I travel frequently and only use Hilton because I have learned to expect quality and cleanliness from all of the Hilton brands. I was so digested that this is the first Hilton hotel I have decided to warm people about. I woke up in the middle of night to turn the heat on and when I turned the comforter down, I noticed the comforter stains on the inside of the comforter. When the hotel switched out the duvet cover I decided to inspect the pillows and noticed a large stain on the pillow. There was a clean pillow case, but the pillow was flipped over to hide the large dark reddish stain. In fairness to the hotel, I was not charged for the night and I received 25,000 Hilton Honors points for the experience. I was very happy with the front desk and managers response, but have lost a lot of trust and confidence in the Hilton brand. The stains truly looked like they came from the human body and I do feel house cleaning simply got lazy and did not do the appropriate thing and clean or replace bed linens between each use as required. Other then that everything "looked" clean until I really looked hard. You should not have to do that. I learned my lesson. Hilton advised me "corrective action" was taken with house cleaning and management. I noticed the manager suddenly left the company, but I am not sure why. Photographs were sent to Hilton to substantiate my claims. My two previous stays at that hotel were very nice though. I will stay at that hotel again, but will be much more cautious in the future and inspect everything as soon as I check in.
- Official Description (provided by the hotel):
- Less than one mile from the Lynchburg Regional Airport and adjacent to Liberty University, the Hilton Garden Inn Lynchburg hotel is the perfect place to stay while visiting VA. Enjoy a sound night’s sleep in a Garden Sleep System bed, a cooked-to-order meal from the Great American Grill, free wi-fi and more. Take a quick dip in the pool or stick to your exercise regime at the fitness center. Need a snack? Forget a bath product? Visit the onsite 24-hour Pavilion Pantry to grab what you need. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Lynchburg Hotel Lynchburg