August 2010, travelled as a couple
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Helpful?
1 Thank Angie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greensboro, North Carolina
1 review
Reviewed 18 September 2010

After viewing the B&B website, I pondered with the idea, not to expect it to be as wonderful as what was depicted. But I was wrong. From the moment we turned off the street and traveled down the windy drive, I was captured by the natural beauty of the property. Our loft suite, was a private haven for the two of us. The details were everywhere, in design, art, dining, and pure comfort. We enjoyed the sweet dogs, the charming cats, the barn critters (especially the duck that took flight while we ate our breakfast on the porch). We enjoyed our hikes around the property, especially down to the serene pond with the little island in the middle. It was like a slice of heaven. Thank you to John and Linda, who we truly enjoyed meeting and getting to know.

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank salemboone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynchburg, Virginia
Level Contributor
83 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 August 2010

………………..and you wake up realizing it was just a dream. But then again I was not dreaming. Staying at the Heavens Holler Bed and Breakfast feels just a dream. They have the rolling mountains, which are glorious to awaken by, or even watch as the evening sets in. If you are so fortunate you may even get a night serenade by an accomplished musician while the evening sets in. This Bed and Breakfast has a spacious loft, which offers space and romance for the times you want to spend with the one you love. John and Linda helped us have a romantic evening by providing the most eloquent of provisions and a plentitude of privacy. Our experience at Heaven’s Holler was like a dream come true. It is a quiet little nook that is off the beaten path so make sure you get the room with dinner so there is no need to leave because you will not want to leave this oasis of peacefulness. I loved the walk to the pond as the sun was setting as the frogs jumped in the calm waters. Calming to the soul and mind. The breakfast was also a delight worth mentioning. Waking to the smells alone can be refreshing but when we had the Omelet and French toast…………..it was truly delectably. Peaches were in season so we were able to have fresh peaches with our breakfast but looking at the nice sized pumpkins in the garden it may be a reason to return in the fall. I know our expectations were exceeded at this beautiful B and B and we plan to return in the future.

John and Patrice

  • Stayed August 2010, travelled as a couple
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Helpful?
Thank Traveling-A-Plenty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cary, North Carolina
1 review
Reviewed 21 August 2010

What can I say about Heavens Holler other than it truly is a taste of heaven on earth in every way! I found this gem on the internet on a last minute whim to take my husband on a much needed getaway and to say I was happy with the find would be a complete understatement. It worked out that John and Linda had one room available (the Loft - the one I fell in love with when I saw it's pictures on the internet!) for the one night we were able to get away, and they completely took care of everything once I told them what we needed. We ended up doing a dinner package which was nothing short of fantastic - surf and turf on our private veranda accompanied by the most delicious veggies and fruits (heirloom tomato appetizer, unbelievable corn on the cob, a mushroom pasta that was SO good and a peach and cherry sorbet dessert) ... most of which was delivered straight out of their garden onto the plate. We like good food - and now I think we have a new standard!
The room was just beautiful - I really can't do it justice with a description and would get my period architecture all mixed up, but it is truly a work of art. And the views off the veranda are stunning and so unbelievably calming. The suite and it's outdoor space were so incredibly spacious and comfortable in every possible way.
I was very much looking forward to breakfast after having had such an incredible dinner, and Linda and John aced it again! Fresh fruit, french toast, eggs benedict, asparagus, roasted potatoes - thank goodness there were 50-acres waiting for us to explore and burn off all of those morning calories! Add in a little time throwing ball with the dogs and I think we would have been ready for another meal if we could have only stayed longer.
If you have a chance to head out to Heavens Holler - I couldn't recommend anything more highly (just make sure you arrive hungry because you are not going to want to waste one morsel that they serve!). John and Linda are two of the sweetest souls and I will forever remember how well they took care of us.

  • Stayed August 2010, travelled as a couple
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Helpful?
Thank PeyJackColeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heavens Holler B&B

Property: Heavens Holler B&B
Address: 610 Indian Valley Post Office Rd NW, Indian Valley, VA 24105-3182
Phone Number:
Region: United States > Virginia > Indian Valley
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Indian Valley
Price Range (Based on Average Rates): $$
Number of rooms: 2
Official Description (provided by the hotel):
We offer a Boutique Country Retreat in the beautiful mountain highlands of Southern Virginia, with only two lovely 400 square foot suites to assure privacy, peace and quiet. Comfort and hospitality abound throughout the home and grounds of Heavens Holler B&B. We offer first class accommodations, bolstered by years of experience traveling and staying in some of the world’s finest hotels, in addition to owning and operating a fine dining restaurant in the Delaware River Valley, Pa. Come and explore our forty-six acres of rolling hills and hollers in the Blue Ridge Mountains filled with nature trails to walk along, springs and 4 ponds to sit by and ponder the Earth’s beauty. The lodge itself boasts a Piano Room and fine arts gallery, dining room and spacious wrap around porch where you can dine, lounge and even nap in the hammock... There is a stocked Farm Pub for out guests to enjoy. ... more   less 

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