Staff were brilliant, helpful and lovely. Kids (and I) loved the treetop stuff and the kids especially loved the 'Kid Box' (ball pit and netting trampoline suspended in the trees). Youngest (6 yrs) loved the Oistiti (safe version of the treetops stuff for kids under 1.3m) which has pretty much the same sort of activities just at 1-2m off the ground instead of 20m. Eldest (10 yrs) got a bit freaked out by doing the 'Black route' (they use the same scale as ski routes) but was calmed and quickly helped down by one of the great staff. The facilities were a bit 'rustic', the cafe was a bit basic and the toilets were portacabins (although spotless ones) and were mixed sex but none of this detracted from a great day out. Allow plenty of time to try it all multiple times.
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